All systems operational

VoIP.ms Status Page (Beta)
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
VoIP.ms Platform
Operational
Main Website
Operational
Customer Portal
Operational
REST API
Operational
Call Detail Records
Operational
Payment Platform
Operational
Email Notifications
Operational
Numbers
Operational
Number Searching
Operational
Number Ordering
Operational
DID Portability
Operational
Voice
Operational
Inbound Calls
Operational
Outbound Calls
Operational
Call Recording
Operational
Call Encryption
Operational
Call Transcription
Operational
CallerID Name
Operational
Emergency Services (e911)
Operational
Voicemail Transcription
Operational
Messaging
Operational
Inbound Messaging
Operational
Outbound Messaging
Operational
Messaging Center
Operational
Short Message Peer-to-Peer (SMPP)
Operational
Call Conference
Operational
Call Conference Service
Operational
Conference Dashboard
Operational
Conference Recording
Operational
Conference Transcription
Operational
Virtual Fax
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Email to Fax
Operational
Virtual PRI
Operational
Inbound Virtual PRI
Operational
Burstable Virtual PRI
Operational
Reseller Interface
Operational
White-label Portal (v1.0)
Operational
White-label Portal (v2.0)
Operational
Hostname (HTTP/HTTPS)
Operational
Support
Operational
Online Chat
Operational
Phone Assistance
Operational
Ticket System
Operational

Notice history

Sep 2023

Aug 2023

Jul 2023

Seattle 01, 02 and 03 scheduled maintenance
  • Completed
    2023-07-27 at 5:24:33
    Completed
    2023-07-27 at 5:24:33

    The maintenance for our servers Seattle 01, 02 and 03 is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.
    --
    La maintenance de nos serveurs Seattle 01, 02 et 03 est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • In progress
    2023-07-27 at 3:00:01
    In progress
    2023-07-27 at 3:00:01

    Maintenance is now in progress

  • Planned
    2023-07-27 at 3:00:00
    Planned
    2023-07-27 at 3:00:00

    Our Seattle 01, 02 and 03 servers will undergo maintenance for a period of time estimated at 4 hours. This maintenance is scheduled to take place on Wednesday, July 26th starting at 23:00EST.

    During this maintenance window, the servers will not be available for 30 minutes to 4 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveurs Seattle 01, 02 et 03 feront l'objet d'une maintenance pendant une durée estimée à 4 heures. Cette maintenance est prévue le Mercredi 26 juin à partir de 23H HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 4 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

Main Website
  • Resolved
    Resolved

    We are pleased to announce that all services and features are now fully restored and functioning as intended. In the coming week, our dedicated team will thoroughly assess the timeline of events and deliver a comprehensive post-mortem analysis.
    If you happen to encounter any lingering issues, we kindly request that you reach out to our support staff without hesitation.

    We genuinely appreciate your patience and understanding throughout this event. Thank you for your continued support.

  • Monitoring
    Monitoring

    We are pleased to inform you that all services are now back up and operational. Our dedicated team is diligently working on finalizing details and ensuring the stability of all our services, while also guaranteeing that all features and options are fully functional. We will closely monitor the system and optimize any process to ensure everything runs smoothly.

    If you encounter any difficulties, please feel free to reach out to our support staff who are ready to assist you. Thank you for your patience and cooperation.

  • Identified
    Update

    With nearly all services fully restored, our team is diligently working to complete the remaining tasks and conduct thorough testing to ensure optimal functionality. We will provide regular updates on the progress and promptly notify you when all outstanding issues are resolved. If you have any questions or concerns in the meantime, please feel free to contact our customer support team.

    We appreciate your understanding and continued support.

  • Identified
    Update

    Our diligent team is actively engaged in the ongoing process of restoring all services to full functionality. While most of the services are now fully operational, we are committed to ensuring that all remaining functionalities of the system are thoroughly tested. Rest assured, we will keep you informed with regular updates on our progress.

