Duration: 23 minutes

Affected Components: Wiki

Aug 7, 00:00:06 GMT+0
Identified - Please be advised that the following services will undergo emergency maintenance. The maintenance window is scheduled **from** **2:30 AM EDT** on **August 7, 2026 to** **3:30 AM EDT** on **August 7, 2026** During this time, there may be a brief service interruption lasting a few minutes while the maintenance occurs. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected services: wiki.voip.ms We appreciate your understanding while this work is performed. \--- Veuillez noter que les services suivants feront l’objet d’une **maintenance d’urgence**. La fenêtre de maintenance est prévue du 7 août 2026 à 2 h 30 (HAE) au 7 août 2026 à 3 h 30 (HAE). Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. **Services touchés :** [**wiki.voip.ms**](http://wiki.voip.ms) Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Aug 7, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 06:53:16 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours and 8 minutes

Affected Components: Emergency Services (e911)

Aug 7, 05:10:24 GMT+0
Investigating - **_Subject_**_: Emergency Services - PSAP Incident Notification_ _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5304 - Columbus Police Department, OH _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. Next update in one hour..

Aug 7, 07:18:38 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 59 minutes

Affected Components: Emergency Services (e911)

Aug 6, 06:02:25 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ Impacted PSAPs: FCC ID 5758 - Brookings Police Department, OR FCC ID 8197 - Coos County Sheriffs Office, OR FCC ID 5772 - Curry County Sheriffs Office, OR FCC ID 5838 - Union County Communications, OR FCC ID 5839 - Wallowa County Sheriffs Office, OR Non-Impacted PSAPs: FCC ID 5753 - Astoria Police Department, OR FCC ID 5821 - Bureau of Emergency Communications, OR FCC ID 5762 - Central Lane, OR FCC ID 5765 - Clackamas County Communications, OR FCC ID 5766 - Columbia 9-1-1 Communications District, OR FCC ID 8197 - Coos Bay Police Department-Coos Bay/Coquille, OR FCC ID 5770 - Corvallis Regional Communications Center, OR FCC ID 5774 - Deschutes County 9-1-1, OR FCC ID 5775 - Douglas County Emergency Communications 9-1-1, OR FCC ID 5830 - Emergency Communications of Southern Oregon, OR FCC ID 5786 - Josephine County 9-1-1 Agency, OR FCC ID 5788 - Klamath County 9-1-1 Communications, OR FCC ID 5790 - Lake Oswego Communications, OR FCC ID 5796 - Linn County Sheriffs Office, OR FCC ID 5807 - METCOM, OR FCC ID 5806 - Newberg-Dundee Communications 9-1-1 Center, OR FCC ID 5822 - Prineville Police Department, OR FCC ID 5825 - South Clatsop County Communications c/o Seaside PD, OR FCC ID 5771 - South Lane 9-1-1 /Cottage Grove Police Department, OR FCC ID 5833 - Tillamook County Emergency Communications District, OR FCC ID 5835 - Umatilla County Sheriffs Office, OR FCC ID 5840 - Warm Springs Police Department, OR FCC ID 5842 - Washington County Consolidated Communications Agency, OR FCC ID 5777 - Western Lane 9-1-1 - Florence Police Department, OR FCC ID 5845 - Willamette Valley Communications Center - Marion - 382, OR FCC ID 5845 - Willamette Valley Communications Center, OR FCC ID 5847 - Yamhill Communications Agency, OR _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. Next update in one hour. _We’ll continue providing updates regularly and as soon as they become available._.

Aug 6, 16:00:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 26 minutes

Affected Components: Inbound Calls

Aug 5, 19:54:07 GMT+0
Resolved - This incident has been resolved..

Aug 5, 18:28:11 GMT+0
Investigating - Our upstream carrier is currently experiencing an outage affecting incoming calls into our Sudbudy, ON DIDs. We are in close contact with their team to post updates as soon as possible. We apologize for any inconvenience this may cause..

Duration: 2 hours and 11 minutes

Affected Components: Customer Portal

Jul 27, 19:10:16 GMT+0
Investigating - We are investigating an issue with the Customer Portal accessibility. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause..

Jul 27, 21:21:15 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Toronto 01, ON, Toronto 05, ON, Outbound Calls, Toronto 06, ON, Toronto 09, ON, Toronto 08, ON, Toronto 07, ON

Jul 22, 22:42:08 GMT+0
Identified - ```markdown Scheduled Maintenance Notification Please be advised that our voice service, Toronto1, Toronto5, Toronto6, Toronto 7, Toronto8, Toronto9 and CA POPs will undergo scheduled maintenance on Thursday, July 23th, from 00:00 to 02:00 EDT. The maintenance window is expected to last approximately 2 hours, however each server maintenance is expected to last less than 5 minutes each. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. ---------- Avis de maintenance planifiée Veuillez noter que notre service vocal (Toronto1, Toronto5, Toronto6, Toronto7, Toronto8, Toronto9 et points de présence CA) fera l’objet d’une maintenance planifiée le jeudi 23 juillet, de 00h00 à 02h00 HAE. La maintenance devrait durer environ 2 heures, mais chaque maintenance de serveur devrait prendre moins de 5 minutes. Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci. ```.

Jul 23, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours and 23 minutes

Affected Components: Houston 1, TX, Denver 1, CO, Houston 2, TX, Denver 2, CO

Jul 16, 16:51:02 GMT+0
Identified - ```markdown Scheduled Maintenance Notification Please be advised that Houston 1, Houston 2, Denver 1 and Denver 2 will undergo scheduled maintenance on Monday, July 20th, from 01:45 to 02:45 EDT. The maintenance window is expected to last approximately one hour (Actual interruption should be brief (~2–5 minutes)). During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. ---------- Avis de maintenance planifiée Veuillez noter que le serveur Houston 1, Houston 2, Denver 1 et Denver 2 fera l’objet d’une maintenance planifiée le lundi 20 juillet, de 1 h 45 à 2 h 45 HAE. La durée de l’intervention est estimée à environ une heure (l’interruption effective devrait être brève (~2 à 5 minutes)). Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci. ```.

Jul 20, 07:45:01 GMT+0
Identified - Maintenance is now in progress.

Jul 20, 15:08:26 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Tampa 1, FL

Jul 7, 23:39:25 GMT+0
Identified - ```markdown Scheduled Maintenance Notification Please be advised that Tampa-01 will undergo scheduled maintenance on Wednesday, July 8th, from 17:00 to 18:00 EDT. The maintenance window is expected to last approximately one hour. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. ```.

Jul 8, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 8, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 minutes

Affected Components: Montreal 10, QC

Jul 7, 20:10:03 GMT+0
Investigating - We are currently investigating this incident a reroute has been set in place..

Jul 7, 20:21:54 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 17 minutes

Affected Components: Montreal 07, QC, Montreal 02, QC, Montreal 08, QC, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Montreal 10, QC, Montreal 01, QC, Montreal 04, QC, Montreal 06, QC

Jul 7, 14:31:37 GMT+0
Investigating - We are currently aware of a network issue affecting the quality of the calls placed from our Montreal Servers. You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server. We reached our provider to learn more about this issue and push for a solution. We’ll provide more updates as soon as they are available..

Jul 7, 14:40:37 GMT+0
Identified - At this time, we observe this issue affecting all Montreal Servers. We are continuing to work on a fix for this incident..

Jul 7, 14:51:13 GMT+0
Identified - We have rerouted traffic on our servers to ensure calls can continue connecting while we work to fully resolve the issue..

Jul 7, 18:48:20 GMT+0
Resolved - This incident has been resolved..

Jul 7, 18:48:24 GMT+0
Resolved - This incident has been resolved..

Duration: 45 minutes

Affected Components: Tampa 1, FL

Jul 3, 21:55:14 GMT+0
Investigating - Our Tampa1 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server..

Jul 3, 22:40:01 GMT+0
Resolved - This incident has been resolved..

Duration: 40 minutes

Affected Components: Houston 1, TX

Jun 11, 21:12:57 GMT+0
Identified - ```markdown Scheduled Maintenance Notification Please be advised that Houston-01 will undergo scheduled maintenance on Monday, June 15th, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. ---------- Avis de maintenance planifiée Veuillez noter que le serveur Houston-01 fera l’objet d’une maintenance planifiée le mercredi 15 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure. Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci. ```.

Jun 15, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 16:40:23 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 3 minutes

Affected Components: Tampa 2, FL, Tampa 1, FL

Jun 5, 15:50:00 GMT+0
Investigating - Our Tampa1 and Tampa 2 server are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server..

Jun 5, 16:52:30 GMT+0
Resolved - This incident has been resolved..

Duration: 11 hours and 16 minutes

Affected Components: San Jose 1, CA, San Jose 2, CA, Call Detail Records

Jun 4, 13:23:03 GMT+0
Resolved - This incident has been resolved..

Jun 4, 02:07:21 GMT+0
Investigating - We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected. This issue does not affect the calls service or connectivity. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause..

Duration: 52 minutes

Affected Components: Denver 2, CO

Jun 3, 16:00:00 GMT+0
Identified - ```markdown Scheduled Maintenance Notification Please be advised that Denver-02 will undergo scheduled maintenance on Wednesday, June 2nd, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. ---------- Avis de maintenance planifiée Veuillez noter que le serveur Denver-02 fera l’objet d’une maintenance planifiée le mercredi 2 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure. Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci. ```.

Jun 3, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 16:52:08 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 59 minutes

Affected Components: Call Detail Records

May 27, 16:07:28 GMT+0
Investigating - We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected. This issue does not affect the calls service or connectivity. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause..

May 27, 18:06:50 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 54 minutes

Affected Components: Houston 1, TX, Houston 2, TX

May 20, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 22:30:00 GMT+0
Identified - Please be advised that our POPs Houston-1 and Houston-2 will undergo scheduled maintenance on **Wednesday, May 20th, from 18:30 to 19:30 EDT**. The maintenance window is expected to last approximately one hour. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you..

May 21, 00:24:06 GMT+0
Completed - Maintenance has completed successfully..

Duration: 59 minutes

Affected Components: Toronto 03, ON

May 12, 17:48:56 GMT+0
Investigating - We are currently aware of a network issue affecting the quality of the calls for Toronto 3 Server You may experience issues like dropped calls, choppy voices, silence, busy tone, high latency or intermittent connectivity with the server. Our team is already working on a solution. We’ll provide more updates as soon as they are available. .

May 12, 18:47:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Outbound Calls, Inbound Calls

May 11, 16:00:00 GMT+0
Identified - Please be advised that a scheduled update for the [**ca.voip.ms**](http://ca.voip.ms) platform will take place on **Monday, May 11 at 12:00 PM EST**. The maintenance window is expected to last approximately one hour. While we will do our best to minimize any impact, you may experience brief service interruptions or intermittent call issues during this period. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you. --- **Avis de maintenance planifiée** Veuillez noter qu’une mise à jour planifiée de la plateforme [**ca.voip.ms**](http://ca.voip.ms) aura lieu le **lundi 11 mai à 12 h 00 (HNE)**. La fenêtre de maintenance devrait durer environ une heure. Bien que nous fassions tout notre possible pour minimiser tout impact, vous pourriez constater de brèves interruptions de service ou certains problèmes intermittents au niveau des appels durant cette période. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci..

May 11, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

May 11, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours and 55 minutes

Affected Components: Number Ordering, Number Searching

Apr 25, 04:28:56 GMT+0
Resolved - This incident has been resolved..

Apr 24, 18:33:29 GMT+0
Investigating - We have identified an issue in our Toll Free Vanity Search and Order process. We are actively working to have it fixed. We apologize for any inconvenience this may cause..

Duration: 1 hour and 12 minutes

Affected Components: Toronto 02, ON, Toronto 01, ON, Vancouver 2, BC, Vancouver 1, BC, Toronto 10, ON, Toronto 06, ON, Tampa 3, FL, Toronto 07, ON, Toronto 09, ON, Washington 2, DC, Toronto 08, ON, Toronto 05, ON, Washington 1, DC, Tampa 4, FL

Apr 23, 23:00:00 GMT+0
Identified - Please be advised that the following servers will undergo network maintenance. The maintenance window is scheduled for Thursday, April 23rd, from 19:00 to 21:00 EDT. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. \============================================================== Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau. La fenêtre de maintenance est prévue le Jeudi 23 avril, de 19h00 à 21h00 (heure de l’Est, EDT). Pendant cette période, il pourrait y avoir une brève interruption de service durant quelques minutes, le temps que les paramètres réseau soient mis à jour. Bien que l’impact attendu soit minimal, une courte indisponibilité peut survenir. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et informerons nos clients en conséquence..

Apr 23, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 24, 00:11:55 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 35 minutes

Affected Components: New York 6, NY, Montreal 07, QC, New York 5, NY, Montreal 02, QC, Montreal 08, QC, New York 4, NY, Sydney 1, AU, New York 2, NY, Montreal 03, QC, Tampa 2, FL, Tampa 1, FL, Seattle 2, WA, Montreal 06, QC, Seattle 1, WA, New York 1, NY, Paris 1, FR, San Jose 1, CA, New York 7, NY, Montreal 01, QC, New York 8, NY, San Jose 2, CA

Apr 22, 23:00:00 GMT+0
Identified - Please be advised that the following servers will undergo network maintenance. The maintenance window is scheduled for Wednesday, April 22nd, from 19:00 to 21:00 EDT. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. \============================================================== Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau. La fenêtre de maintenance est prévue le Mercredi 22 avril, de 19h00 à 21h00 (heure de l’Est, EDT). Pendant cette période, il pourrait y avoir une brève interruption de service durant quelques minutes, le temps que les paramètres réseau soient mis à jour. Bien que l’impact attendu soit minimal, une courte indisponibilité peut survenir. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et informerons nos clients en conséquence..

Apr 22, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 00:35:23 GMT+0
Completed - Maintenance has completed successfully..

Duration: 28 minutes

Affected Components: Los Angeles 3, CA

Apr 21, 17:32:25 GMT+0
Investigating - We are aware of an issue currently affecting the connectivity of incoming and outgoing calls from the LA3 Server. Our team is already working on resolving this issue. We sincerely apologize for the inconvenience..

Apr 21, 17:39:53 GMT+0
Identified - We have rerouted all traffic from LA3 to LA1 to restore communications. Our team continues working on the situation..

Apr 21, 18:00:26 GMT+0
Resolved - This incident has been resolved..

Duration: 49 minutes

Affected Components: Toronto 02, ON, Chicago 3, IL, Chicago 2, IL, Toronto 01, ON, New York 6, NY, Montreal 07, QC, Montreal 02, QC, Atlanta 2, GA, New York 5, NY, Los Angeles 1, CA, Dallas 1, TX, Vancouver 2, BC, Vancouver 1, BC, Montreal 08, QC, New York 4, NY, Toronto 10, ON, Outbound Calls, Toronto 06, ON, Sydney 1, AU, Tampa 3, FL, New York 2, NY, Montreal 05, QC, Call Encryption, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Toronto 07, ON, Inbound Calls, Seattle 2, WA, Toronto 09, ON, Montreal 06, QC, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Seattle 1, WA, Seattle 3, WA, New York 1, NY, Toronto 05, ON, Denver 1, CO, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Dallas 2, TX, Tampa 4, FL, Houston 2, TX, New York 8, NY, Los Angeles 3, CA, San Jose 2, CA, Los Angeles 4, CA, Atlanta 3, GA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON

Apr 17, 00:00:00 GMT+0
Identified - We are planning a system maintenance during this time. The maintenance is expected to last approximately one hour. While we are doing our best to minimize any impact, you may experience brief call disruptions or intermittent issues during this period. We apologize for any inconvenience this may cause and appreciate your understanding. Thank you. \---- Nous prévoyons effectuer une maintenance du système durant cette période. La durée de l’intervention est estimée à environ une heure. Bien que nous fassions tout notre possible pour éviter tout impact, vous pourriez constater de brèves perturbations au niveau des appels pendant ce laps de temps. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci..

Apr 17, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 00:49:09 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 35 minutes

Affected Components: Chicago 3, IL, Chicago 2, IL, Los Angeles 1, CA, International 1, Houston 1, TX, Los Angeles 2, CA, Paris 1, FR, London 1, UK, Atlanta 1, GA, Amsterdam 1, NL, Dallas 2, TX, Los Angeles 3, CA, Los Angeles 4, CA, Chicago 1, IL

Apr 14, 23:00:00 GMT+0
Identified - Please be advised that the following servers will undergo network maintenance. The maintenance window is scheduled for Tuesday, April 14th, from 19:00 to 21:00 EDT. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. \============================================================== Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau. La fenêtre de maintenance est prévue le mardi 14 avril, de 19h00 à 21h00 (heure de l’Est, EDT). Pendant cette période, il pourrait y avoir une brève interruption de service durant quelques minutes, le temps que les paramètres réseau soient mis à jour. Bien que l’impact attendu soit minimal, une courte indisponibilité peut survenir. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et informerons nos clients en conséquence..

Apr 14, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 00:35:19 GMT+0
Completed - Maintenance has completed successfully..

Duration: 9 hours and 46 minutes

Affected Components: Outbound Calls

Apr 13, 20:51:40 GMT+0
Investigating - We are aware of an issue affecting outgoing calls from some servers. Our team is investigating to resolves this situation as soon as possible. We apologize for any inconvenience this may cause..

Apr 13, 21:37:26 GMT+0
Monitoring - This issue has been resolved and our team is further monitoring to make sure the services remain stable. Calls are connecting now. We will provide more details as they become available..

Apr 14, 06:37:15 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 52 minutes

Affected Components: Montreal 09, QC, Montreal 10, QC, Montreal 04, QC

Apr 12, 13:00:00 GMT+0
Identified - Our Montreal-4, Montreal-9 and Montreal-10 servers will undergo a datacenter maintenance during a period of time estimated at 6 hours. This maintenance is scheduled to take place on Sunday, April 12th from 09:00 to 15:00 EDT. During this maintenance window, the servers will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result. \=========================================== Nos serveurs Montreal-4, Montreal-9 et Montreal-10 feront l’objet d’une maintenance au centre de données d’une durée estimée à six heures. Cette maintenance est prévue le dimanche 12 avril, de 09 h 00 à 15 h 00 (heure avancée de l’Est). Pendant cette période de maintenance, les serveurs ne seront pas disponibles et les appels seront redirigés vers un serveur de secours. Nous nous excusons pour tout inconvénient que cela pourrait vous causer..

Apr 12, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 12, 21:52:15 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 54 minutes

Affected Components: Atlanta 2, GA, Dallas 1, TX, Montreal 05, QC, Montreal 10, QC, Seattle 3, WA, Vancouver 3, BC, New York 3, NY, Houston 2, TX, Chicago 4, IL, Toronto 04, ON

Apr 9, 01:00:00 GMT+0
Identified - Please be advised that the following servers will undergo emergency network maintenance. The maintenance window is scheduled for Wednesday, April 8th, from 21:00 to 23:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Seattle-3 Chicago-4 Dallas-1 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 We appreciate your understanding while this work is performed. \--- Veuillez noter que les serveurs suivants feront l’objet d’une **maintenance réseau d’urgence**. La fenêtre de maintenance est prévue **le mercredi 8 avril, de 21 h 00 à 23 h 00 (EST)**. Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. **Serveurs concernés :** Seattle-3 Chicago-4 Dallas-1 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Apr 9, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 02:53:48 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Denver 1, CO

Apr 1, 00:00:00 GMT+0
Identified - **Scheduled Maintenance Notification** Please be advised that **Denver-01** will undergo scheduled maintenance on **Monday, March 31st, from 20:00 to 21:00 EDT**. The maintenance window is expected to last approximately one hour. During this time, you may experience brief network interruptions or intermittent connectivity. We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work. Thank you. \---------- **Avis de maintenance planifiée** Veuillez noter que le serveur **Denver-01** fera l’objet d’une maintenance planifiée le **lundi 31 mars, de 20 h à 21 h (HAE)**. La durée de l’intervention est estimée à environ une heure. Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente. Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension. Merci..

Apr 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 hours and 25 minutes

Affected Components: Emergency Services (e911)

Mar 29, 17:53:39 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 6037 - Cherokee County Department of Communications, SC _Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 29, 17:56:27 GMT+0
Identified - Our emergency service provider continues to investigate. Our provider's peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Alternate routing is being investigated. Our provider's Incident Command will continue to request hourly updates from the circuit provider(s). The Next update will be provided when more information becomes available..

Mar 30, 16:18:18 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 23 minutes

Affected Components: Montreal 02, QC, Atlanta 2, GA, New York 5, NY, Los Angeles 1, CA, New York 6, NY, Dallas 1, TX, Chicago 2, IL, Chicago 3, IL, Vancouver 2, BC, Montreal 07, QC, Toronto 02, ON, Vancouver 1, BC, Montreal 08, QC, Toronto 01, ON, New York 4, NY, Toronto 10, ON, Toronto 06, ON, Sydney 1, AU, , Tampa 3, FL, , New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Toronto 07, ON, Seattle 2, WA, Toronto 09, ON, Montreal 06, QC, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Seattle 1, WA, Seattle 3, WA, New York 1, NY, Toronto 05, ON, Denver 1, CO, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Los Angeles 4, CA, Atlanta 3, GA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Mar 26, 00:22:49 GMT+0
Completed - Maintenance has completed successfully..

Mar 25, 22:00:00 GMT+0
Identified - ```markdown Please be advised that the following servers will undergo an emergency network maintenance. The maintenance window is scheduled for next Wednesday, from 18:00 to 21:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Atlanta-1,Chicago,Chicago-2,Chicago-3,Dallas-1,Dallas-2,Denver-1,Houston 1,International 1,London-1,Los Angeles-1,Los Angeles-2,Montreal-01,Montreal-02,Montreal-03,Montreal-04,Montreal-06,Montreal-07,Montreal-08,Montreal-09,New York-1,New York-4,New York-5,New York-6,New York-7,New York-8,Paris-1,Seattle-1,Seattle-2,Sydney-1,Tampa-1,Tampa-2,Tampa-3,Tampa-4,Toronto-02,Toronto-03,Toronto-10,Vancouver-2,Washington,Washington-2 We appreciate your understanding while this work is performed. ----- Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau d’urgence. La fenêtre de maintenance est prévue le mercredi prochain, de 18 h 00 à 21 h 00 (EST). Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. Serveurs concernés: Atlanta-1,Chicago,Chicago-2,Chicago-3,Dallas-1,Dallas-2,Denver-1,Houston 1,International 1,London-1,Los Angeles-1,Los Angeles-2,Montreal-01,Montreal-02,Montreal-03,Montreal-04,Montreal-06,Montreal-07,Montreal-08,Montreal-09,New York-1,New York-4,New York-5,New York-6,New York-7,New York-8,Paris-1,Seattle-1,Seattle-2,Sydney-1,Tampa-1,Tampa-2,Tampa-3,Tampa-4,Toronto-02,Toronto-03,Toronto-10,Vancouver-2,Washington,Washington-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux. ```.

Mar 25, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours and 39 minutes

Affected Components: Emergency Services (e911)

Mar 24, 17:30:59 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 8220 - St. Croix 9-1-1 Call Center, VI FCC ID 8221 - St. Thomas 9-1-1 Call Center, VI **_Impact of the issue:_** An issue potentially impacting emergency services to the PSAPs listed above has been identified. _We’ll continue providing updates regularly and as soon as they become available._.

Mar 24, 22:09:58 GMT+0
Resolved - This incident has been resolved..

Duration: 46 minutes

Affected Components: Vancouver 1, BC, Toronto 01, ON, Toronto 06, ON, New York 2, NY, Toronto 07, ON, Toronto 09, ON, Toronto 08, ON, Toronto 05, ON, Vancouver 3, BC, San Jose 1, CA, Amsterdam 1, NL, New York 3, NY, San Jose 2, CA, Los Angeles 4, CA, Atlanta 3, GA

Mar 23, 22:00:00 GMT+0
Identified - Please be advised that the following servers will undergo emergency network maintenance. The maintenance window is scheduled for next Monday, from 18:00 to 20:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Amsterdam-1 New York-2 New York-3 Toronto-01 Toronto-05 Toronto-06 Toronto-07 Toronto-08 Toronto-09 Vancouver-1 Vancouver-3 Los Angeles-3 Los Angeles-4 San Jose-1 San Jose-2 We appreciate your understanding while this work is performed. \--- Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau d’urgence. La fenêtre de maintenance est prévue le lundi prochain, de 18 h 00 à 20 h 00 (EST). Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. Serveurs concernés : Amsterdam-1 New York-2 New York-3 Toronto-01 Toronto-05 Toronto-06 Toronto-07 Toronto-08 Toronto-09 Vancouver-1 Vancouver-3 Los Angeles-3 Los Angeles-4 San Jose-1 San Jose-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Mar 23, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 22:46:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Atlanta 2, GA, Montreal 05, QC, Montreal 10, QC, Denver 2, CO, Seattle 3, WA, Vancouver 3, BC, New York 3, NY, Houston 2, TX, Chicago 4, IL, Toronto 04, ON

Mar 19, 00:00:00 GMT+0
Identified - Please be advised that the following servers will undergo emergency network maintenance. The maintenance window is scheduled for Wednesday, March 18th, from 20:00 to 21:00 EST. During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur. If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly. Affected servers: Seattle-3 Chicago-4 Denver-2 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 We appreciate your understanding while this work is performed. \--- Veuillez noter que les serveurs suivants feront l’objet d’une **maintenance réseau d’urgence**. La fenêtre de maintenance est prévue **le mercredi 18 mars, de 20 h 00 à 21 h 00 (EST)**. Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire. Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence. **Serveurs concernés :** Seattle-3 Chicago-4 Denver-2 Atlanta-2 Montreal-5 Montreal-10 New York-3 Toronto-4 Vancouver-3 Houston-2 Nous vous remercions de votre compréhension pendant la réalisation de ces travaux..

Mar 19, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 42 minutes

Affected Components: Emergency Services (e911)

Mar 14, 10:18:10 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 5261 - Belmont County Communications Center, OH FCC ID 5262 - Belpre Police Department, OH FCC ID 5264 - Bexley Police Department, OH FCC ID 5304 - Columbus Police Department, OH FCC ID 8843 - Columbus Regional Airport Authority, OH FCC ID 5307 - Coshocton County Sheriffs Office, OH FCC ID 5330 - Fairfield County Sheriffs Office, OH FCC ID 5334 - Fayette County Sheriffs Office, OH FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH FCC ID 5340 - Gahanna Division of Police, OH FCC ID 5342 - Gallia County E9-1-1, OH FCC ID 5348 - Grandview Heights Police Department, OH FCC ID 5353 - Grove City Police Department, OH FCC ID 5380 - Jefferson County 9-1-1, OH FCC ID 5391 - Lancaster Police Department, OH FCC ID 5392 - Lawrence County 9-1-1, OH FCC ID 5404 - Madison County Sheriff, OH FCC ID 5431 - Monroe County Sheriff Department, OH FCC ID 5440 - Muskingum County Sheriff, OH FCC ID 5442 - New Albany Communications Center, OH FCC ID 5322 - Northwest Regional Emergency Communications Center, OH FCC ID 5464 - Ohio State University Police, OH FCC ID 5443 - Perry County 911 Center, OH FCC ID 5484 - Pickerington Police Department, OH FCC ID 5490 - Reynoldsburg Police Department, OH FCC ID 5545 - Washington County Sheriffs Office, OH FCC ID 5556 - Westerville Communications Center, OH FCC ID 5559 - Whitehall Police Department, OH FCC ID 5575 - Zanesville Police, OH _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 14, 11:20:11 GMT+0
Investigating - _Geographic Area and/or PSAPs Potentially Affected:_ _Potentially Affected Impacted PSAPs:_ _FCC ID 5304 - Columbus Police Department, OH_ _FCC ID 5330 - Fairfield County Sheriffs Office, OH_ _FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH_ _FCC ID 5340 - Gahanna Division of Police, OH_ _FCC ID 5353 - Grove City Police Department, OH_ _FCC ID 5442 - New Albany Communications Center, OH_ _FCC ID 5322 - Northwest Regional Emergency Communications Center, OH_ _FCC ID 5484 - Pickerington Police Department, OH_ _FCC ID 5556 - Westerville Communications Center, OH_ _Non-Impacted PSAPs:_ _FCC ID 5261 - Belmont County Communications Center, OH_ _FCC ID 5262 - Belpre Police Department, OH_ _FCC ID 5264 - Bexley Police Department, OH_ _FCC ID 8843 - Columbus Regional Airport Authority, OH_ _FCC ID 5307 - Coshocton County Sheriffs Office, OH_ _FCC ID 5334 - Fayette County Sheriffs Office, OH_ _FCC ID 5342 - Gallia County E9-1-1, OH_ _FCC ID 5348 - Grandview Heights Police Department, OH_ _FCC ID 5380 - Jefferson County 9-1-1, OH_ _FCC ID 5391 - Lancaster Police Department, OH_ _FCC ID 5392 - Lawrence County 9-1-1, OH_ _FCC ID 5404 - Madison County Sheriff, OH_ _FCC ID 5431 - Monroe County Sheriff Department, OH_ _FCC ID 5440 - Muskingum County Sheriff, OH_ _FCC ID 5464 - Ohio State University Police, OH_ _FCC ID 5443 - Perry County 911 Center, OH_ _FCC ID 5490 - Reynoldsburg Police Department, OH_ _FCC ID 5545 - Washington County Sheriffs Office, OH_ _FCC ID 5559 - Whitehall Police Department, OH_ _FCC ID 5575 - Zanesville Police, OH_ _Impact of the issue:_ Our emergency service provider continues to investigate. Our emergency service provider has been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been identified and implementation is in progress. Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 14, 15:00:20 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Outbound Calls, , Voice →

Mar 9, 04:00:00 GMT+0
Identified - One of our datacenter providers will be performing network equipment maintenance during the above time window. While no service impact is expected, there is a possibility of temporary effects on outgoing calls to Canada during this period. Our team will closely monitor traffic and work with the provider to address any anomalies should they arise. We appreciate your understanding and remain committed to ensuring a smooth experience..

Mar 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 28 days, 11 hours and 28 minutes

Affected Components: Emergency Services (e911)

Feb 14, 03:27:37 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 915 - San Bernardino County Sheriff - Victorville, CA _Impact of the issue:_ An issue potentially impacting emergency services to the PSAPs listed above has been identified. Our emergency service provider has gathered to investigate. Next update in one hour. _We’ll continue providing updates regularly and as soon as they become available._ .

Mar 14, 14:55:18 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days and 20 hours

Affected Components: Conference Recording, San Jose 2, CA, Call Recording, Conference Transcription, Call Transcription

Feb 9, 18:00:43 GMT+0
Resolved - This incident has been resolved..

Feb 6, 22:00:18 GMT+0
Investigating - We are currently investigating an incident affecting call recordings, conference recordings and transcriptions on POP San Jose-2. Our apologies for any inconvenience you may experience as a result of this incident.

Duration: 1 day, 4 hours and 18 minutes

Affected Components: New York 4, NY

Jan 30, 20:39:04 GMT+0
Resolved - This incident has been resolved..

Jan 29, 16:21:19 GMT+0
Investigating - Our New York 4 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server..

Duration: 1 hour

Affected Components: Outbound Calls

Jan 29, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 29, 08:00:00 GMT+0
Identified - On Thursday, January 29th, 2026, one of our providers will be performing maintenance, affecting one of our Canadian routes. During the maintenance window, sporadic service disruptions may occur as nodes within the cluster are undergoing software upgrades. Unless otherwise indicated, the maintenance window is scheduled from 3:00 a.m. to 4:00 a.m. (EDT). --- Le jeudi 29 janvier 2026, l’un de nos fournisseurs effectuera une maintenance affectant l’une de nos routes canadiennes. Durant la fenêtre de maintenance, des interruptions de service sporadiques pourraient survenir, alors que des nœuds du cluster feront l’objet de mises à jour logicielles. Sauf indication contraire, la fenêtre de maintenance est prévue de 3 h 00 à 4 h 00 (HE)..

Duration: 4 hours

Affected Components: Outbound Calls, Inbound Calls

Jan 29, 01:00:00 GMT+0
Identified - On Wednesday, January 28th, 2026, one of our providers will perform maintenance on network equipment in the Montreal area. Unless otherwise indicated, the operation window is scheduled from 08:00 p.m. to 00:00 a.m. EDT. ​While a downtime of 10 minutes is expected, we have backup routes, so no big impact is expected \--- Le mercredi 28 janvier 2026, l’un de nos fournisseurs effectuera une maintenance sur des équipements réseau dans la région de Montréal. Sauf indication contraire, la fenêtre d’intervention est prévue de 20 h 00 à 00 h 00 (HE). Une interruption d’environ 10 minutes est prévue. Toutefois, des routes de secours sont en place, ce qui limite l’impact attendu..

Jan 29, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 minute

Affected Components: Montreal 02, QC, Atlanta 2, GA, Toronto 02, ON, New York 5, NY, Atlanta 3, GA, Los Angeles 1, CA, New York 6, NY, Dallas 1, TX, Chicago 2, IL, Vancouver 2, BC, Montreal 07, QC, Vancouver 1, BC, Montreal 08, QC, Toronto 01, ON, New York 4, NY, Toronto 06, ON, Sydney 1, AU, , Tampa 3, FL, , New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, REST API, Toronto 07, ON, Toronto 10, ON, Los Angeles 4, CA, Seattle 2, WA, Toronto 09, ON, Montreal 06, QC, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Chicago 3, IL, Seattle 1, WA, Seattle 3, WA, New York 1, NY, Toronto 05, ON, Denver 1, CO, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Jan 27, 01:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jan 27, 01:00:00 GMT+0
Identified - We will be performing emergency maintenance on all POPs on Monday, January 16th from 20:00 to 20:30 EST. Expected impact: brief voice service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Jan 27, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 27, 01:00:01 GMT+0
Completed - Maintenance is now in progress.

Duration: 6 hours and 16 minutes

Affected Components: Emergency Services (e911)

Jan 25, 14:34:27 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** _FCC ID 4019 - Humphreys County Sheriffs Department, MS_ **_Impact of the issue:_** _PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line_ _We’ll continue providing updates regularly and as soon as they become available._.

Jan 25, 20:50:10 GMT+0
Resolved - This incident has been resolved..

Duration: 46 minutes

Affected Components: New York 5, NY, Vancouver 1, BC, Montreal 08, QC, Toronto 01, ON, New York 4, NY, Toronto 06, ON, Toronto 02, ON, Sydney 1, AU, , Tampa 3, FL, , New York 2, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Atlanta 3, GA, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Chicago 3, IL, Los Angeles 1, CA, Seattle 1, WA, Los Angeles 4, CA, Seattle 2, WA, Seattle 3, WA, New York 6, NY, New York 1, NY, Toronto 09, ON, Vancouver 2, BC, Toronto 07, ON, Montreal 07, QC, Montreal 06, QC, Toronto 10, ON, Toronto 05, ON, Montreal 02, QC, Denver 1, CO, Atlanta 2, GA, Dallas 1, TX, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Chicago 2, IL, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Jan 22, 01:00:00 GMT+0
Identified - We will be performing an emergency maintenance affecting all POP servers. The maintenance is expected to be brief and should not exceed 10 minutes within the scheduled window. During this time, services may experience intermittent interruptions. Further updates will be provided once the maintenance is completed. We appreciate your understanding. \========= Une maintenance d’urgence sera effectuée sur l’ensemble des serveurs POP. L’intervention sera de courte durée et ne devrait pas dépasser 10 minutes à l’intérieur de la plage horaire prévue. Durant cette période, des interruptions de service intermittentes pourraient survenir. Des mises à jour seront communiquées une fois la maintenance terminée. Merci de votre compréhension..

Jan 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 01:46:30 GMT+0
Completed - The scheduled emergency maintenance affecting all POP servers has been successfully completed. All services are operating normally at this time. Should you experience any issues or notice unusual behavior, please contact our support team so we can promptly investigate. Thank you for your patience and understanding. \============= La maintenance d’urgence planifiée affectant l’ensemble des serveurs POP est maintenant terminée. Tous les services fonctionnent normalement à l’heure actuelle. Si vous constatez un problème ou un comportement inhabituel, veuillez communiquer avec notre équipe de support afin que nous puissions vérifier rapidement. Merci de votre patience et de votre compréhension..

Duration: 1 hour

Affected Components: New York 5, NY, Vancouver 1, BC, Vancouver 2, BC, Toronto 07, ON, Montreal 07, QC, Montreal 08, QC, Montreal 06, QC, Toronto 01, ON, Toronto 10, ON, Los Angeles 1, CA, Toronto 05, ON, New York 4, NY, Seattle 1, WA, Toronto 06, ON, Toronto 02, ON, Sydney 1, AU, Los Angeles 4, CA, , Tampa 3, FL, Seattle 2, WA, Seattle 3, WA, Toronto 09, ON, , New York 2, NY, New York 6, NY, Montreal 05, QC, Montreal 03, QC, Montreal 09, QC, Tampa 2, FL, , Tampa 1, FL, Montreal 10, QC, International 1, Houston 1, TX, Los Angeles 2, CA, Denver 2, CO, Atlanta 3, GA, Washington 2, DC, Toronto 08, ON, Toronto 03, ON, Chicago 3, IL, Montreal 02, QC, Denver 1, CO, Atlanta 2, GA, Dallas 1, TX, Vancouver 3, BC, Paris 1, FR, London 1, UK, Atlanta 1, GA, San Jose 1, CA, New York 7, NY, New York 1, NY, Montreal 01, QC, Amsterdam 1, NL, Washington 1, DC, New York 3, NY, Chicago 2, IL, Dallas 2, TX, Tampa 4, FL, New York 8, NY, Houston 2, TX, Los Angeles 3, CA, San Jose 2, CA, Chicago 4, IL, Chicago 1, IL, Montreal 04, QC, Toronto 04, ON, Point of Presence: Canada → Point of Presence: United States → Point of Presence: International →

Jan 16, 02:30:00 GMT+0
Identified - We will be performing emergency maintenance on all POPs on Thursday, January 15th from 21:30 to 22:30 EST. Expected impact: brief voice service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Jan 16, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 16, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 16 hours and 25 minutes

Affected Components: Emergency Services (e911)

Jan 12, 05:22:46 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ _FCC ID 61 - Ketchikan Police Department, AK_ _Impact of the issue:_ _An issue potentially impacting emergency services to the PSAPs listed above has been identified._ _O_ur emergency service provider _has gathered to investigate._ _We’ll continue providing updates regularly and as soon as they become available._ .

Jan 12, 21:48:09 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 17 minutes

Affected Components: Emergency Services (e911)

Jan 11, 21:59:05 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ _FCC ID 548 - Barstow Police Department, CA_ _FCC ID 915 - San Bernardino County Sheriff - Victorville, CA_ _FCC ID 8122 - USMC Logistics Base - Barstow (NEBO), CA_ _Impact of the issue:_ _An issue potentially impacting emergency services to the PSAPs listed above has been identified._ _Update 1: Our emergency service provider peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Our provider Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available._ _We’ll continue providing updates regularly and as soon as they become available._.

Jan 12, 05:16:33 GMT+0
Resolved - This incident has been resolved..

Duration: 45 minutes

Affected Components: Emergency Services (e911)

Jan 10, 03:34:06 GMT+0
Investigating - _A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ _FCC ID 7538 - Whitewater Police Department, WI_ _Impact of the issue:_ _Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information_ _We’ll continue providing updates regularly and as soon as they become available._ .

Jan 10, 04:19:08 GMT+0
Resolved - This incident has been resolved..

