Notice history

Operational

Degraded performance

Under maintenance

Operational

View current status

Feb 2024

Resolved2024-02-27 at 20:15:00UTC
Our provider has identified and resolved the issue. Live Chat is fully functional.
Investigating2024-02-27 at 16:48:52UTC
Our Chat and Tickets service provider is currently experiencing an issue affecting the Live Chat portion of our support platform. We are following this issue closely and we’ll update this tracker as soon the case is resolved.
Please send your support inquiries to support@voip.ms in the meantime.

FEB15

Emergency Maintenance for 911 Provisioning

CompletedMaintenance5 hours

Completed2024-02-15 at 10:00:00UTC
Maintenance has completed successfully
In progress2024-02-15 at 5:00:01UTC
Maintenance is now in progress
Planned2024-02-15 at 5:00:00UTC
One of our 911 Service Providers has scheduled an emergency maintenance that will take place on February 15th from 00:00 to 05:00 hours EST

This maintenance will have the following impact:
- There is no impact to 9-1-1 call delivery
- Provisioning via Customer Portal or API may experience issues during the 5-hour window
Feel free to contact our customer support if you have any questions about this message.

Thank you for your understanding

FEB6

Scheduled Maintenance

CompletedMaintenance2 hours

Completed2024-02-06 at 12:00:00UTC
Maintenance has completed successfully.
In progress2024-02-06 at 10:00:01UTC
Maintenance is now in progress
Planned2024-02-06 at 10:00:00UTC
On Tuesday, February 6th, we will perform a scheduled maintenance on our Call Detail Records (CDR) Database, from 05:00 to 07:00 hours EST.
During this maintenance period, Calls, Call Transcriptions and Call Recordings billing may be delayed. Please notice that all our Web portals will still be available and will experience no interruptions.
Feel free to contact our customer support if you have any questions about this message.
Thank you for your understanding.
======================================
Le mardi 6 février, nous procéderons à une maintenance planifiée de notre base de données CDR (Détails des appels), de 05:00 à 07:00 heures EST.
Pendant cette période de maintenance, il est possible que la facturation des appels, des transcriptions d'appels et des enregistrements d'appels soit retardée. Veuillez noter que l'ensemble de nos portails web resteront disponibles et ne subiront pas d'interruptions.
N'hésitez pas à contacter notre service à la clientèle si vous avez des questions concernant cette communication.
Nous vous remercions de votre compréhension.

Resolved2024-02-07 at 20:05:47UTC
At this time we can confirm that network intermittency has been resolved and the portal is fully functional and stable. Please reach out to technical support if you continue to experience issues.
Monitoring2024-02-07 at 15:43:44UTC
A recent update has been deployed to address network and packet loss issues, yielding positive outcomes thus far. Our team will continue to vigilantly monitor the portal’s stability to ensure ongoing functionality.
Identified2024-02-06 at 15:00:52UTC
The provider has been able to observe and confirm the packet loss. Our team continues working closely with our provider to push for a resolution.
Update2024-02-05 at 20:40:38UTC
Our team continues working diligently to resolve this issue. We apologize for any inconvenience this may cause.
Investigating2024-02-05 at 17:37:15UTC
We are aware of a network issue currently affecting our Customer Portal causing it to be intermittently unreachable or slow to respond at times.

Our team is diligently investigating this issue and we'll provide more updates as soon as they are available.

Resolved2024-02-02 at 20:43:47UTC
Our server provider identified and resolved an issue with their internet-routing infrastructure. As of this moment, we received confirmation that connectivity is fully restored. Please reach out to technical support if you continue to experience any issue.
Investigating2024-02-02 at 15:59:09UTC
We are currently aware of a network issue affecting the connectivity of all our Montreal Servers.
You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server.
We reached our provider to learn more about this issue and push for a solution.
We’ll provide more updates as soon as they are available.