  • Identified
    Update

    We are pleased to inform you that our provider’s recovery process is underway, and systems are gradually coming back online. Our dedicated team has been closely monitoring the situation and is now initiating the transition back to our regular operations from our emergency backup plan. However, please note that certain portal functionalities, including MMS, Recordings, Call Recordings, and Conference Recordings, may still experience limited functionality at this time.

    Rest assured, we are committed to keeping you updated on our progress as we work towards complete restoration. We sincerely appreciate your patience and understanding throughout this process.

    Thank you for your continued support.

  • Identified
    Update

    Our provider continues moving forward with the plan to bring the site back online and they are currently at 30% completion. At the moment they are cooling the facility after being able to bring electrical equipment online.

    We’ll continue following closely to provide prompt updates.

  • Identified
    Update

    We have received confirmation that the initial inspection this morning has been successfully completed and the process to power up the Data Center has begun. The estimated time for this process to complete is up to 5 hours, after which, the servers will start to come up online.

    We want to confirm that at the moment, all the call traffic is connecting properly since yesterday, and our website and customer portal are fully accessible as well. Some specific portal or email functionalities may not work as intended, however, our team continues working diligently to have the service back up at 100%.

    We’ll continue posting any relevant updates. Thank you for your patience.

  • Identified
    Update

    Following the 2:00 PM EDT meeting, the fire marshal has requested additional remediation actions around the fire system components before the energy can be re-enabled at the Data Center. The follow-up inspection from the fire marshal is at 9:00 AM EDT, Wednesday. The Evocative team is bringing on additional personnel and vendors to comply completely with the additional requests and ensure there are no more delays.

    In the meantime, our team continues working diligently on fully mitigating the impact on the customer portal and ensuring all services are working correctly.

    At the moment, calls traffic continues to connect properly through our backup solutions and customer portal access has been recovered, however, you may experience issues with some specific functionalities and changes not applying correctly.

    We’ll continue proving updates as they come.

  • Identified
    Update

    At this point we haven’t received a firm ETA from our data center yet, however, our team was able to roll out emergency backup measures and the VoIP.ms website and portal have been brought back up. You may notice some functionalities not working as they should while the team continues to roll out the backup plan to fully restore the website and portal.

    Calls continue to connect properly as traffic is currently rerouted to backup solutions.

    There is currently a 2PM EDT meeting scheduled, during which Evocative staff and local township officials will perform a walk-through of the site. Depending on their inspections and approvals, Evocative staff will then be able to access the site and initiate the sequence to bring all data center systems back online.

    We’ll continue to follow closely and provide more updates as they come.

    Thank you for your patience.

  • Identified
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Update

    There has been an isolated fire at the Evocative data center mid-day on 2023-07-10. The local fire department arrived on the scene and had to cut the entire power to the building and disable generators.

    As of 2023-07-11 10h00 AM EST, power remains off as per the local fire Marshal. A vendor has been on site since yesterday to proceed with an extensive cleaning in the UPS room as per local fire Marshall requirements. The vendor expects to have completed the cleaning by mid-day, when the fire Marshall can review and sign off on reenergizing the data center (which can take up to 5 hours).

    We apologize for any inconvenience caused by this incident and appreciate your understanding and patience.

  • Identified
    Update

    We have just received updates from our provider: They are still working on the issue with their respective vendor. We are still awaiting a firm ETA.

    Rest assured that our team keeps monitoring this and that we will provide further updates as soon as possible.

  • Identified
    Update

    Hello,

    Our provider has identified a power issue on the data center that hosts our main web servers. They reported that they are working on fixing this, however, there is no ETA.

    We apologize for the inconvenience.

  • Identified
    Identified

    We are investigating an issue with the Main Website. This issue does not affect calls.
    --
    Nous investiguons une problématique avec le site Web principal. Ce problème n'affecte pas les appels.

Jul 2023 to Sep 2023