Affected Components: Chicago 3, IL, Chicago 2, IL, Los Angeles 1, CA, International 1, Houston 1, TX, Los Angeles 2, CA, Paris 1, FR, London 1, UK, Atlanta 1, GA, Amsterdam 1, NL, Dallas 2, TX, Los Angeles 3, CA, Los Angeles 4, CA, Chicago 1, IL

Apr 14, 23:00:00 GMT+0
Identified - Please be advised that the following servers will undergo network maintenance. The maintenance window is scheduled for Tuesday, April 14th, from 19:00 to 21:00 EDT. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. \============================================================== Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau. La fenêtre de maintenance est prévue le mardi 14 avril, de 19h00 à 21h00 (heure de l’Est, EDT). Pendant cette période, il pourrait y avoir une brève interruption de service durant quelques minutes, le temps que les paramètres réseau soient mis à jour. Bien que l’impact attendu soit minimal, une courte indisponibilité peut survenir. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et informerons nos clients en conséquence..

Duration: 9 hours and 46 minutes

Affected Components: Outbound Calls

Apr 13, 20:51:40 GMT+0
Investigating - We are aware of an issue affecting outgoing calls from some servers. Our team is investigating to resolves this situation as soon as possible. We apologize for any inconvenience this may cause..

Apr 13, 21:37:26 GMT+0
Monitoring - This issue has been resolved and our team is further monitoring to make sure the services remain stable. Calls are connecting now. We will provide more details as they become available..

Apr 14, 06:37:15 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 52 minutes

Affected Components: Montreal 09, QC, Montreal 10, QC, Montreal 04, QC

Apr 12, 13:00:00 GMT+0
Identified - Our Montreal-4, Montreal-9 and Montreal-10 servers will undergo a datacenter maintenance during a period of time estimated at 6 hours. This maintenance is scheduled to take place on Sunday, April 12th from 09:00 to 15:00 EDT. During this maintenance window, the servers will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result. \=========================================== Nos serveurs Montreal-4, Montreal-9 et Montreal-10 feront l’objet d’une maintenance au centre de données d’une durée estimée à six heures. Cette maintenance est prévue le dimanche 12 avril, de 09 h 00 à 15 h 00 (heure avancée de l’Est). Pendant cette période de maintenance, les serveurs ne seront pas disponibles et les appels seront redirigés vers un serveur de secours. Nous nous excusons pour tout inconvénient que cela pourrait vous causer..

Apr 12, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 12, 21:52:15 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 54 minutes

Affected Components: Atlanta 2, GA, Dallas 1, TX, Montreal 05, QC, Montreal 10, QC, Seattle 3, WA, Vancouver 3, BC, New York 3, NY, Houston 2, TX, Chicago 4, IL, Toronto 04, ON

Apr 9, 01:00:00 GMT+0
Identified - Please be advised that the following servers will undergo emergency network maintenance. The maintenance window is scheduled for Wednesday, April 8th, from 21:00 to 23:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Seattle-3 Chicago-4 Dallas-1 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 We appreciate your understanding while this work is performed. \--- Veuillez noter que les serveurs suivants feront l’objet d’une **maintenance réseau d’urgence**. La fenêtre de maintenance est prévue **le mercredi 8 avril, de 21 h 00 à 23 h 00 (EST)**. Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. **Serveurs concernés :** Seattle-3 Chicago-4 Dallas-1 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Apr 9, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 02:53:48 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Denver 1, CO

Apr 1, 00:00:00 GMT+0
Identified - **Scheduled Maintenance Notification** Please be advised that **Denver-01** will undergo scheduled maintenance on **Monday, March 31st, from 20:00 to 21:00 EDT**. The maintenance window is expected to last approximately one hour. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. \---------- **Avis de maintenance planifiée** Veuillez noter que le serveur **Denver-01** fera l’objet d’une maintenance planifiée le **lundi 31 mars, de 20 h à 21 h (HAE)**. La durée de l’intervention est estimée à environ une heure. Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci..

Apr 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 hours and 25 minutes

Affected Components: Emergency Services (e911)

Mar 29, 17:53:39 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 6037 - Cherokee County Department of Communications, SC _Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 29, 17:56:27 GMT+0
Identified - Our emergency service provider continues to investigate. Our provider's peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Alternate routing is being investigated. Our provider's Incident Command will continue to request hourly updates from the circuit provider(s). The Next update will be provided when more information becomes available..

Mar 30, 16:18:18 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 23 minutes

Affected Components: Montreal 02, QC, Atlanta 2, GA, New York 5, NY, Los Angeles 1, CA, New York 6, NY, Dallas 1, TX, Chicago 2, IL, Chicago 3, IL, Vancouver 2, BC, Montreal 07, QC, Toronto 02, ON, Vancouver 1, BC, Montreal 08, QC, Toronto 01, ON, New York 4, NY, Toronto 10, ON, Toronto 06, ON, Sydney 1, AU, , Tampa 3, FL, , New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Toronto 07, ON, Seattle 2, WA, Toronto 09, ON, Montreal 06, QC, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Seattle 1, WA, Seattle 3, WA, New York 1, NY, Toronto 05, ON, Denver 1, CO, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Los Angeles 4, CA, Atlanta 3, GA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Mar 26, 00:22:49 GMT+0
Completed - Maintenance has completed successfully..

Mar 25, 22:00:00 GMT+0
Identified - ```markdown Please be advised that the following servers will undergo an emergency network maintenance. The maintenance window is scheduled for next Wednesday, from 18:00 to 21:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Atlanta-1,Chicago,Chicago-2,Chicago-3,Dallas-1,Dallas-2,Denver-1,Houston 1,International 1,London-1,Los Angeles-1,Los Angeles-2,Montreal-01,Montreal-02,Montreal-03,Montreal-04,Montreal-06,Montreal-07,Montreal-08,Montreal-09,New York-1,New York-4,New York-5,New York-6,New York-7,New York-8,Paris-1,Seattle-1,Seattle-2,Sydney-1,Tampa-1,Tampa-2,Tampa-3,Tampa-4,Toronto-02,Toronto-03,Toronto-10,Vancouver-2,Washington,Washington-2 We appreciate your understanding while this work is performed. ----- Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau d’urgence. La fenêtre de maintenance est prévue le mercredi prochain, de 18 h 00 à 21 h 00 (EST). Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. Serveurs concernés: Atlanta-1,Chicago,Chicago-2,Chicago-3,Dallas-1,Dallas-2,Denver-1,Houston 1,International 1,London-1,Los Angeles-1,Los Angeles-2,Montreal-01,Montreal-02,Montreal-03,Montreal-04,Montreal-06,Montreal-07,Montreal-08,Montreal-09,New York-1,New York-4,New York-5,New York-6,New York-7,New York-8,Paris-1,Seattle-1,Seattle-2,Sydney-1,Tampa-1,Tampa-2,Tampa-3,Tampa-4,Toronto-02,Toronto-03,Toronto-10,Vancouver-2,Washington,Washington-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux. ```.

Mar 25, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours and 39 minutes

Affected Components: Emergency Services (e911)

Mar 24, 17:30:59 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 8220 - St. Croix 9-1-1 Call Center, VI FCC ID 8221 - St. Thomas 9-1-1 Call Center, VI **_Impact of the issue:_** An issue potentially impacting emergency services to the PSAPs listed above has been identified. _We’ll continue providing updates regularly and as soon as they become available._.

Mar 24, 22:09:58 GMT+0
Resolved - This incident has been resolved..

Duration: 46 minutes

Affected Components: Vancouver 1, BC, Toronto 01, ON, Toronto 06, ON, New York 2, NY, Toronto 07, ON, Toronto 09, ON, Toronto 08, ON, Toronto 05, ON, Vancouver 3, BC, San Jose 1, CA, Amsterdam 1, NL, New York 3, NY, San Jose 2, CA, Los Angeles 4, CA, Atlanta 3, GA

Mar 23, 22:00:00 GMT+0
Identified - Please be advised that the following servers will undergo emergency network maintenance. The maintenance window is scheduled for next Monday, from 18:00 to 20:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Amsterdam-1 New York-2 New York-3 Toronto-01 Toronto-05 Toronto-06 Toronto-07 Toronto-08 Toronto-09 Vancouver-1 Vancouver-3 Los Angeles-3 Los Angeles-4 San Jose-1 San Jose-2 We appreciate your understanding while this work is performed. \--- Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau d’urgence. La fenêtre de maintenance est prévue le lundi prochain, de 18 h 00 à 20 h 00 (EST). Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. Serveurs concernés : Amsterdam-1 New York-2 New York-3 Toronto-01 Toronto-05 Toronto-06 Toronto-07 Toronto-08 Toronto-09 Vancouver-1 Vancouver-3 Los Angeles-3 Los Angeles-4 San Jose-1 San Jose-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Mar 23, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 22:46:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Atlanta 2, GA, Montreal 05, QC, Montreal 10, QC, Denver 2, CO, Seattle 3, WA, Vancouver 3, BC, New York 3, NY, Houston 2, TX, Chicago 4, IL, Toronto 04, ON

Mar 19, 00:00:00 GMT+0
Identified - Please be advised that the following servers will undergo emergency network maintenance. The maintenance window is scheduled for Wednesday, March 18th, from 20:00 to 21:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Seattle-3 Chicago-4 Denver-2 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 We appreciate your understanding while this work is performed. \--- Veuillez noter que les serveurs suivants feront l’objet d’une **maintenance réseau d’urgence**. La fenêtre de maintenance est prévue **le mercredi 18 mars, de 20 h 00 à 21 h 00 (EST)**. Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. **Serveurs concernés :** Seattle-3 Chicago-4 Denver-2 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Mar 19, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 42 minutes

Affected Components: Emergency Services (e911)

Mar 14, 10:18:10 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5261 - Belmont County Communications Center, OH FCC ID 5262 - Belpre Police Department, OH FCC ID 5264 - Bexley Police Department, OH FCC ID 5304 - Columbus Police Department, OH FCC ID 8843 - Columbus Regional Airport Authority, OH FCC ID 5307 - Coshocton County Sheriffs Office, OH FCC ID 5330 - Fairfield County Sheriffs Office, OH FCC ID 5334 - Fayette County Sheriffs Office, OH FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH FCC ID 5340 - Gahanna Division of Police, OH FCC ID 5342 - Gallia County E9-1-1, OH FCC ID 5348 - Grandview Heights Police Department, OH FCC ID 5353 - Grove City Police Department, OH FCC ID 5380 - Jefferson County 9-1-1, OH FCC ID 5391 - Lancaster Police Department, OH FCC ID 5392 - Lawrence County 9-1-1, OH FCC ID 5404 - Madison County Sheriff, OH FCC ID 5431 - Monroe County Sheriff Department, OH FCC ID 5440 - Muskingum County Sheriff, OH FCC ID 5442 - New Albany Communications Center, OH FCC ID 5322 - Northwest Regional Emergency Communications Center, OH FCC ID 5464 - Ohio State University Police, OH FCC ID 5443 - Perry County 911 Center, OH FCC ID 5484 - Pickerington Police Department, OH FCC ID 5490 - Reynoldsburg Police Department, OH FCC ID 5545 - Washington County Sheriffs Office, OH FCC ID 5556 - Westerville Communications Center, OH FCC ID 5559 - Whitehall Police Department, OH FCC ID 5575 - Zanesville Police, OH _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 14, 11:20:11 GMT+0
Investigating - _Geographic Area and/or PSAPs Potentially Affected:_ _Potentially Affected Impacted PSAPs:_ _FCC ID 5304 - Columbus Police Department, OH_ _FCC ID 5330 - Fairfield County Sheriffs Office, OH_ _FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH_ _FCC ID 5340 - Gahanna Division of Police, OH_ _FCC ID 5353 - Grove City Police Department, OH_ _FCC ID 5442 - New Albany Communications Center, OH_ _FCC ID 5322 - Northwest Regional Emergency Communications Center, OH_ _FCC ID 5484 - Pickerington Police Department, OH_ _FCC ID 5556 - Westerville Communications Center, OH_ _Non-Impacted PSAPs:_ _FCC ID 5261 - Belmont County Communications Center, OH_ _FCC ID 5262 - Belpre Police Department, OH_ _FCC ID 5264 - Bexley Police Department, OH_ _FCC ID 8843 - Columbus Regional Airport Authority, OH_ _FCC ID 5307 - Coshocton County Sheriffs Office, OH_ _FCC ID 5334 - Fayette County Sheriffs Office, OH_ _FCC ID 5342 - Gallia County E9-1-1, OH_ _FCC ID 5348 - Grandview Heights Police Department, OH_ _FCC ID 5380 - Jefferson County 9-1-1, OH_ _FCC ID 5391 - Lancaster Police Department, OH_ _FCC ID 5392 - Lawrence County 9-1-1, OH_ _FCC ID 5404 - Madison County Sheriff, OH_ _FCC ID 5431 - Monroe County Sheriff Department, OH_ _FCC ID 5440 - Muskingum County Sheriff, OH_ _FCC ID 5464 - Ohio State University Police, OH_ _FCC ID 5443 - Perry County 911 Center, OH_ _FCC ID 5490 - Reynoldsburg Police Department, OH_ _FCC ID 5545 - Washington County Sheriffs Office, OH_ _FCC ID 5559 - Whitehall Police Department, OH_ _FCC ID 5575 - Zanesville Police, OH_ _Impact of the issue:_ Our emergency service provider continues to investigate. Our emergency service provider has been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been identified and implementation is in progress. Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 14, 15:00:20 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Outbound Calls, , Voice →

