VoIPms - Notice history

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 6537 - Denton County Sheriffs Department, TX
FCC ID xxxx - Denco Training Center, TX
FCC ID 6538 - Denton Police Department, TX
FCC ID 6580 - Flower Mound Police Department, TX
FCC ID 6648 - Highland Village Police Department, TX
FCC ID 6729 - Lewisville Police Department, TX
FCC ID 6858 - Roanoke Police Department, TX
FCC ID 6945 - Texas Women`s University, TX
FCC ID 6946 - The Colony Police Department, TX
FCC ID 6956 - University Of North Texas Police Department, TX 

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information 

We’ll continue providing updates regularly and as soon as they become available. 

A service disruption has been identified that potentially affects you or your end users; details can be found below. 

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 4921 - Isleta Pueblo Tribal Police Department, NM

FCC ID 4900 - Bernalillo County Emergency Communications Department, NM

FCC ID 4896 - Albuquerque Police Department Emergency Communications Center, NM

FCC ID 4905 - Catron County Sheriffs Department, NM

FCC ID 4906 - Pecos Valley Regional Communications Center, NM

FCC ID 8727 - Cibola Regional Communication Center, NM

FCC ID 4950 - Raton Police Department, NM

FCC ID 4909 - Clovis Police Department, NM

FCC ID 4911 - De Baca County Regional Emergency Communications Center, NM

FCC ID 4937 - Mesilla Valley Regional Dispatch Authority, NM

FCC ID 8750 - White Sands Missile Range Control Central, NM

FCC ID 4912 - Regional Emergency Dispatch Authority, NM

FCC ID 4904 - Carlsbad Police Department, NM

FCC ID 4915 - Grant County Regional Dispatch Authority, NM

FCC ID 8184 - Guadalupe County Emergency Communications, NM

FCC ID 4918 - Hidalgo County Central Dispatch, NM

FCC ID 8313 - Lea County Communication Authority, NM

FCC ID 4955 - Ruidoso Police Department, NM

FCC ID 4928 - Lincoln County Sheriffs Department, NM

FCC ID 4929 - County of Los Alamos, NM

FCC ID 4933 - Luna County Central Dispatch, NM

FCC ID 4989 - Zuni Tribal Police Department, NM

FCC ID 4935 - McKinley County Metropolitan Dispatch Authority, NM

FCC ID 8830 - Tularosa Basin Regional Dispatch Authority, NM

FCC ID 8830 - Tularosa Basin Regional Dispatch Authority - Alamogordo - 2038, NM

FCC ID 4947 - Tucumcari-Quay Regional Emergency Communications Center, NM

FCC ID 4913 - Espanola-Rio Arriba 9-1-1 Center, NM

FCC ID 4923 - Jicarilla Apache Nation Police Department, NM

FCC ID 4945 - Portales Communications Center, NM

FCC ID 4960 - Sandoval County Regional Emergency Communications Center, NM

FCC ID 4952 - City of Rio Rancho Emergency Communications Center, NM

FCC ID 4941 - Navajo Police Department - Shiprock District, NM

FCC ID 4956 - San Juan County Communications Authority, NM

FCC ID 4926 - Las Vegas City Police Department, NM

FCC ID 4974 - NM-DPS D2-D7 Las Vegas, NM

FCC ID 4965 - Santa Fe Regional Emergency Communications Center, NM

FCC ID 4967 - Sierra County Regional Dispatch Authority, NM

FCC ID 4969 - Socorro Police Department, NM

FCC ID 4980 - Taos Central Dispatch, NM

FCC ID 4951 - Town of Red River, NM

FCC ID 4985 - Torrance County 9-1-1, NM

FCC ID 4908 - Clayton Police Department, NM

FCC ID 4988 - Valencia Regional Emergency Communications Center, NM

Impact of the issue:

PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line.

Our Chicago 4 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.
We are currently investigating this incident.We are currently investigating this incident.

Our API system is currently unreachable, we are already investigating this issue.

Our apologies for any inconvenience you may experience as a result.

A service disruption has been identified that potentially affects you or your end users; details can be found below. 

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 8483 - Adams County E911, MS