Jan 2024

Resolved2024-01-16 at 14:08:08UTC
Our carrier has confirmed the issue should be resolved by now. We continue monitoring closely to make sure the case is fully closed.
Identified2024-01-15 at 17:39:17UTC
Our team is still working closely with our upstream carrier to ensure service is restored to the affected areas as soon as possible. We’ll post more updates as they come.
Investigating2024-01-15 at 15:14:33UTC
One of our upstream carriers is currently experiencing an issue affecting incoming calls to local DID numbers from the region of Quebec. You may experience issues like silence, dropped calls, or with connectivity while calling your DIDs.

We are diligently working with our carrier in order to restore the service as soon as possible.

Resolved2024-01-09 at 2:46:09UTC
At this time, the affected services (Call Detail Records, Account Balance, and Transcriptions) are back to their normal behavior.

Should you experience any related issues, please contact our support staff.

Thank you for your patience.
Identified2024-01-08 at 21:29:23UTC
As a result of the issue affecting the functionality of the Call Detail Records, we confirm that at this moment Account Balance and Transcription services (Calls / Voicemail / Conference) are not getting updated in real-time.

Once the issue is fully resolved, the deposits and transcriptions will be updated accordingly.

Our team continues working diligently on resolving this issue. Thank you for your patience.
Investigating2024-01-08 at 16:32:24UTC
We are currently experiencing an issue with our CDR causing it to have a delay in the response time and to reflect new calls.

Our team is working to repair this as soon as possible.

We apologize for any inconvenience this may cause.

Resolved2024-01-09 at 19:04:32UTC
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Identified2024-01-05 at 21:51:36UTC
Our team is still working closely with the provider to ensure we can restore full functionality to the service as soon as possible. We’ll post more updates as they come.
Investigating2024-01-05 at 19:05:32UTC
One of our upstream carriers is currently experiencing an issue affecting outgoing calls to special Service dialing codes 811, 511, 411, 311.

You may experience issues like silence, dropped calls, or connectivity issues while making calls. Our team is diligently working with the provider to restore the service as soon as possible.

Dec 2023

DEC19

Scheduled Server Maintenance

CompletedMaintenance1 hour 4 minutes

Completed2023-12-19 at 6:04:12UTC
Maintenance has completed successfully.
In progress2023-12-19 at 5:00:01UTC
Maintenance is now in progress
Planned2023-12-19 at 5:00:00UTC
Our Tampa-2 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Tuesday, December 19th from 00:00 to 03:00 EST.

During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

===

Notre serveur Tampa-2 subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le mardi, du 19 décembre 00:00 au 03:00 HNE.

Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période pouvant aller de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Resolved2023-12-14 at 21:10:26UTC
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating2023-12-14 at 18:48:43UTC
Our Toronto 2, 3, 4 & 10 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

DEC13

Scheduled Maintenance

CompletedMaintenance8 hours 31 minutes

Completed2023-12-13 at 14:31:50UTC
The maintenance is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.
--
La maintenance est complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.
In progress2023-12-13 at 6:00:01UTC
Maintenance is now in progress
Planned2023-12-13 at 6:00:00UTC
On Wednesday, December 13th, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the areas of Montreal. The total operational window for the maintenance is scheduled from 1:00 am to 2:00 am EST, however, the impact is expected to be for 10 minutes during which, incoming calls to DID numbers from previously mentioned areas may not complete properly.

We apologize for any inconvenience you may experience as a result.

==================================================

Le mercredi 13 décembre, l'un de nos principaux transporteurs canadiens effectuera des travaux de maintenance dans l'un de ses principaux commutateurs desservant les régions de Montréal. La période de maintenance est prévue de 1h00 à 2h00 HNE, mais l'impact devrait être d'une durée de 10 minutes pendant lesquelles les appels entrants vers les numéros DID des régions mentionnées ci-dessus pourraient ne pas aboutir correctement.

Nous nous excusons pour les inconvénients que cette situation pourrait vous causer.

Dec 2023 to Feb 2024

VoIPms - Notice history

Notice history

Feb 2024

Jan 2024

Dec 2023