Mar 9, 04:00:00 GMT+0
Identified - One of our datacenter providers will be performing network equipment maintenance during the above time window. While no service impact is expected, there is a possibility of temporary effects on outgoing calls to Canada during this period. Our team will closely monitor traffic and work with the provider to address any anomalies should they arise. We appreciate your understanding and remain committed to ensuring a smooth experience..

Mar 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 28 days, 11 hours and 28 minutes

Affected Components: Emergency Services (e911)

Feb 14, 03:27:37 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 915 - San Bernardino County Sheriff - Victorville, CA _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. Next update in one hour. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 14, 14:55:18 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days and 20 hours

Affected Components: Conference Recording, San Jose 2, CA, Call Recording, Conference Transcription, Call Transcription

Feb 9, 18:00:43 GMT+0
Resolved - This incident has been resolved..

Feb 6, 22:00:18 GMT+0
Investigating - We are currently investigating an incident affecting call recordings, conference recordings and transcriptions on POP San Jose-2. Our apologies for any inconvenience you may experience as a result of this incident.

Duration: 1 day, 4 hours and 18 minutes

Affected Components: New York 4, NY

Jan 30, 20:39:04 GMT+0
Resolved - This incident has been resolved..

Jan 29, 16:21:19 GMT+0
Investigating - Our New York 4 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server..

Duration: 1 hour

Affected Components: Outbound Calls

Jan 29, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 29, 08:00:00 GMT+0
Identified - On Thursday, January 29th, 2026, one of our providers will be performing maintenance, affecting one of our Canadian routes. During the maintenance window, sporadic service disruptions may occur as nodes within the cluster are undergoing software upgrades. Unless otherwise indicated, the maintenance window is scheduled from 3:00 a.m. to 4:00 a.m. (EDT). --- Le jeudi 29 janvier 2026, l’un de nos fournisseurs effectuera une maintenance affectant l’une de nos routes canadiennes. Durant la fenêtre de maintenance, des interruptions de service sporadiques pourraient survenir, alors que des nœuds du cluster feront l’objet de mises à jour logicielles. Sauf indication contraire, la fenêtre de maintenance est prévue de 3 h 00 à 4 h 00 (HE)..

Duration: 4 hours

Affected Components: Outbound Calls, Inbound Calls

Jan 29, 01:00:00 GMT+0
Identified - On Wednesday, January 28th, 2026, one of our providers will perform maintenance on network equipment in the Montreal area. Unless otherwise indicated, the operation window is scheduled from 08:00 p.m. to 00:00 a.m. EDT. ​While a downtime of 10 minutes is expected, we have backup routes, so no big impact is expected \--- Le mercredi 28 janvier 2026, l’un de nos fournisseurs effectuera une maintenance sur des équipements réseau dans la région de Montréal. Sauf indication contraire, la fenêtre d’intervention est prévue de 20 h 00 à 00 h 00 (HE). Une interruption d’environ 10 minutes est prévue. Toutefois, des routes de secours sont en place, ce qui limite l’impact attendu..

Jan 29, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 minute

Affected Components: Montreal 02, QC, Atlanta 2, GA, Toronto 02, ON, New York 5, NY, Atlanta 3, GA, Los Angeles 1, CA, New York 6, NY, Dallas 1, TX, Chicago 2, IL, Vancouver 2, BC, Montreal 07, QC, Vancouver 1, BC, Montreal 08, QC, Toronto 01, ON, New York 4, NY, Toronto 06, ON, Sydney 1, AU, , Tampa 3, FL, , New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, REST API, Toronto 07, ON, Toronto 10, ON, Los Angeles 4, CA, Seattle 2, WA, Toronto 09, ON, Montreal 06, QC, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Chicago 3, IL, Seattle 1, WA, Seattle 3, WA, New York 1, NY, Toronto 05, ON, Denver 1, CO, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Jan 27, 01:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jan 27, 01:00:00 GMT+0
Identified - We will be performing emergency maintenance on all POPs on Monday, January 16th from 20:00 to 20:30 EST. Expected impact: brief voice service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Jan 27, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 27, 01:00:01 GMT+0
Completed - Maintenance is now in progress.

Duration: 6 hours and 16 minutes

Affected Components: Emergency Services (e911)

Jan 25, 14:34:27 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** _FCC ID 4019 - Humphreys County Sheriffs Department, MS_ **_Impact of the issue:_** _PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line_ _We’ll continue providing updates regularly and as soon as they become available._.

Jan 25, 20:50:10 GMT+0
Resolved - This incident has been resolved..

Duration: 46 minutes

Affected Components: New York 5, NY, Vancouver 1, BC, Montreal 08, QC, Toronto 01, ON, New York 4, NY, Toronto 06, ON, Toronto 02, ON, Sydney 1, AU, , Tampa 3, FL, , New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Atlanta 3, GA, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Chicago 3, IL, Los Angeles 1, CA, Seattle 1, WA, Los Angeles 4, CA, Seattle 2, WA, Seattle 3, WA, New York 6, NY, New York 1, NY, Toronto 09, ON, Vancouver 2, BC, Toronto 07, ON, Montreal 07, QC, Montreal 06, QC, Toronto 10, ON, Toronto 05, ON, Montreal 02, QC, Denver 1, CO, Atlanta 2, GA, Dallas 1, TX, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Chicago 2, IL, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Jan 22, 01:00:00 GMT+0
Identified - We will be performing an emergency maintenance affecting all POP servers. The maintenance is expected to be brief and should not exceed 10 minutes within the scheduled window. During this time, services may experience intermittent interruptions. Further updates will be provided once the maintenance is completed. We appreciate your understanding. \========= Une maintenance d’urgence sera effectuée sur l’ensemble des serveurs POP. L’intervention sera de courte durée et ne devrait pas dépasser 10 minutes à l’intérieur de la plage horaire prévue. Durant cette période, des interruptions de service intermittentes pourraient survenir. Des mises à jour seront communiquées une fois la maintenance terminée. Merci de votre compréhension..

Jan 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 01:46:30 GMT+0
Completed - The scheduled emergency maintenance affecting all POP servers has been successfully completed. All services are operating normally at this time. Should you experience any issues or notice unusual behavior, please contact our support team so we can promptly investigate. Thank you for your patience and understanding. \============= La maintenance d’urgence planifiée affectant l’ensemble des serveurs POP est maintenant terminée. Tous les services fonctionnent normalement à l’heure actuelle. Si vous constatez un problème ou un comportement inhabituel, veuillez communiquer avec notre équipe de support afin que nous puissions vérifier rapidement. Merci de votre patience et de votre compréhension..

Duration: 1 hour

Affected Components: New York 5, NY, Vancouver 1, BC, Vancouver 2, BC, Toronto 07, ON, Montreal 07, QC, Montreal 08, QC, Montreal 06, QC, Toronto 01, ON, Toronto 10, ON, Los Angeles 1, CA, Toronto 05, ON, New York 4, NY, Seattle 1, WA, Toronto 06, ON, Toronto 02, ON, Sydney 1, AU, Los Angeles 4, CA, , Tampa 3, FL, Seattle 2, WA, Seattle 3, WA, Toronto 09, ON, , New York 2, NY, New York 6, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Atlanta 3, GA, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Chicago 3, IL, Montreal 02, QC, Denver 1, CO, Atlanta 2, GA, Dallas 1, TX, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, New York 1, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Chicago 2, IL, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Jan 16, 02:30:00 GMT+0
Identified - We will be performing emergency maintenance on all POPs on Thursday, January 15th from 21:30 to 22:30 EST. Expected impact: brief voice service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Jan 16, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 16, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 16 hours and 25 minutes

Affected Components: Emergency Services (e911)

Jan 12, 05:22:46 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ _FCC ID 61 - Ketchikan Police Department, AK_ _Impact of the issue:_ _An issue potentially impacting emergency services to the PSAPs listed above has been identified._ _O_ur emergency service provider _has gathered to investigate._ _We’ll continue providing updates regularly and as soon as they become available._ .

Jan 12, 21:48:09 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 17 minutes

Affected Components: Emergency Services (e911)

Jan 11, 21:59:05 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ _FCC ID 548 - Barstow Police Department, CA_ _FCC ID 915 - San Bernardino County Sheriff - Victorville, CA_ _FCC ID 8122 - USMC Logistics Base - Barstow (NEBO), CA_ _Impact of the issue:_ _An issue potentially impacting emergency services to the PSAPs listed above has been identified._ _Update 1: Our emergency service provider peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Our provider Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available._ _We’ll continue providing updates regularly and as soon as they become available._.

Jan 12, 05:16:33 GMT+0
Resolved - This incident has been resolved..

Duration: 45 minutes

Affected Components: Emergency Services (e911)

Jan 10, 03:34:06 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ _FCC ID 7538 - Whitewater Police Department, WI_ _Impact of the issue:_ _Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information_ _We’ll continue providing updates regularly and as soon as they become available._ .

Jan 10, 04:19:08 GMT+0
Resolved - This incident has been resolved..

Duration: 17 hours and 27 minutes

Affected Components: Emergency Services (e911)

Dec 24, 20:31:45 GMT+0
Investigating - **_A service disruption has been identified that potentially affects you or your end users; details can be found below._** **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 1065 - Arapahoe County Sheriffs Office, CO FCC ID 1066 - Archuleta County Combined Dispatch, CO FCC ID 1070 - Pitkin County Regional Emergency Dispatch Center, CO FCC ID 1073 - Aurora Public Safety Communications, CO FCC ID 1076 - Baca County Sheriffs Office, CO FCC ID 1080 - Bent County Sheriffs Office, CO FCC ID 1083 - Black Hawk Police Department, CO FCC ID 1085 - Boulder County Communications Center, CO FCC ID 1086 - Boulder Police Communications Center, CO FCC ID 1088 - Broomfield Police Department, CO FCC ID 1093 - Fremont County Dispatch (Frecom), CO FCC ID 1094 - Castle Rock Police Department, CO FCC ID 1098 - Chaffee County Sheriffs Office, CO FCC ID 1103 - Colorado Springs Police Department, CO FCC ID 1104 - Colorado State Patrol-Alamosa, CO FCC ID 1105 - Craig Regional Communication Center, CO FCC ID 1108 - Colorado State University Police Department, CO FCC ID 1110 - Cortez Police Department Dispatch, CO FCC ID 1114 - Cripple Creek Police Department, CO FCC ID 1115 - Crowley County Dispatch, CO FCC ID 1121 - Delta County Sheriffs Office, CO FCC ID 1122 - Denver 911 Communications Center, CO FCC ID 1123 - University of Colorado Police Department, CO FCC ID 1127 - Douglas Regional 911, CO FCC ID 1129 - Durango-LaPlata Emergency Communications Center, CO FCC ID 1135 - El Paso County Sheriffs Office, CO FCC ID 1139 - Englewood Police Department, CO FCC ID 1141 - Estes Park Police Department, CO FCC ID 1145 - Federal Heights Police Department, CO FCC ID 1153 - Ft Carson Fire Department, CO FCC ID 1157 - Garfield County Emergency Communications Authority-GARCO, CO FCC ID 1160 - Gilpin County Sheriffs Office, CO FCC ID 1161 - Glendale Police Department, CO FCC ID 1164 - Grand County Sheriffs Office, CO FCC ID 1165 - Grand Junction Regional Communications Center, CO FCC ID 1168 - Greenwood Village Police Department, CO FCC ID 1169 - Gunnison Communications Center, CO FCC ID 1179 - Jackson County Communications Dispatch Center, CO FCC ID 1184 - Kit Carson County Dispatch Board, CO FCC ID 1187 - La Junta Police Department, CO FCC ID 1192 - Lake County Sheriffs Office, CO FCC ID 1196 - Larimer County Sheriffs Office, CO FCC ID 1202 - Lincoln County Sheriffs Office, CO FCC ID 1204 - Littleton Police Department, CO FCC ID 1207 - Longmont Emergency Communications, CO FCC ID 1209 - Loveland Police Department, CO FCC ID 1219 - Western Colorado Regional Dispatch Center, CO FCC ID 1222 - Morgan County Communications Center, CO FCC ID 1240 - Park County Communications Center, CO FCC ID 1242 - Parker Police Department, CO FCC ID 1244 - Phillips County Communication Center, CO FCC ID 1248 - Prowers County Communications, CO FCC ID 1250 - Pueblo County Sheriffs Office, CO FCC ID 1251 - Pueblo Police Department, CO FCC ID 1252 - Rangely Police Department, CO FCC ID 1255 - Rio Blanco County Sheriffs Office, CO FCC ID 1257 - Rocky Ford Communications Center, CO FCC ID 1258 - Routt County Communications Center, CO FCC ID 1262 - San Miguel County Sheriffs Office, CO FCC ID 1264 - Sedgwick County Communications Center, CO FCC ID 1270 - Southern Ute Tribal Police Department, CO FCC ID 1274 - Summit County Communications Center, CO FCC ID 1275 - Teller County Sheriffs Office, CO FCC ID 1281 - Vail Public Safety Communications Center-VPSCC, CO FCC ID 1283 - Huerfano Emergency Dispatch, CO FCC ID 1286 - Washington-Yuma Combined Communications, CO FCC ID 1287 - Weld County Regional Communications Center, CO FCC ID 1289 - Westminster Police and Fire Department, CO FCC ID 1293 - Woodland Park Police Department, CO FCC ID 7985 - Fort Collins 911 (AKA FC911), CO FCC ID 7986 - Sterling Emergency Communications Center, CO FCC ID 8226 - Thornton Emergency Communications Center, CO FCC ID 8519 - SANJCO, CO FCC ID 8566 - Jefferson County Communications Authority - Arvada - 102, CO FCC ID 8566 - Jefferson County Communications Authority - Arvada, CO FCC ID 8566 - Jefferson County Communications Authority - Clear Creek - 937, CO FCC ID 8566 - Jefferson County Communications Authority - Golden - 104, CO FCC ID 8566 - Jefferson County Communications Authority - Golden, CO FCC ID 8566 - Jefferson County Communications Authority - Lakewood - 105, CO FCC ID 8566 - Jefferson County Communications Authority - Lakewood, CO FCC ID 8566 - Jefferson County Communications Authority - Wheat Ridge - 107, CO FCC ID 8566 - Jefferson County Communications Authority - Wheat Ridge, CO FCC ID 8566 - Jefferson County Communications Authority, CO **_Impact of the issue:_** An issue potentially impacting emergency services to the PSAPs listed above has been identified..

Dec 25, 13:58:28 GMT+0
Resolved - This incident has been resolved..

Duration: 53 minutes

Affected Components: Emergency Services (e911)

Dec 23, 22:35:42 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 1735 - Conyers E9-1-1, GA **_Impact of the issue:_** PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line _We’ll continue providing updates regularly and as soon as they become available._.

Dec 23, 23:28:40 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 21 minutes

Affected Components: Emergency Services (e911)

Dec 23, 17:01:29 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ Impacted PSAPs: FCC ID 1710 - Brooks County 9-1-1, GA _Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information _We’ll continue providing updates regularly and as soon as they become available._ .

Dec 23, 18:22:10 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 17 minutes

Dec 19, 13:58:25 GMT+0
Investigating - We are investigating an issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause. \-- Nous investiguons une problématique avec le portail client. Ce problème n'affecte pas les appels, SMS, fax ou toute autre fonctionnalité. Notre équipe travaille avec diligence pour résoudre cette situation dans les plus brefs délais. Nous nous excusons pour tout dérangement que cela pourrait causer..

