VoIPms - Canada Numbers - Ringback Tone on Incoming Calls – Incident details

Experiencing partially degraded performance

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Canada Numbers - Ringback Tone on Incoming Calls

IdentifiedDegraded performance

Affected

Voice

Degraded performance from 5:25 PM to 3:06 PM, Operational from 3:06 PM to 9:33 PM, Degraded performance from 9:33 PM to 7:51 PM, Operational from 7:51 PM to 3:14 PM, Degraded performance from 3:14 PM to 3:46 PM, Operational from 3:46 PM to 12:00 AM

Inbound Calls

Degraded performance from 5:25 PM to 3:06 PM, Operational from 3:06 PM to 9:33 PM, Degraded performance from 9:33 PM to 7:51 PM, Operational from 7:51 PM to 3:14 PM, Degraded performance from 3:14 PM to 3:46 PM, Operational from 3:46 PM to 12:00 AM

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are aware of an ongoing issue where some DID numbers are not providing a ringback tone to callers when receiving incoming calls.

    We are working closely with our carrier to resolve the issue as soon as possible.

    We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution.