VoIPms - Notice history

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VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational
Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Mar 2026

Scheduled Network maintenance
Scheduled for 2026-03-23 at 22:00:00 – 2026-03-24 at 0:00:00 about 2 hours
  • Planned
    2026-03-23 at 22:00:00
    Planned
    2026-03-23 at 22:00:00

    Please be advised that the following servers will undergo emergency network maintenance.

    The maintenance window is scheduled for next Monday, from 18:00 to 20:00 EST.

    During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur.

    If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly.

    Affected servers:

    Amsterdam-1

    New York-2

    New York-3

    Toronto-01

    Toronto-05

    Toronto-06

    Toronto-07

    Toronto-08

    Toronto-09

    Vancouver-1

    Vancouver-3

    Los Angeles-3

    Los Angeles-4

    San Jose-1

    San Jose-2

    We appreciate your understanding while this work is performed.

    ---

    Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau d’urgence.

    La fenêtre de maintenance est prévue le lundi prochain, de 18 h 00 à 20 h 00 (EST).

    Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire.

    Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence.

    Serveurs concernés :

    Amsterdam-1

    New York-2

    New York-3

    Toronto-01

    Toronto-05

    Toronto-06

    Toronto-07

    Toronto-08

    Toronto-09

    Vancouver-1

    Vancouver-3

    Los Angeles-3

    Los Angeles-4

    San Jose-1

    San Jose-2

    Nous vous remercions de votre compréhension pendant la réalisation de ces travaux.

Emergency Network Maintenance Notification
  • Completed
    2026-03-19 at 1:00:00
    Completed
    2026-03-19 at 1:00:00
    Maintenance has completed successfully
  • In progress
    2026-03-19 at 0:00:01
    In progress
    2026-03-19 at 0:00:01
    Maintenance is now in progress
  • Planned
    2026-03-19 at 0:00:00
    Planned
    2026-03-19 at 0:00:00

    Please be advised that the following servers will undergo emergency network maintenance.

    The maintenance window is scheduled for Wednesday, March 18th, from 20:00 to 21:00 EST.

    During this time, there may be a brief service interruption lasting a few minutes while network settings are updated. Although the expected impact is minimal, a short downtime may occur.

    If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly.

    Affected servers:

    Seattle-3

    Chicago-4

    Denver-2

    Atlanta-2

    Montreal-5

    Montreal-10

    New York-3

    Toronto-4

    Vancouver-3

    Houston-2

    We appreciate your understanding while this work is performed.

    ---

    Veuillez noter que les serveurs suivants feront l’objet d’une maintenance réseau d’urgence.

    La fenêtre de maintenance est prévue le mercredi 18 mars, de 20 h 00 à 21 h 00 (EST).

    Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire.

    Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence.

    Serveurs concernés :

    Seattle-3

    Chicago-4

    Denver-2

    Atlanta-2

    Montreal-5

    Montreal-10

    New York-3

    Toronto-4

    Vancouver-3

    Houston-2

    Nous vous remercions de votre compréhension pendant la réalisation de ces travaux.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Geographic Area and/or PSAPs Potentially Affected: 

    Potentially Affected Impacted PSAPs:

    FCC ID 5304 - Columbus Police Department, OH

    FCC ID 5330 - Fairfield County Sheriffs Office, OH

    FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH

    FCC ID 5340 - Gahanna Division of Police, OH

    FCC ID 5353 - Grove City Police Department, OH

    FCC ID 5442 - New Albany Communications Center, OH

    FCC ID 5322 - Northwest Regional Emergency Communications Center, OH

    FCC ID 5484 - Pickerington Police Department, OH

    FCC ID 5556 - Westerville Communications Center, OH

    Non-Impacted PSAPs:

    FCC ID 5261 - Belmont County Communications Center, OH

    FCC ID 5262 - Belpre Police Department, OH

    FCC ID 5264 - Bexley Police Department, OH

    FCC ID 8843 - Columbus Regional Airport Authority, OH

    FCC ID 5307 - Coshocton County Sheriffs Office, OH

    FCC ID 5334 - Fayette County Sheriffs Office, OH

    FCC ID 5342 - Gallia County E9-1-1, OH

    FCC ID 5348 - Grandview Heights Police Department, OH

    FCC ID 5380 - Jefferson County 9-1-1, OH

    FCC ID 5391 - Lancaster Police Department, OH

    FCC ID 5392 - Lawrence County 9-1-1, OH

    FCC ID 5404 - Madison County Sheriff, OH

    FCC ID 5431 - Monroe County Sheriff Department, OH

    FCC ID 5440 - Muskingum County Sheriff, OH

    FCC ID 5464 - Ohio State University Police, OH

    FCC ID 5443 - Perry County 911 Center, OH

    FCC ID 5490 - Reynoldsburg Police Department, OH

    FCC ID 5545 - Washington County Sheriffs Office, OH

    FCC ID 5559 - Whitehall Police Department, OH

    FCC ID 5575 - Zanesville Police, OH

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. Our emergency service provider has been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been identified and implementation is in progress. Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available.  

