VoIPms - Status Page

Emergency Services (e911) experiencing degraded performance

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Emergency Services - PSAP Incident Notification
  • Identified
    Identified

    Circuit provider has reported no change in status.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in four hours or when more information becomes available. 

  • Update
    Update

    Our emergency service provider's Incident Command will continue to request hourly updates from the circuit provider(s). The next update should be provided in 12 hours or when more information becomes available.

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below. 

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5068 - Dutchess County Department of Emergency Response, NY
    FCC ID 8492 - Poughkeepsie Police Department, NY
    FCC ID 5183 - Putnam County 911, NY
    FCC ID 5206 - Spring Valley Village Police Department, NY
    FCC ID 5167 - Orangetown Police Department, NY
    FCC ID 5187 - Rockland County Sheriffs Communications, NY
    FCC ID 8589 - Suffern Village Police Department, NY
    FCC ID 5220 - Ulster County Emergency Communications, NY
    FCC ID 5144 - New York State Police-Hawthorne, NY
    FCC ID 5123 - Mamaroneck Village Police Department, NY
    FCC ID 5066 - Dobbs Ferry Village Police Department, NY
    FCC ID 5113 - Larchmont Village Police Department, NY
    FCC ID 5105 - Irvington Village Police Department, NY
    FCC ID 5095 - Harrison Township Police Department, NY
    FCC ID 5096 - Hastings-On-Hudson Village Police Department, NY
    FCC ID 5131 - Mt Pleasant Township Police Department, NY
    FCC ID 5122 - Mamaroneck Township Police Department, NY
    FCC ID 5134 - New Castle Township Police Department, NY
    FCC ID 5038 - Town of Bedford Police Department, NY
    FCC ID 5042 - Briarcliff Manor Police Department, NY
    FCC ID 5043 - Bronxville Village Police Department, NY
    FCC ID 5090 - Greenburgh Township Police Department, NY
    FCC ID 5232 - Yonkers City Police Department, NY
    FCC ID 5034 - Ardsley Village Police Department, NY
    FCC ID 5155 - North Castle Township Police Department, NY
    FCC ID 5219 - Tuckahoe Village Police Department, NY
    FCC ID 5213 - Tarrytown Village Police Department, NY
    FCC ID 5190 - Rye City Police Department, NY
    FCC ID 5195 - Scarsdale Village Police Department, NY
    FCC ID 5174 - Peekskill City Police Department, NY
    FCC ID 5175 - Pelham Manor Village Police Department, NY
    FCC ID 5179 - Pleasantville Village Police Department, NY
    FCC ID 5180 - Port Chester Village Police Department, NY
    FCC ID 5171 - Ossining Village Police Department, NY
    FCC ID 5201 - Sleepy Hollow Police Department, NY
    FCC ID 5063 - Croton Police Department, NY
    FCC ID 5228 - Westchester County Police Department, NY
    FCC ID 5132 - Mt Vernon City Police Department, NY
    FCC ID 5233 - Yorktown Police Department, NY
    FCC ID 8468 - New Rochelle Police Department, NY
    FCC ID 8460 - White Plains Police Department, NY
    FCC ID 5171 - Town of Ossining Police Department, NY
    FCC ID 8291 - Village of Elmsford Police Department, NY
    FCC ID 8292 - Village of Rye Brook Police Department, NY

    Impact of the issue:

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line.

Operational

Main Website - Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Degraded performance

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Degraded performance

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

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