Dec 19, 15:14:56 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Tampa 3, FL, Tampa 2, FL, Tampa 1, FL, Tampa 4, FL

Dec 17, 23:00:00 GMT+0
Identified - We will be performing emergency maintenance on selected POPs on Wednesday, December 17 from 6:00 PM to 7:00 PM EST. Expected impact: brief service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Dec 17, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 18, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 48 minutes

Affected Components: Call Detail Records

Dec 17, 22:43:55 GMT+0
Investigating - We are currently experiencing an issue with our CDR causing it to have a delay in the response time and to reflect new calls. Our team is working in order to repair this as soon as possible. We apologize for any inconvenience this may cause..

Dec 18, 00:32:11 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 24 minutes

Affected Components: Toronto 06, ON, Toronto 02, ON, Sydney 1, AU, Los Angeles 4, CA, , Toronto 09, ON, New York 6, NY, Montreal 09, QC, Montreal 10, QC, Washington 2, DC, New York 5, NY, Toronto 08, ON, Vancouver 1, BC, Vancouver 2, BC, Toronto 07, ON, Montreal 07, QC, Montreal 08, QC, Montreal 06, QC, Toronto 01, ON, Toronto 10, ON, Toronto 03, ON, Vancouver 3, BC, Paris 1, FR, New York 7, NY, Toronto 05, ON, Washington 1, DC, New York 8, NY, Los Angeles 3, CA, Toronto 04, ON, Point of Presence: Canada →

Dec 17, 01:00:00 GMT+0
Identified - We will be performing emergency maintenance on selected POPs on Tuesday, December 16 from 8:00 PM to 10:00 PM EST. Expected impact: brief service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Dec 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 02:24:28 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 37 minutes

Affected Components: Los Angeles 4, CA, New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 02, QC, London 1, UK, New York 1, NY, Montreal 01, QC, New York 3, NY, New York 4, NY, Los Angeles 3, CA, Montreal 04, QC

Dec 16, 03:00:00 GMT+0
Identified - We will be performing emergency maintenance on selected POPs on Monday, December 15 from 10:00 PM to 12:00 AM EST. Expected impact: brief service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Dec 16, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 04:36:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Chicago 3, IL, Denver 1, CO, Atlanta 2, GA, Dallas 1, TX, Atlanta 1, GA, Los Angeles 1, CA, Amsterdam 1, NL, Chicago 2, IL, Dallas 2, TX, Houston 2, TX, Chicago 4, IL, Chicago 1, IL

Dec 16, 01:00:00 GMT+0
Identified - We will be performing emergency maintenance on selected POPs on Monday, December 15 from 8:00 to 10:00 PM EST. Expected impact: brief service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Dec 16, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 41 minutes

Affected Components: Toronto 06, ON, Toronto 02, ON, Sydney 1, AU, Los Angeles 4, CA, Houston 1, TX, , Tampa 3, FL, Seattle 2, WA, Seattle 3, WA, Toronto 09, ON, , New York 2, NY, New York 6, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Atlanta 3, GA, Toronto 08, ON, Montreal 02, QC, Vancouver 1, BC, Vancouver 2, BC, Toronto 07, ON, Montreal 07, QC, Montreal 08, QC, Montreal 06, QC, Toronto 01, ON, Vancouver 3, BC, Paris 1, FR, London 1, UK, Washington 2, DC, Toronto 03, ON, Chicago 3, IL, Atlanta 1, GA, San Jose 1, CA, Los Angeles 1, CA, New York 7, NY, New York 1, NY, Montreal 01, QC, Toronto 05, ON, Amsterdam 1, NL, Denver 1, CO, Washington 1, DC, New York 3, NY, Dallas 1, TX, Chicago 2, IL, Dallas 2, TX, Los Angeles 2, CA, Tampa 4, FL, Atlanta 2, GA, New York 4, NY, Seattle 1, WA, New York 5, NY, Denver 2, CO, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Toronto 10, ON, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Dec 15, 06:00:00 GMT+0
Identified - We will be performing emergency maintenance on all POPs on Monday, December 15 from 1:00 to 2:00 AM EST. Expected impact: brief voice service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Dec 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 15, 06:40:00 GMT+0
Identified - Maintenance is now in progress..

Dec 15, 06:40:55 GMT+0
Completed - Maintenance has been cancelled. It will be rescheduled..

Duration: 6 hours

Affected Components: Outbound Calls

Dec 11, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 11, 05:00:00 GMT+0
Identified - **Date:** Wednesday, December 11 **Time:** 00:00 to 06:00 EST **Impact:** Outgoing calls to the United States (potential) One of our upstream providers will be performing **network equipment maintenance** during the above time window. While **no service impact is expected**, there is a **possibility of temporary effects on outgoing calls to the United States** during this period. Our team will closely monitor traffic and work with the provider to address any anomalies should they arise. We appreciate your understanding and remain committed to ensuring a smooth experience..

Duration: 8 hours and 44 minutes

Affected Components: Call Recording, Call Transcription

Dec 5, 06:58:13 GMT+0
Investigating - Call recordings and Transcriptions are delayed on POPs NY-5, NY-6 and NY-8, we are investigating this issue..

Dec 5, 07:02:09 GMT+0
Investigating - This issue is also affecting NY-7, we continue investigating..

Dec 5, 15:42:00 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours

Affected Components: Inbound Calls

Nov 29, 06:00:00 GMT+0
Identified - On Saturday, November 29th, our Softphone PUSH component will be upgraded to provide our customers a more reliable service. Maintenance Window Start: Saturday, November 29th at 1:00 AM EST Finish: Saturday, November 29th at 6:00 AM EST During the upgrade window, there may be temporary disruptions to incoming call delivery. Outgoing calls are not expected to be affected. We apologize for any inconvenience this may cause and appreciate your understanding as we continue working to enhance the reliability and performance of our services..

Nov 29, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 29, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 6 minutes

Affected Components: London 1, UK

Nov 27, 14:29:48 GMT+0
Investigating - Our London server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server..

Nov 27, 17:35:30 GMT+0
Resolved - This incident has been resolved..

Nov 27, 17:36:41 GMT+0
Resolved - Our provider reports that the network at the facility is functional now. The server is working as expected. Should you experience any further issues, don't hesitate to get in touch with our support team. Thank you for your patience..

Duration: 1 day and 11 minutes

Affected Components: Customer Portal

Nov 18, 14:37:36 GMT+0
Investigating - We are investigating an issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause..

Nov 19, 14:49:03 GMT+0
Resolved - This incident has been resolved..

Nov 18, 17:26:16 GMT+0
Monitoring - The customer portal is accessible now, however, we continue to follow closely with Cloudflare for updates and to make sure the service remains stable..

Duration: 52 minutes

Affected Components: Emergency Services (e911)

Nov 15, 08:33:12 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ • FCC ID 1579 - Public Safety Communications, FL • FCC ID 1600 - Ocala Police Department, FL _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. Next update in one hour. _We’ll continue providing updates regularly and as soon as they become available._ .

Nov 15, 09:24:52 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 4 minutes

Affected Components: Emergency Services (e911)

Nov 2, 14:36:55 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5840 - Warm Springs Police Department, OR _Impact of the issue:_ _PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line_ _We’ll continue providing updates regularly and as soon as they become available._ .

Nov 2, 14:47:19 GMT+0
Investigating - _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5840 - Warm Springs Police Department, OR **Update 2:** Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in two hours or when more information becomes available. Update 1: Our emergency service provider's peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available. Initial: An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider's Team has gathered to investigate. Next update in one hour..

Nov 2, 15:41:23 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 59 minutes

Affected Components: Emergency Services (e911)

Oct 30, 08:12:27 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 6537 - Denton County Sheriffs Department, TX FCC ID xxxx - Denco Training Center, TX FCC ID 6538 - Denton Police Department, TX FCC ID 6580 - Flower Mound Police Department, TX FCC ID 6648 - Highland Village Police Department, TX FCC ID 6729 - Lewisville Police Department, TX FCC ID 6858 - Roanoke Police Department, TX FCC ID 6945 - Texas Women\`s University, TX FCC ID 6946 - The Colony Police Department, TX FCC ID 6956 - University Of North Texas Police Department, TX _Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information _We’ll continue providing updates regularly and as soon as they become available._ .

Oct 30, 13:11:56 GMT+0
Resolved - This incident has been resolved..

Duration: 26 days, 15 hours and 42 minutes

Affected Components: Emergency Services (e911)

Oct 22, 22:56:38 GMT+0
Investigating - A service disruption has been identified that potentially affects you or your end users; details can be found below. **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 4921 - Isleta Pueblo Tribal Police Department, NM FCC ID 4900 - Bernalillo County Emergency Communications Department, NM FCC ID 4896 - Albuquerque Police Department Emergency Communications Center, NM FCC ID 4905 - Catron County Sheriffs Department, NM FCC ID 4906 - Pecos Valley Regional Communications Center, NM FCC ID 8727 - Cibola Regional Communication Center, NM FCC ID 4950 - Raton Police Department, NM FCC ID 4909 - Clovis Police Department, NM FCC ID 4911 - De Baca County Regional Emergency Communications Center, NM FCC ID 4937 - Mesilla Valley Regional Dispatch Authority, NM FCC ID 8750 - White Sands Missile Range Control Central, NM FCC ID 4912 - Regional Emergency Dispatch Authority, NM FCC ID 4904 - Carlsbad Police Department, NM FCC ID 4915 - Grant County Regional Dispatch Authority, NM FCC ID 8184 - Guadalupe County Emergency Communications, NM FCC ID 4918 - Hidalgo County Central Dispatch, NM FCC ID 8313 - Lea County Communication Authority, NM FCC ID 4955 - Ruidoso Police Department, NM FCC ID 4928 - Lincoln County Sheriffs Department, NM FCC ID 4929 - County of Los Alamos, NM FCC ID 4933 - Luna County Central Dispatch, NM FCC ID 4989 - Zuni Tribal Police Department, NM FCC ID 4935 - McKinley County Metropolitan Dispatch Authority, NM FCC ID 8830 - Tularosa Basin Regional Dispatch Authority, NM FCC ID 8830 - Tularosa Basin Regional Dispatch Authority - Alamogordo - 2038, NM FCC ID 4947 - Tucumcari-Quay Regional Emergency Communications Center, NM FCC ID 4913 - Espanola-Rio Arriba 9-1-1 Center, NM FCC ID 4923 - Jicarilla Apache Nation Police Department, NM FCC ID 4945 - Portales Communications Center, NM FCC ID 4960 - Sandoval County Regional Emergency Communications Center, NM FCC ID 4952 - City of Rio Rancho Emergency Communications Center, NM FCC ID 4941 - Navajo Police Department - Shiprock District, NM FCC ID 4956 - San Juan County Communications Authority, NM FCC ID 4926 - Las Vegas City Police Department, NM FCC ID 4974 - NM-DPS D2-D7 Las Vegas, NM FCC ID 4965 - Santa Fe Regional Emergency Communications Center, NM FCC ID 4967 - Sierra County Regional Dispatch Authority, NM FCC ID 4969 - Socorro Police Department, NM FCC ID 4980 - Taos Central Dispatch, NM FCC ID 4951 - Town of Red River, NM FCC ID 4985 - Torrance County 9-1-1, NM FCC ID 4908 - Clayton Police Department, NM FCC ID 4988 - Valencia Regional Emergency Communications Center, NM **_Impact of the issue:_** PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line..

Nov 18, 14:38:24 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 5 minutes

Affected Components: Chicago 4, IL

Oct 22, 20:52:36 GMT+0
Investigating - Our Chicago 4 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server. We are currently investigating this incident.We are currently investigating this incident..

Oct 22, 21:58:21 GMT+0
Investigating - We are currently investigating a network outage affecting our data center. Our team is actively working to identify the root cause and will provide an update as soon as more information is available..

Oct 23, 02:57:46 GMT+0
Resolved - This issue has been resolved..

