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Vancouver 1, BC

Montreal 08, QC

Please be advised that the Newyork-01 and Newyork-04 servers will undergo scheduled maintenance on Monday, January 24th, from 23:00 to 01:00 EDT. The maintenance is expected to last approximately two hours.

During this period, the servers will be unavailable for 90 to 120 minutes. However, all calls will be rerouted through a backup server to minimize disruptions.

We apologize for any inconvenience and appreciate your understanding.

Thank you.

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During this period, the servers will be unavailable for 90 to 120 minutes. However, all calls will be rerouted through a backup server to minimize disruptions.

We apologize for any inconvenience and appreciate your understanding.

Thank you.

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Veuillez noter qu'une maintenance programmée des serveurs Newyork-01 et Newyork-04 aura lieu le lundi 24 janvier, de 23h00 à 1h00 HAE . Cette maintenance devrait durer environ deux heures .

Durant cette période, les serveurs seront indisponibles pendant 90 à 120 minutes . Cependant, tous les appels seront redirigés vers un serveur de secours afin de minimiser les perturbations.

Nous nous excusons pour la gêne occasionnée et vous remercions de votre compréhension.

Merci.

Routing changes have been implemented to rectify outbound calls connectivity.

At this time, the outbound calls are connecting properly.

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Routing changes have been implemented to rectify outbound calls connectivity.

At this time, the outbound calls are connecting properly.

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Des changements de routage ont été mis en œuvre pour rectifier la connectivité des appels sortants.

À l'heure actuelle, les appels sortants se connectent correctement.

We are currently experiencing a connectivity issue affecting some incoming and outgoing calls in the Ontario and Quebec areas. Our team is actively working to resolve this issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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Nous rencontrons actuellement un problème de connectivité qui affecte certains appels entrants et sortants dans la région de l'Ontario/Quebec. Notre équipe travaille activement à résoudre ce problème le plus rapidement possible.

Nous nous excusons pour les inconvénients que cela peut causer et nous vous remercions de votre patience et de votre compréhension.

We continue working closely with our upstream carrier to learn more about this issue and restore inbound connectivity as soon as possible. We'll provide more updates as soon as they become available.

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We continue working closely with our upstream carrier to learn more about this issue and restore inbound connectivity as soon as possible. We'll provide more updates as soon as they become available.

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Nous continuons à travailler en étroite collaboration avec notre opérateur en amont pour en savoir plus sur ce problème et rétablir la connectivité entrante dès que possible. Nous fournirons d'autres mises à jour dès qu'elles seront disponibles.

Our carrier has provided an estimated time for resolution at 15:45 EDT.

We keep on following this issue closely with them.

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Notre transporteur a fourni une heure de résolution estimée à 15:45 EDT.

Nous continuons à suivre ce problème de près avec eux.

Our carrier confirmed the issue is also affecting the area of the province of Quebec.

We continue following closely.

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Notre transporteur a confirmé que le problème affectait également la région de la province de Québec.

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We continue pushing our carrier to obtain a resolution as soon as possible.

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Nous continuons à faire pression sur notre transporteur pour obtenir une solution dans les plus brefs délais.

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Please rest assured that we are actively monitoring the situation and are committed to keeping you informed every step of the way. We truly appreciate your patience and understanding as we work towards resolving this matter.

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Nous continuons à travailler en étroite collaboration avec notre transporteur afin de résoudre ce problème le plus rapidement possible. Nous comprenons que le délai estimé de résolution (ETR) indiqué précédemment est maintenant dépassé, et nous nous excusons sincèrement pour les désagréments que cela a pu causer.

Soyez assurés que nous suivons activement la situation et que nous nous engageons à vous tenir informés à chaque étape. Nous vous remercions de votre patience et de votre compréhension pendant que nous nous efforçons de résoudre ce problème.

We have received an update indicating that the Estimated Time of Resolution (ETR) is now 18:00 EDT. We are seeing parts of the network coming back online, and recovery efforts are progressing. We remain in close communication with the involved operators and will ensure a thorough Root Cause Analysis (RCA) is completed and shared with you as soon as it becomes available.

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Nous avons reçu une mise à jour indiquant que l'heure estimée de résolution (ETR) est maintenant 18:00 EDT. Nous constatons que certaines parties du réseau sont de nouveau en ligne et que les efforts de rétablissement progressent. Nous restons en contact étroit avec les opérateurs concernés et veillerons à ce qu'une analyse approfondie des causes profondes soit réalisée et partagée avec vous dès qu'elle sera disponible.

Our carrier confirmed the connectivity issues has been fully resolved and all services are functioning as expected at this time. We sincerely appreciate your patience and understanding while we worked to fix the issue.

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Notre opérateur a confirmé que les problèmes de connectivité ont été entièrement résolus et que tous les services fonctionnent comme prévu à l'heure actuelle. Nous vous remercions sincèrement de votre patience et de votre compréhension pendant que nous travaillions à résoudre le problème.

We have received an update indicating that the Estimated Time of Resolution (ETR) is now 20:00 EDT. Please rest assured that we are actively monitoring the situation and are committed to keeping you informed every step of the way.
We truly appreciate your patience and understanding as we work towards resolving this matter.

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Nous avons reçu une mise à jour indiquant que le délai de résolution estimé (DRE) est désormais de 20h00 HAE. Soyez assuré que nous surveillons activement la situation et que nous nous engageons à vous tenir informé à chaque étape du processus.
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