Duration: 17 hours and 27 minutes

Affected Components: Emergency Services (e911)

Dec 24, 20:31:45 GMT+0
Investigating - **_A service disruption has been identified that potentially affects you or your end users; details can be found below._** **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 1065 - Arapahoe County Sheriffs Office, CO FCC ID 1066 - Archuleta County Combined Dispatch, CO FCC ID 1070 - Pitkin County Regional Emergency Dispatch Center, CO FCC ID 1073 - Aurora Public Safety Communications, CO FCC ID 1076 - Baca County Sheriffs Office, CO FCC ID 1080 - Bent County Sheriffs Office, CO FCC ID 1083 - Black Hawk Police Department, CO FCC ID 1085 - Boulder County Communications Center, CO FCC ID 1086 - Boulder Police Communications Center, CO FCC ID 1088 - Broomfield Police Department, CO FCC ID 1093 - Fremont County Dispatch (Frecom), CO FCC ID 1094 - Castle Rock Police Department, CO FCC ID 1098 - Chaffee County Sheriffs Office, CO FCC ID 1103 - Colorado Springs Police Department, CO FCC ID 1104 - Colorado State Patrol-Alamosa, CO FCC ID 1105 - Craig Regional Communication Center, CO FCC ID 1108 - Colorado State University Police Department, CO FCC ID 1110 - Cortez Police Department Dispatch, CO FCC ID 1114 - Cripple Creek Police Department, CO FCC ID 1115 - Crowley County Dispatch, CO FCC ID 1121 - Delta County Sheriffs Office, CO FCC ID 1122 - Denver 911 Communications Center, CO FCC ID 1123 - University of Colorado Police Department, CO FCC ID 1127 - Douglas Regional 911, CO FCC ID 1129 - Durango-LaPlata Emergency Communications Center, CO FCC ID 1135 - El Paso County Sheriffs Office, CO FCC ID 1139 - Englewood Police Department, CO FCC ID 1141 - Estes Park Police Department, CO FCC ID 1145 - Federal Heights Police Department, CO FCC ID 1153 - Ft Carson Fire Department, CO FCC ID 1157 - Garfield County Emergency Communications Authority-GARCO, CO FCC ID 1160 - Gilpin County Sheriffs Office, CO FCC ID 1161 - Glendale Police Department, CO FCC ID 1164 - Grand County Sheriffs Office, CO FCC ID 1165 - Grand Junction Regional Communications Center, CO FCC ID 1168 - Greenwood Village Police Department, CO FCC ID 1169 - Gunnison Communications Center, CO FCC ID 1179 - Jackson County Communications Dispatch Center, CO FCC ID 1184 - Kit Carson County Dispatch Board, CO FCC ID 1187 - La Junta Police Department, CO FCC ID 1192 - Lake County Sheriffs Office, CO FCC ID 1196 - Larimer County Sheriffs Office, CO FCC ID 1202 - Lincoln County Sheriffs Office, CO FCC ID 1204 - Littleton Police Department, CO FCC ID 1207 - Longmont Emergency Communications, CO FCC ID 1209 - Loveland Police Department, CO FCC ID 1219 - Western Colorado Regional Dispatch Center, CO FCC ID 1222 - Morgan County Communications Center, CO FCC ID 1240 - Park County Communications Center, CO FCC ID 1242 - Parker Police Department, CO FCC ID 1244 - Phillips County Communication Center, CO FCC ID 1248 - Prowers County Communications, CO FCC ID 1250 - Pueblo County Sheriffs Office, CO FCC ID 1251 - Pueblo Police Department, CO FCC ID 1252 - Rangely Police Department, CO FCC ID 1255 - Rio Blanco County Sheriffs Office, CO FCC ID 1257 - Rocky Ford Communications Center, CO FCC ID 1258 - Routt County Communications Center, CO FCC ID 1262 - San Miguel County Sheriffs Office, CO FCC ID 1264 - Sedgwick County Communications Center, CO FCC ID 1270 - Southern Ute Tribal Police Department, CO FCC ID 1274 - Summit County Communications Center, CO FCC ID 1275 - Teller County Sheriffs Office, CO FCC ID 1281 - Vail Public Safety Communications Center-VPSCC, CO FCC ID 1283 - Huerfano Emergency Dispatch, CO FCC ID 1286 - Washington-Yuma Combined Communications, CO FCC ID 1287 - Weld County Regional Communications Center, CO FCC ID 1289 - Westminster Police and Fire Department, CO FCC ID 1293 - Woodland Park Police Department, CO FCC ID 7985 - Fort Collins 911 (AKA FC911), CO FCC ID 7986 - Sterling Emergency Communications Center, CO FCC ID 8226 - Thornton Emergency Communications Center, CO FCC ID 8519 - SANJCO, CO FCC ID 8566 - Jefferson County Communications Authority - Arvada - 102, CO FCC ID 8566 - Jefferson County Communications Authority - Arvada, CO FCC ID 8566 - Jefferson County Communications Authority - Clear Creek - 937, CO FCC ID 8566 - Jefferson County Communications Authority - Golden - 104, CO FCC ID 8566 - Jefferson County Communications Authority - Golden, CO FCC ID 8566 - Jefferson County Communications Authority - Lakewood - 105, CO FCC ID 8566 - Jefferson County Communications Authority - Lakewood, CO FCC ID 8566 - Jefferson County Communications Authority - Wheat Ridge - 107, CO FCC ID 8566 - Jefferson County Communications Authority - Wheat Ridge, CO FCC ID 8566 - Jefferson County Communications Authority, CO **_Impact of the issue:_** An issue potentially impacting emergency services to the PSAPs listed above has been identified..

Dec 25, 13:58:28 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Tampa 3, FL, Tampa 2, FL, Tampa 1, FL, Tampa 4, FL

Dec 17, 23:00:00 GMT+0
Identified - We will be performing emergency maintenance on selected POPs on Wednesday, December 17 from 6:00 PM to 7:00 PM EST. Expected impact: brief service interruption / possible disconnections Estimated downtime: 5–10 minutes Our apologies for any inconvenience you may experience as a result If you experience issues after the maintenance window, please contact Support..

Dec 17, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 18, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.