Duration: 1 hour and 8 minutes

Affected Components: REST API

Oct 20, 23:55:51 GMT+0
Investigating - Our API system is currently unreachable, we are already investigating this issue. Our apologies for any inconvenience you may experience as a result..

Oct 21, 01:04:01 GMT+0
Resolved - This incident has been resolved..

Duration: 18 hours and 55 minutes

Affected Components: Email to Fax, Inbound Faxing, , Outbound Faxing, Virtual Fax →

Oct 15, 03:00:00 GMT+0
Identified - Our Fax service will undergo maintenance during a period of time estimated at 8 hours. This maintenance is scheduled to take place on Tuesday, October 14th from 23:00 to Wednesday, October 15th 07:00 EDT. During this maintenance window, fax service will not be available. Our apologies for any inconvenience you may experience as a result. \=================================================== Notre service de fax fera l'objet d'une maintenance dont la durée est estimée à 8 heures. Cette maintenance est programmée du **mardi 14 octobre à 23:00 au mercredi 15 octobre à 07:00 HAE**. Pendant cette fenêtre de maintenance, le service de fax sera indisponible. Nous nous excusons pour toute gêne que cela pourrait occasionner..

Oct 15, 21:55:07 GMT+0
Completed - Maintenance has completed successfully..

Oct 15, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Wiki

Oct 5, 06:15:00 GMT+0
Identified - We’ll be carrying out maintenance on the **Wiki Portal**. The portal may be briefly unavailable, but the downtime is expected to last only a couple of minutes. Thank you for bearing with us while we make these improvements. \--------- Nous réaliserons une maintenance sur le **portail Wiki**. L’accès au portail pourra être temporairement interrompu, mais cela ne devrait durer que quelques minutes. Merci de votre patience pendant que nous améliorons nos services..

Oct 5, 06:15:01 GMT+0
Identified - Maintenance is now in progress.

Oct 5, 07:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: White-label Portal (v1.0), White-label Portal (v2.0)

Oct 3, 07:15:01 GMT+0
Identified - Maintenance is now in progress.

Oct 3, 08:15:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 3, 07:15:00 GMT+0
Identified - We’ll be performing scheduled maintenance on the Reseller Platform. During this time, you may notice a brief service interruption. Everything will be back up quickly, and we appreciate your patience. \---------- Nous effectuerons une maintenance programmée sur la plateforme revendeur. Pendant cette période, un bref arrêt de service peut survenir. Tout sera rétabli rapidement et nous vous remercions de votre compréhension..

Duration: 3 days, 21 hours and 55 minutes

Affected Components: , Outbound Faxing, Inbound Faxing, Virtual Fax →

Sep 22, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 21:00:00 GMT+0
Identified - On Monday, September 22nd, one of our infrastructure providers will perform maintenance to consolidate and optimize the data center where our Fax servers are hosted. As part of this work, our Fax 2 server will be powered down and relocated. Following the relocation, additional adjustments will be made to prepare for the relocation of the remaining Fax servers scheduled for September 30th. Maintenance Window: \* Start: Monday, September 22nd at 5:00 PM EDT \* Finish: Friday, September 26th at 5:00 PM EDT During this period, traffic for Fax 2 will be re-routed to backup systems in order to minimize any service disruption. We apologize for any inconvenience this may cause and appreciate your understanding as we continue working to enhance the reliability and performance of our services. Thank you..

Sep 26, 18:54:56 GMT+0
Completed - Maintenance has completed successfully..

Duration: 16 hours and 10 minutes

Affected Components: Chicago 3, IL, Chicago 4, IL, Chicago 1, IL, Chicago 2, IL

Sep 18, 01:09:44 GMT+0
Completed - The maintenance affecting the Chicago servers (1–4) has now been completed, and all services are fully restored. We sincerely thank you for your patience and understanding throughout the process. If you experience any issues, please don’t hesitate to reach out..

Sep 18, 00:22:46 GMT+0
Identified - We would like to inform you that the maintenance being carried out by one of our upstream providers is still in progress, and as of now, the Chicago servers (1–4) remain unavailable. Although the original window was scheduled to end at 5:00 PM EST, the work has taken longer than expected due to unforeseen complications on the provider’s side. We sincerely apologize for the inconvenience. To minimize service impact, calls continue to be rerouted through backup systems, and we are actively monitoring the situation in close contact with the provider. What we’re doing: • Working closely with the upstream provider to expedite resolution • Monitoring failover systems to ensure call traffic remains stable • Committed to providing updates as soon as new information becomes available We understand the importance of service availability and deeply regret the disruption caused. Thank you for your patience..

Sep 17, 21:00:00 GMT+0
Identified - The scheduled maintenance is still in progress. Although the estimated duration was 12 hours, our provider has not yet completed the process. We sincerely apologize for the inconvenience this may cause and appreciate your continued patience. We will share further updates as soon as they become available. Thank you for your understanding..

Sep 17, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 17, 09:00:00 GMT+0
Identified - On Wednesday, September 17, one of our infrastructure providers will perform maintenance to consolidate and optimize the data center where some of our servers are hosted. As part of this work, the following servers will be temporarily powered down: • Chicago-1 • Chicago-2 • Chicago-3 • Chicago-4 The maintenance window is scheduled from 5:00 AM to 5:00 PM EST. During this time, these servers will be unavailable, and all associated traffic will be rerouted through backup systems to minimize service disruption. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you. --- Le **mercredi 17 septembre**, l’un de nos fournisseurs procédera à une opération de maintenance visant à **consolider et optimiser le centre de données** où sont hébergés **certains de nos serveurs**. Dans le cadre de cette intervention, les serveurs suivants seront temporairement mis hors ligne : • Chicago-1 • Chicago-2 • Chicago-3 • Chicago-4 La maintenance est prévue de 5h00 à 17h00 (heure de l’Est / EST). Pendant cette période, les serveurs concernés seront inaccessibles. Le trafic sera automatiquement redirigé vers des serveurs de secours afin de limiter au maximum les interruptions de service. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci..