VoIPms - Notice history

System Under Maintenance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational
Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Degraded performance

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Under maintenance

Call Encryption - Operational

Call Transcription - Under maintenance

CallerID Name - Operational

Emergency Services (e911) - Degraded performance

Voicemail Transcription - Operational

Under maintenance

Inbound Messaging - Under maintenance

Outbound Messaging - Under maintenance

Messaging Center - Under maintenance

Short Message Peer-to-Peer (SMPP) - Under maintenance

Under maintenance

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Under maintenance

Conference Transcription - Under maintenance

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

View current status

Jul 2026

Customer Portal Accessibility
ResolvedMajor outage2 hours 10 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are investigating an issue with the Customer Portal accessibility. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

JUL23
Scheduled Maintenance Toronto and CA POPs
CompletedMaintenance2 hours
  • Completed
    2026-07-23 at 6:30:00UTC
    Completed
    2026-07-23 at 6:30:00UTC
    Maintenance has completed successfully
  • In progress
    2026-07-23 at 4:30:01UTC
    In progress
    2026-07-23 at 4:30:01UTC
    Maintenance is now in progress
  • Planned
    2026-07-22 at 22:42:08UTC
    Planned
    2026-07-22 at 22:42:08UTC
    Scheduled Maintenance Notification

Please be advised that our voice service, Toronto1, Toronto5, Toronto6, Toronto 7, Toronto8, Toronto9 and CA POPs will undergo scheduled maintenance on Thursday, July 23th, from 00:00 to 02:00 EDT. The maintenance window is expected to last approximately 2 hours, however each server maintenance is expected to last less than 5 minutes each.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que notre service vocal (Toronto1, Toronto5, Toronto6, Toronto7, Toronto8, Toronto9 et points de présence CA) fera l’objet d’une maintenance planifiée le jeudi 23 juillet, de 00h00 à 02h00 HAE. La maintenance devrait durer environ 2 heures, mais chaque maintenance de serveur devrait prendre moins de 5 minutes.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.
JUL20
Scheduled Maintenance Houston and Denver POPs
CompletedMaintenance7 hours 23 minutes
  • Completed
    2026-07-20 at 15:08:26UTC
    Completed
    2026-07-20 at 15:08:26UTC
    Maintenance has completed successfully.
  • In progress
    2026-07-20 at 7:45:01UTC
    In progress
    2026-07-20 at 7:45:01UTC
    Maintenance is now in progress
  • Planned
    2026-07-16 at 16:51:02UTC
    Planned
    2026-07-16 at 16:51:02UTC
    Scheduled Maintenance Notification

Please be advised that Houston 1, Houston 2, Denver 1 and Denver 2 will undergo scheduled maintenance on Monday, July 20th, from 01:45 to 02:45 EDT. The maintenance window is expected to last approximately one hour (Actual interruption should be brief (~2–5 minutes)).

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que le serveur Houston 1, Houston 2, Denver 1 et Denver 2 fera l’objet d’une maintenance planifiée le lundi 20 juillet, de 1 h 45 à 2 h 45 HAE. La durée de l’intervention est estimée à environ une heure (l’interruption effective devrait être brève (~2 à 5 minutes)).

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.
JUL8
Scheduled Maintenance - Tampa-1
CompletedMaintenance1 hour
  • Completed
    2026-07-08 at 22:00:00UTC
    Completed
    2026-07-08 at 22:00:00UTC
    Maintenance has completed successfully
  • In progress
    2026-07-08 at 21:00:01UTC
    In progress
    2026-07-08 at 21:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-07-07 at 23:39:25UTC
    Planned
    2026-07-07 at 23:39:25UTC
    Scheduled Maintenance Notification

Please be advised that Tampa-01 will undergo scheduled maintenance on Wednesday, July 8th, from 17:00 to 18:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.
Montreal10 CDR issues
ResolvedMajor outage11 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident a reroute has been set in place.

Jun 2026

JUN15
Scheduled Maintenance - Houston-01
CompletedMaintenance40 minutes
  • Completed
    2026-06-15 at 16:40:23UTC
    Completed
    2026-06-15 at 16:40:23UTC
    Maintenance has completed successfully.
  • In progress
    2026-06-15 at 16:00:01UTC
    In progress
    2026-06-15 at 16:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-06-11 at 21:12:57UTC
    Planned
    2026-06-11 at 21:12:57UTC
    Scheduled Maintenance Notification

Please be advised that Houston-01 will undergo scheduled maintenance on Monday, June 15th, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que le serveur Houston-01 fera l’objet d’une maintenance planifiée le mercredi 15 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.
Tampa1 and Tampa2
ResolvedMajor outage1 hour 2 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    Our Tampa1 and Tampa 2 server are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Call Detail Records - San Jose 1 & 2
ResolvedPartial outage11 hours 15 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected.

    This issue does not affect the calls service or connectivity.

    Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

JUN3
Scheduled Maintenance - Denver-02
CompletedMaintenance52 minutes
  • Completed
    2026-06-03 at 16:52:08UTC
    Completed
    2026-06-03 at 16:52:08UTC
    Maintenance has completed successfully.
  • In progress
    2026-06-03 at 16:00:01UTC
    In progress
    2026-06-03 at 16:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-06-03 at 16:00:00UTC
    Planned
    2026-06-03 at 16:00:00UTC
    Scheduled Maintenance Notification

Please be advised that Denver-02 will undergo scheduled maintenance on Wednesday, June 2nd, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que le serveur Denver-02 fera l’objet d’une maintenance planifiée le mercredi 2 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.

May 2026

Call Detail Records - San Jose 1 & 2
ResolvedPartial outage1 hour 59 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected.

    This issue does not affect the calls service or connectivity.

    Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

MAY20
Scheduled Maintenance
CompletedMaintenance1 hour 54 minutes
  • Completed
    2026-05-21 at 0:24:06UTC
    Completed
    2026-05-21 at 0:24:06UTC
    Maintenance has completed successfully.
  • In progress
    2026-05-20 at 22:30:01UTC
    In progress
    2026-05-20 at 22:30:01UTC
    Maintenance is now in progress
  • Planned
    2026-05-20 at 22:30:00UTC
    Planned
    2026-05-20 at 22:30:00UTC

    Please be advised that our POPs Houston-1 and Houston-2 will undergo scheduled maintenance on Wednesday, May 20th, from 18:30 to 19:30 EDT. The maintenance window is expected to last approximately one hour.

    During this time, you may experience brief network interruptions or intermittent connectivity.

    We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

    Thank you.

Toronto 3 Server
ResolvedMajor outage59 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently aware of a network issue affecting the quality of the calls for Toronto 3 Server

    You may experience issues like dropped calls, choppy voices, silence, busy tone, high latency or intermittent connectivity with the server.

    Our team is already working on a solution.

    We’ll provide more updates as soon as they are available.


MAY11
Scheduled Maintenance Notice - ca.voip.ms
CompletedMaintenance1 hour
  • Completed
    2026-05-11 at 17:00:00UTC
    Completed
    2026-05-11 at 17:00:00UTC
    Maintenance has completed successfully
  • In progress
    2026-05-11 at 16:00:01UTC
    In progress
    2026-05-11 at 16:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-05-11 at 16:00:00UTC
    Planned
    2026-05-11 at 16:00:00UTC

    Please be advised that a scheduled update for the ca.voip.ms platform will take place on Monday, May 11 at 12:00 PM EST.

    The maintenance window is expected to last approximately one hour.

    While we will do our best to minimize any impact, you may experience brief service interruptions or intermittent call issues during this period.

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Thank you.

    Avis de maintenance planifiée

    Veuillez noter qu’une mise à jour planifiée de la plateforme ca.voip.ms aura lieu le lundi 11 mai à 12 h 00 (HNE).

    La fenêtre de maintenance devrait durer environ une heure.

    Bien que nous fassions tout notre possible pour minimiser tout impact, vous pourriez constater de brèves interruptions de service ou certains problèmes intermittents au niveau des appels durant cette période.

    Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

    Merci.

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