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5261 - Belmont County Communications Center, OH
    FCC ID 5262 - Belpre Police Department, OH
    FCC ID 5264 - Bexley Police Department, OH
    FCC ID 5304 - Columbus Police Department, OH
    FCC ID 8843 - Columbus Regional Airport Authority, OH
    FCC ID 5307 - Coshocton County Sheriffs Office, OH
    FCC ID 5330 - Fairfield County Sheriffs Office, OH
    FCC ID 5334 - Fayette County Sheriffs Office, OH
    FCC ID 5336 - Franklin County Sheriffs Office Communications Center, OH
    FCC ID 5340 - Gahanna Division of Police, OH
    FCC ID 5342 - Gallia County E9-1-1, OH
    FCC ID 5348 - Grandview Heights Police Department, OH
    FCC ID 5353 - Grove City Police Department, OH
    FCC ID 5380 - Jefferson County 9-1-1, OH
    FCC ID 5391 - Lancaster Police Department, OH
    FCC ID 5392 - Lawrence County 9-1-1, OH
    FCC ID 5404 - Madison County Sheriff, OH
    FCC ID 5431 - Monroe County Sheriff Department, OH
    FCC ID 5440 - Muskingum County Sheriff, OH
    FCC ID 5442 - New Albany Communications Center, OH
    FCC ID 5322 - Northwest Regional Emergency Communications Center, OH
    FCC ID 5464 - Ohio State University Police, OH
    FCC ID 5443 - Perry County 911 Center, OH
    FCC ID 5484 - Pickerington Police Department, OH
    FCC ID 5490 - Reynoldsburg Police Department, OH
    FCC ID 5545 - Washington County Sheriffs Office, OH
    FCC ID 5556 - Westerville Communications Center, OH
    FCC ID 5559 - Whitehall Police Department, OH
    FCC ID 5575 - Zanesville Police, OH

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  

     

    We’ll continue providing updates regularly and as soon as they become available. 

Scheduled Maintenance Notice – Outgoing Calls Routing (CAN)
  • Completed
    2026-03-09 at 5:00:00
    Completed
    2026-03-09 at 5:00:00
    Maintenance has completed successfully
  • In progress
    2026-03-09 at 4:00:01
    In progress
    2026-03-09 at 4:00:01
    Maintenance is now in progress
  • Planned
    2026-03-09 at 4:00:00
    Planned
    2026-03-09 at 4:00:00

    One of our datacenter providers will be performing network equipment maintenance during the above time window. While no service impact is expected, there is a possibility of temporary effects on outgoing calls to Canada during this period.

    Our team will closely monitor traffic and work with the provider to address any anomalies should they arise.

    We appreciate your understanding and remain committed to ensuring a smooth experience.

Feb 2026

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 915 - San Bernardino County Sheriff - Victorville, CA 

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour. 

     

    We’ll continue providing updates regularly and as soon as they become available. 

San Jose-2 recordings
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an incident affecting call recordings, conference recordings and transcriptions on POP San Jose-2.

    Our apologies for any inconvenience you may experience as a result of this incident

Jan 2026

NY-4 POP
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our New York 4 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Standard Maintenance - Outbound calls to Canada
  • Completed
    2026-01-29 at 9:00:00
    Completed
    2026-01-29 at 9:00:00
    Maintenance has completed successfully
  • In progress
    2026-01-29 at 8:00:01
    In progress
    2026-01-29 at 8:00:01
    Maintenance is now in progress
  • Planned
    2026-01-29 at 8:00:00
    Planned
    2026-01-29 at 8:00:00

    On Thursday, January 29th, 2026, one of our providers will be performing maintenance, affecting one of our Canadian routes.

    During the maintenance window, sporadic service disruptions may occur as nodes within the cluster are undergoing software upgrades.

    Unless otherwise indicated, the maintenance window is scheduled from 3:00 a.m. to 4:00 a.m. (EDT).

    Le jeudi 29 janvier 2026, l’un de nos fournisseurs effectuera une maintenance affectant l’une de nos routes canadiennes.

    Durant la fenêtre de maintenance, des interruptions de service sporadiques pourraient survenir, alors que des nœuds du cluster feront l’objet de mises à jour logicielles.

    Sauf indication contraire, la fenêtre de maintenance est prévue de 3 h 00 à 4 h 00 (HE).

Network maintenance - Montreal
  • Completed
    2026-01-29 at 5:00:00
    Completed
    2026-01-29 at 5:00:00
    Maintenance has completed successfully
  • In progress
    2026-01-29 at 1:00:01
    In progress
    2026-01-29 at 1:00:01
    Maintenance is now in progress
  • Planned
    2026-01-29 at 1:00:00
    Planned
    2026-01-29 at 1:00:00

    On Wednesday, January 28th, 2026, one of our providers will perform maintenance on network equipment in the Montreal area.

    Unless otherwise indicated, the operation window is scheduled from 08:00 p.m. to 00:00 a.m. EDT.

    ​While a downtime of 10 minutes is expected, we have backup routes, so no big impact is expected

    ---

    Le mercredi 28 janvier 2026, l’un de nos fournisseurs effectuera une maintenance sur des équipements réseau dans la région de Montréal.

    Sauf indication contraire, la fenêtre d’intervention est prévue de 20 h 00 à 00 h 00 (HE).

    Une interruption d’environ 10 minutes est prévue. Toutefois, des routes de secours sont en place, ce qui limite l’impact attendu.

Emergency Maintenance - All POPs
  • In progress
    2026-01-27 at 1:00:01
    In progress
    2026-01-27 at 1:00:01
    Maintenance is now in progress
  • Update
    2026-01-27 at 1:00:01
    Update
    2026-01-27 at 1:00:01
    Maintenance is now in progress
  • Completed
    2026-01-27 at 1:00:00
    Completed
    2026-01-27 at 1:00:00
    Maintenance has completed successfully.
  • Planned
    2026-01-27 at 1:00:00
    Planned
    2026-01-27 at 1:00:00

    We will be performing emergency maintenance on all POPs on Monday, January 16th from 20:00 to 20:30 EST.

    Expected impact: brief voice service interruption / possible disconnections

    Estimated downtime: 5–10 minutes

    Our apologies for any inconvenience you may experience as a result
    If you experience issues after the maintenance window, please contact Support.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4019 - Humphreys County Sheriffs Department, MS 

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available.

Jan 2026 to Mar 2026

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