FCC ID 3970 - Amite County Sheriffs Department, MS

FCC ID 3985 - Claiborne County Sheriffs Department, MS

FCC ID 3992 - Copiah County EOC, MS

FCC ID 3994 - Covington County E-911 Dispatch Center, MS

FCC ID 4074 - Petal Police Department, MS

FCC ID 4010 - Hattiesburg Police Department, MS

FCC ID 3998 - Forrest County Sheriffs Office, MS

FCC ID 4000 - Franklin County Sheriffs Office, MS

FCC ID 4002 - George County Board of Supervisors, MS

FCC ID 4003 - Greene County Sheriffs Office, MS

FCC ID 4008 - Hancock County Central Dispatch, MS

FCC ID 4024 - Jackson Police Department, MS

FCC ID 4014 - Hinds County Sheriffs Department, MS

FCC ID 3989 - Clinton Police Department, MS

FCC ID 8308 - Byram Police Department, MS

FCC ID 8864 - Mississippi Capitol Police Department, MS

FCC ID 4019 - Humphreys County Sheriffs Department, MS

FCC ID 4025 - Jasper County Sheriffs Office, MS

FCC ID 4026 - Jefferson County Sheriffs Department, MS

FCC ID 4027 - Jefferson Davis County Sheriffs Office, MS

FCC ID 4028 - Jones County Emergency Operations Center, MS

FCC ID 4033 - Lamar County Emergency Communications, MS

FCC ID 4038 - Lawrence County Sheriff, MS

FCC ID 4040 - Leake County Communications Center, MS

FCC ID 4044 - Lincoln County Sheriffs Office, MS

FCC ID 4085 - Ridgeland Police Department, MS

FCC ID 4049 - Madison Police Department, MS

FCC ID 4048 - Madison County Sheriffs Office, MS

FCC ID 3979 - Canton Police Department, MS

FCC ID 8848 - Gluckstadt Police Department, MS

FCC ID 4050 - Marion County Sheriffs Office, MS

FCC ID 3991 - Columbia Police Department, MS

FCC ID 3984 - Choctaw 9-1-1, MS

FCC ID 4060 - Newton County Emergency Management Agency E9-1-1, MS

FCC ID 4072 - Pearl River County Sheriffs Department, MS

FCC ID 4073 - Perry County Sheriffs Department, MS

FCC ID 4052 - McComb-Pike Central Dispatch, MS

FCC ID 4083 - Richland Police Department, MS

FCC ID 4071 - Pearl Police Department, MS

FCC ID 3997 - Flowood Police Department, MS

FCC ID 3977 - Brandon Police Department, MS

FCC ID 4082 - Rankin County Sheriffs Office, MS

FCC ID 4087 - Scott County Sheriffs Office, MS

FCC ID 4089 - Simpson County Sheriffs Office, MS

FCC ID 4090 - Smith County Sheriffs Office, MS

FCC ID 4093 - Stone County 9-1-1, MS

FCC ID 4102 - Walthall County Sheriffs Office, MS

FCC ID 4101 - Vicksburg-Warren E9-1-1, MS

FCC ID 4106 - Wayne County Sheriffs Office, MS

FCC ID 4108 - Wilkinson County Sheriffs Office, MS

FCC ID 4111 - Yazoo County E9-1-1, MS

Impact of the issue:

PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 692 - Del Norte County Sheriffs Department, CA

FCC ID 534 - Arcata Police Department, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
FCC ID 715 - Eureka Police Department, CA Not Impacted
FCC ID 726 - Fortuna Police Department, CA Not Impacted
FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

Impact of the issue: 

An issue potentially impacting emergency services to the PSAPs listed above has been identified.
Our emergency service provider has gathered to investigate.  
Next update in one hour. 

We’ll continue providing updates regularly and as soon as they become available. 

We are currently investigating an incident affecting calls, voicemail and conference recordings and transcriptions.

Our apologies for any inconvenience you may experience as a result of this incident

We are currently having an issue updating the Call Detail Records of some POPs, we are investigating. This is not affecting any other of our services.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 3756 - Branson Police Department, MO
FCC ID 3781 - Christian County 9-1-1, MO
FCC ID 3789 - Crawford County E9-1-1 Communications, MO
FCC ID 3792 - Dade County 9-1-1 Center, MO
FCC ID 3793 - Dallas County 9-1-1, MO
FCC ID 3942 - Stone County Emergency Services, MO
FCC ID 3947 - Taney County Sheriff, MO

Non-Impacted PSAPs:
FCC ID 3747 - Barry County 9-1-1, MO
FCC ID 3787 - Boone County Joint Communications, MO
FCC ID 8705 - Dent County Sheriff's Office, MO
FCC ID 3849 - Lincoln County 9-1-1 Communications Center, MO
FCC ID 3799 - Douglas County Sheriff's Office, MO
FCC ID 8307 - El Dorado Springs Police Department, MO
FCC ID 3824 - Howell County 9-1-1, MO
FCC ID 3831 - Jefferson City Police Department, MO
FCC ID 3841 - Laclede County Communications Center, MO
FCC ID 3870 - Monroe County 9-1-1, MO
FCC ID 8409 - Ozark County Sheriff's Department, MO
FCC ID 3903 - Pulaski County 9-1-1 Communications, MO
FCC ID 3915 - Rolla Police Department, MO
FCC ID 3925 - Shelby County E9-1-1, MO
FCC ID 3965 - Texas County Emergency Services, MO
FCC ID 3954 - Warren County 9-1-1, MO
FCC ID 3960 - Webster County 9-1-1 Emergency Services, MO
FCC ID 8526 - Wright County Emergency Communication Center, MO

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available.

A service disruption has been identified that potentially affects you or your end users; details can be found below. 

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 3884 - Oregon County Sheriffs Department, MO

Impact of the issue:

An issue potentially impacting emergency services to the PSAPs listed above has been identified.

Our New York 5 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 67 - Kotzebue Police Department/Regional Jail, AK

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available.