VoIPms - Notice history

All systems operational

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational
Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

View current status

Oct 2026

Customer Portal
ResolvedPartial outage22 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

    Thank you for your patience and understanding while our team worked to address it.

    We will continue monitoring the Customer Portal to help ensure that the issue does not recur.

  • Identified
    UTC
    Identified

    Our team has identified the issue affecting the Customer Portal and is actively working on implementing a fix.

    We are closely monitoring the situation and will provide further updates as soon as more information becomes available.

    We appreciate your patience and understanding while we work to restore full functionality.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

Emergency Services - PSAP Incident Notification
ResolvedDegraded performance2 hours 15 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available.

Customer Portal
ResolvedPartial outage30 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.
    --
    Nous investiguons une problématique avec le portail client. Ce problème n'affecte pas les appels, SMS, fax ou toute autre fonctionnalité. Notre équipe travaille avec diligence pour résoudre cette situation dans les plus brefs délais. Nous nous excusons pour tout dérangement que cela pourrait causer.

[Identified] VoIPms - SMS/MMS service to SIP - Inbound/Outbound SMS via SIP
Resolved24 hours 44 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are scheduling emergency maintenance to apply an important update to our systems.

    We will post updates on this page as needed. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    We identified a problem with our SMS/MMS SIP service that could cause delayed or failed outbound messages and brief service disruption. We applied a fix and confirmed is working again.

    We are monitoring the service closely.

  • Investigating
    UTC
    Investigating

    We are aware of an issue affecting the SMS/MMS service via SIP (softphone applications) and SMPP. The messaging service is still available via email, web portal and API. Our engineering team is already working to fix this issue as soon as possible.

    We apologize for any inconvenience this may cause.

OCT2
Scheduled Maintenance: Toronto DIDs
CompletedMaintenance3 hours 35 minutes
  • Completed
    2026-10-02 at 15:35:06UTC
    Completed
    2026-10-02 at 15:35:06UTC

    Maintenance is now in completed.

  • Planned
    2026-10-02 at 0:06:55UTC
    Planned
    2026-10-02 at 0:06:55UTC

    Please be advised that a scheduled maintenance window for our Toronto DID infrastructure will take place on Friday, October 2 at 8:00 AM EDT, as part of an ongoing network improvement.

    No downtime is expected, and incoming calls to Toronto DIDs will continue to be delivered normally throughout the maintenance.

    We appreciate your understanding.
    Thank you.

Sep 2026

Emergency Services - PSAP Incident Notification
ResolvedDegraded performance3 hours 12 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Investigating
    UTC
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available.

Incoming and Outgoing Call Failures in Ontario/Quebec/Atlantic/Western Regions.
ResolvedMajor outage18 hours 13 minutes
  • Resolved
    UTC
    Resolved

    Our carrier has advised this situation is fully resolved. Please contact customer support if you continue to experience any issue.

  • Identified
    UTC
    Identified

    One of our major Canada carriers is currently reporting incoming and outgoing issues within the Ontario/Quebec/Atlantic/Western Regions.

    We are currently monitoring and will provide any relevant updates as they come.

SEP28
Scheduled Maintenance - SMS Service
CompletedMaintenance1 hour
  • Completed
    2026-09-28 at 21:00:00UTC
    Completed
    2026-09-28 at 21:00:00UTC
    Maintenance has completed successfully
  • In progress
    2026-09-28 at 20:00:01UTC
    In progress
    2026-09-28 at 20:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-09-25 at 19:54:06UTC
    Planned
    2026-09-25 at 19:54:06UTC

    Scheduled maintenance notice:

    Please be advised that a scheduled update for SMS/MMS service will take place on Monday, September 28 at 4:00 PM EDT.

    The maintenance window is expected to last approximately one hour.

    While we will do our best to minimize any impact, you may experience brief service interruptions or intermittent issues with SMS/MMS sending and receiving during this period. The actual service impact is expected to be limited to a short interval within the maintenance window.

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Thank you.



    Avis de maintenance planifiée

    Veuillez noter qu'une mise à jour planifiée du service SMS/MMS aura lieu le lundi 28 septembre à 16 h HAE.

    La fenêtre de maintenance devrait durer environ une heure.

    Bien que nous fassions tout notre possible pour minimiser tout impact, vous pourriez constater de brèves interruptions de service ou des problèmes intermittents liés à l'envoi et à la réception de SMS/MMS durant cette période. L'impact réel sur les services devrait être limité à une courte période à l'intérieur de la fenêtre de maintenance.

    Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

    Merci.

Ontario and Quebec Regions - Incoming Calls and Outgoing Calls Issues
ResolvedMajor outage3 hours 55 minutes
  • Resolved
    UTC
    Resolved

    At this time, we can confirm all issues have been resolved. Incoming and outgoing calls are operating normally. Please contact support if you continue to experience any issue with your calls.

  • Update
    UTC
    Update

    Our carrier is reporting that service for both inbound and outbound calls has been restored. You should observe calls connecting now.

    We are monitoring closely.

  • Identified
    UTC
    Identified

    We have made a change to route outgoing calls to a backup provider to improve connectivity. We continue to work on this issue.

  • Update
    UTC
    Update

    Our carrier is now reporting the issue is also affecting outgoing calls for the regions of Ontario and Quebec. We are following this issue closely and will provide updates as soon as they become available.

  • Investigating
    UTC
    Investigating

    We are aware of an issue affecting numbers from the Ontario area from receiving incoming calls.

    We are already in contact with our carrier to get more details and resolve this issue as soon as possible.

    We apologize for any inconvenience this may cause.

Emergency Services - PSAP Incident Notification
ResolvedDegraded performance7 hours 49 minutes
  • Resolved
    UTC
    Resolved

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    "FCC ID 5066 - Dobbs Ferry Village Police Department, NY
    FCC ID 5068 - Dutchess County Department of Emergency Response, NY
    FCC ID 5144 - New York State Police-Hawthorne, NY
    FCC ID 8127 - Orange County Division of Emergency Communications, NY
    FCC ID 5183 - Putnam County 911, NY
    FCC ID 5187 - Rockland County Sheriffs Communications, NY
    FCC ID 5129 - Sullivan County 9-1-1 Center, NY
    FCC ID 5220 - Ulster County Emergency Communications, NY"

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available. 

Aug 2026

AUG27
Emergency Maintenance - API
CompletedMaintenance53 minutes
  • Completed
    2026-08-27 at 16:53:54UTC
    Completed
    2026-08-27 at 16:53:54UTC
    Maintenance has completed successfully.
  • In progress
    2026-08-27 at 16:00:01UTC
    In progress
    2026-08-27 at 16:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-08-27 at 15:00:00UTC
    Planned
    2026-08-27 at 15:00:00UTC

    Our API will undergo emergency maintenance during a period of time estimated of 1 hour. This emergency maintenance is scheduled to take place on Thursday, August 27th from 12:00 to 13:00 EST.

    During this maintenance window there may be brief periods of unavailability for some website actions and SMS/MMS. Our apologies for any inconvenience you may experience as a result

    ===

    Nos API subiront une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance d'urgence est prévue le jeudi, 27 août 12:00 au 13:00 HNE.

    Durant cette maintenance, certaines fonctionnalités du site web et l'envoi de SMS/MMS pourraient être brièvement indisponibles. Nous vous prions de nous excuser pour la gêne occasionnée.

AUG24
Scheduled Maintenance
CompletedMaintenance1 hour
  • Completed
    2026-08-24 at 22:00:00UTC
    Completed
    2026-08-24 at 22:00:00UTC
    Maintenance has completed successfully
  • In progress
    2026-08-24 at 21:00:01UTC
    In progress
    2026-08-24 at 21:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-08-21 at 20:57:12UTC
    Planned
    2026-08-21 at 20:57:12UTC

    We will be performing emergency maintenance on selected POPs on Monday, August 24th from 17:00 to 18:00 EST.

    Expected impact: brief service interruption / possible disconnections

    Estimated downtime: 10–15 minutes

    Our apologies for any inconvenience you may experience as a result

    If you experience issues after the maintenance window, please contact Support.

Incoming Calls for Sudbury, ON Numbers
ResolvedDegraded performance100 hours 51 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Our carrier is still working in resolving this issue with the involved network providers.
    At this time, there is no ETA for resolution, however, we'll continue monitoring the situation closely to provide updates as they come.

  • Identified
    UTC
    Identified

    We are aware of an issue preventing incoming calls from Bell Canada and Roger's network from connecting with some Sudbury region numbers. We are working with our carrier to follow the issue and provide updates as soon as possible.

    We apologize for any inconvenience this may cause.

AUG20
Emergency Maintenance
CompletedMaintenance53 minutes
  • Completed
    2026-08-20 at 21:53:39UTC
    Completed
    2026-08-20 at 21:53:39UTC
    Maintenance has completed successfully.
  • In progress
    2026-08-20 at 21:00:01UTC
    In progress
    2026-08-20 at 21:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-08-20 at 16:42:50UTC
    Planned
    2026-08-20 at 16:42:50UTC

    We will be performing emergency maintenance on selected POPs on Thursday, August 20th from 17:00 to 18:00 EST.

    Expected impact: brief service interruption / possible disconnections

    Estimated downtime: 10–15 minutes

    Our apologies for any inconvenience you may experience as a result

    If you experience issues after the maintenance window, please contact Support.

SYDNEY-1 CDR
ResolvedPartial outage63 hours 33 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our SYDNEY-1 CDR causing it to have a delay in the response time and to reflect new calls.

    Our team is working to repair this as soon as possible.

    We apologize for any inconvenience this may cause.

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Aug 2026 to Oct 2026

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