VoIPms - Notice history

Emergency Services (e911) experiencing degraded performance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Degraded performance

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Degraded performance

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Oct 2025

Fax Service Maintenance
Scheduled for 2025-10-15 at 3:00:00 – 11:00:00 about 8 hours
  • Planned
    2025-10-15 at 3:00:00
    Planned
    2025-10-15 at 3:00:00

    Our Fax service will undergo maintenance during a period of time estimated at 8 hours. This maintenance is scheduled to take place on Tuesday, October 14th from 23:00 to Wednesday, October 15th 07:00 EDT. During this maintenance window, fax service will not be available. Our apologies for any inconvenience you may experience as a result.

    ===================================================

    Notre service de fax fera l'objet d'une maintenance dont la durée est estimée à 8 heures. Cette maintenance est programmée du mardi 14 octobre à 23:00 au mercredi 15 octobre à 07:00 HAE.

    Pendant cette fenêtre de maintenance, le service de fax sera indisponible. Nous nous excusons pour toute gêne que cela pourrait occasionner.

Emergency Services - PSAP Incident Notification
  • Identified
    Identified

    Circuit provider has reported no change in status.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in four hours or when more information becomes available. 

  • Update
    Update

    Our emergency service provider's Incident Command will continue to request hourly updates from the circuit provider(s). The next update should be provided in 12 hours or when more information becomes available.

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below. 

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5068 - Dutchess County Department of Emergency Response, NY
    FCC ID 8492 - Poughkeepsie Police Department, NY
    FCC ID 5183 - Putnam County 911, NY
    FCC ID 5206 - Spring Valley Village Police Department, NY
    FCC ID 5167 - Orangetown Police Department, NY
    FCC ID 5187 - Rockland County Sheriffs Communications, NY
    FCC ID 8589 - Suffern Village Police Department, NY
    FCC ID 5220 - Ulster County Emergency Communications, NY
    FCC ID 5144 - New York State Police-Hawthorne, NY
    FCC ID 5123 - Mamaroneck Village Police Department, NY
    FCC ID 5066 - Dobbs Ferry Village Police Department, NY
    FCC ID 5113 - Larchmont Village Police Department, NY
    FCC ID 5105 - Irvington Village Police Department, NY
    FCC ID 5095 - Harrison Township Police Department, NY
    FCC ID 5096 - Hastings-On-Hudson Village Police Department, NY
    FCC ID 5131 - Mt Pleasant Township Police Department, NY
    FCC ID 5122 - Mamaroneck Township Police Department, NY
    FCC ID 5134 - New Castle Township Police Department, NY
    FCC ID 5038 - Town of Bedford Police Department, NY
    FCC ID 5042 - Briarcliff Manor Police Department, NY
    FCC ID 5043 - Bronxville Village Police Department, NY
    FCC ID 5090 - Greenburgh Township Police Department, NY
    FCC ID 5232 - Yonkers City Police Department, NY
    FCC ID 5034 - Ardsley Village Police Department, NY
    FCC ID 5155 - North Castle Township Police Department, NY
    FCC ID 5219 - Tuckahoe Village Police Department, NY
    FCC ID 5213 - Tarrytown Village Police Department, NY
    FCC ID 5190 - Rye City Police Department, NY
    FCC ID 5195 - Scarsdale Village Police Department, NY
    FCC ID 5174 - Peekskill City Police Department, NY
    FCC ID 5175 - Pelham Manor Village Police Department, NY
    FCC ID 5179 - Pleasantville Village Police Department, NY
    FCC ID 5180 - Port Chester Village Police Department, NY
    FCC ID 5171 - Ossining Village Police Department, NY
    FCC ID 5201 - Sleepy Hollow Police Department, NY
    FCC ID 5063 - Croton Police Department, NY
    FCC ID 5228 - Westchester County Police Department, NY
    FCC ID 5132 - Mt Vernon City Police Department, NY
    FCC ID 5233 - Yorktown Police Department, NY
    FCC ID 8468 - New Rochelle Police Department, NY
    FCC ID 8460 - White Plains Police Department, NY
    FCC ID 5171 - Town of Ossining Police Department, NY
    FCC ID 8291 - Village of Elmsford Police Department, NY
    FCC ID 8292 - Village of Rye Brook Police Department, NY

    Impact of the issue:

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line.

Emergency Services - PSAP Incident Notification
  • Identified
    Identified

    Circuit provider has reported no change in status. Calls destined for Shore Area Communications Center - Bradley Beach Borough - NJ are being answered by Monmouth County Communications - Tinton Falls Borough, NJ.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in four hours or when more information becomes available. 

  • Update
    Update

    Calls destined for Shore Area Communications Center - Bradley Beach Borough - NJ are being answered by Monmouth County Communications - Tinton Falls Borough, NJ.  
    Next update will be provided in 12 hours or when more information becomes available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    • FCC ID 4789 - Shore Area Communications Center, NJ

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.

     

    We’ll continue providing updates regularly and as soon as they become available.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    • FCC ID 3210 - Baltimore City 911, MD
    • FCC ID 3208 - Anne Arundel County Police Department, MD
    • FCC ID 3215 - Carroll County Emergency Communications Center, MD
    • FCC ID 3226 - Howard County Division of Communications, MD

     

    Impact of the issue: 

    9-1-1 callers' ability to hear call-takers (one-way audio)

     

    We’ll continue providing updates regularly and as soon as they become available.

Scheduled Maintenance – Wiki Portal
  • Completed
    2025-10-05 at 7:15:00
    Completed
    2025-10-05 at 7:15:00
    Maintenance has completed successfully
  • In progress
    2025-10-05 at 6:15:01
    In progress
    2025-10-05 at 6:15:01
    Maintenance is now in progress
  • Planned
    2025-10-05 at 6:15:00
    Planned
    2025-10-05 at 6:15:00

    We’ll be carrying out maintenance on the Wiki Portal.

    The portal may be briefly unavailable, but the downtime is expected to last only a couple of minutes.

    Thank you for bearing with us while we make these improvements.

    ---------

    Nous réaliserons une maintenance sur le portail Wiki.

    L’accès au portail pourra être temporairement interrompu, mais cela ne devrait durer que quelques minutes.

    Merci de votre patience pendant que nous améliorons nos services.

Sep 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 692 - Del Norte County Sheriffs Department, CA

    FCC ID 534 - Arcata Police Department, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
    FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
    FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
    FCC ID 715 - Eureka Police Department, CA Not Impacted
    FCC ID 726 - Fortuna Police Department, CA Not Impacted
    FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

     

    Impact of the issue: 

    No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been implemented where noted below. Impact has been mitigated. There is currently no impact to services. Our emergency service provider continue to work towards final restoration of services. Calls destined for Del Norte County Sheriffs Department - CA are being answered by Humboldt County Sheriffs Department - CA.  
    Next update will be provided in two hours or when more information becomes available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 692 - Del Norte County Sheriffs Department, CA

    FCC ID 534 - Arcata Police Department, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
    FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
    FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
    FCC ID 715 - Eureka Police Department, CA Not Impacted
    FCC ID 726 - Fortuna Police Department, CA Not Impacted
    FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour. 

     

    We’ll continue providing updates regularly and as soon as they become available. 

Recordings and Transcriptions unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an incident affecting calls, voicemail and conference recordings and transcriptions.

    Our apologies for any inconvenience you may experience as a result of this incident

Call Detail Records
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently having an issue updating the Call Detail Records of some POPs, we are investigating. This is not affecting any other of our services.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 3756 - Branson Police Department, MO
    FCC ID 3781 - Christian County 9-1-1, MO
    FCC ID 3789 - Crawford County E9-1-1 Communications, MO
    FCC ID 3792 - Dade County 9-1-1 Center, MO
    FCC ID 3793 - Dallas County 9-1-1, MO
    FCC ID 3942 - Stone County Emergency Services, MO
    FCC ID 3947 - Taney County Sheriff, MO

    Non-Impacted PSAPs:
    FCC ID 3747 - Barry County 9-1-1, MO
    FCC ID 3787 - Boone County Joint Communications, MO
    FCC ID 8705 - Dent County Sheriff's Office, MO
    FCC ID 3849 - Lincoln County 9-1-1 Communications Center, MO
    FCC ID 3799 - Douglas County Sheriff's Office, MO
    FCC ID 8307 - El Dorado Springs Police Department, MO
    FCC ID 3824 - Howell County 9-1-1, MO
    FCC ID 3831 - Jefferson City Police Department, MO
    FCC ID 3841 - Laclede County Communications Center, MO
    FCC ID 3870 - Monroe County 9-1-1, MO
    FCC ID 8409 - Ozark County Sheriff's Department, MO
    FCC ID 3903 - Pulaski County 9-1-1 Communications, MO
    FCC ID 3915 - Rolla Police Department, MO
    FCC ID 3925 - Shelby County E9-1-1, MO
    FCC ID 3965 - Texas County Emergency Services, MO
    FCC ID 3954 - Warren County 9-1-1, MO
    FCC ID 3960 - Webster County 9-1-1 Emergency Services, MO
    FCC ID 8526 - Wright County Emergency Communication Center, MO

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available.

Scheduled Maintenance – Fax 2 Server
  • Completed
    2025-09-26 at 18:54:56
    Completed
    2025-09-26 at 18:54:56
    Maintenance has completed successfully.
  • In progress
    2025-09-22 at 21:00:01
    In progress
    2025-09-22 at 21:00:01
    Maintenance is now in progress
  • Planned
    2025-09-22 at 21:00:00
    Planned
    2025-09-22 at 21:00:00

    On Monday, September 22nd, one of our infrastructure providers will perform maintenance to consolidate and optimize the data center where our Fax servers are hosted.

    As part of this work, our Fax 2 server will be powered down and relocated. Following the relocation, additional adjustments will be made to prepare for the relocation of the remaining Fax servers scheduled for September 30th.

    Maintenance Window:

    * Start: Monday, September 22nd at 5:00 PM EDT

    * Finish: Friday, September 26th at 5:00 PM EDT

    During this period, traffic for Fax 2 will be re-routed to backup systems in order to minimize any service disruption.

    We apologize for any inconvenience this may cause and appreciate your understanding as we continue working to enhance the reliability and performance of our services.

    Thank you.

Aug 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below. 

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 3884 - Oregon County Sheriffs Department, MO

    Impact of the issue:

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.

NY-5 POP
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our New York 5 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 67 - Kotzebue Police Department/Regional Jail, AK

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Montreal-3 Server
  • Completed
    2025-08-28 at 11:34:23
    Completed
    2025-08-28 at 11:34:23
    Maintenance has completed successfully.
  • In progress
    2025-08-28 at 2:00:01
    In progress
    2025-08-28 at 2:00:01
    Maintenance is now in progress
  • Planned
    2025-08-28 at 2:00:00
    Planned
    2025-08-28 at 2:00:00

    Our Montreal-3 server will undergo maintenance during a period of time estimated at 6 hours. This maintenance is scheduled to take place on Wednesday, August 27th from 22:00 to Thursday, August 28th 04:00 EDT.

    During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Montreal-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 6 heures. Cette maintenance est prévue le mercredi 27 août de 22h00 au jeudi 28 août 04h00 EDT.

    Le serveur sera indisponible. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Scheduled Maintenance for Montreal-3 Server
  • Completed
    2025-08-22 at 14:31:30
    Completed
    2025-08-22 at 14:31:30
    Maintenance has completed successfully.
  • In progress
    2025-08-22 at 4:00:01
    In progress
    2025-08-22 at 4:00:01
    Maintenance is now in progress
  • Planned
    2025-08-22 at 4:00:00
    Planned
    2025-08-22 at 4:00:00

    Our Montreal-3 server will undergo maintenance during a period of time estimated at 8 hours. This maintenance is scheduled to take place on Thursday, August 21st from 22:00 to Friday, August 22nd 06:00 EDT.

    During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Montreal-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 8 heures. Cette maintenance est prévue le jeudi 21 août de 22h00 au vendredi 22 août 06h00 EDT.

    Le serveur sera indisponible. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension

Aug 2025 to Oct 2025

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