VoIPms - Ontario and Quebec Regions - Incoming Calls and Outgoing Calls Issues – Incident details

Experiencing partially degraded performance

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Ontario and Quebec Regions - Incoming Calls and Outgoing Calls Issues

ResolvedMajor outage3 hours 55 minutes

Affected

Voice

Major outage from 2:27 PM to 3:17 PM, Operational from 2:27 PM to 3:17 PM, Major outage from 3:17 PM to 6:22 PM

Inbound Calls

Major outage from 2:27 PM to 6:22 PM

Outbound Calls

Operational from 2:27 PM to 3:17 PM, Major outage from 3:17 PM to 6:22 PM

  • ResolvedUTC

    At this time, we can confirm all issues have been resolved. Incoming and outgoing calls are operating normally. Please contact support if you continue to experience any issue with your calls.

  • UpdateUTC

    Our carrier is reporting that service for both inbound and outbound calls has been restored. You should observe calls connecting now.

    We are monitoring closely.

  • IdentifiedUTC

    We have made a change to route outgoing calls to a backup provider to improve connectivity. We continue to work on this issue.

  • UpdateUTC

    Our carrier is now reporting the issue is also affecting outgoing calls for the regions of Ontario and Quebec. We are following this issue closely and will provide updates as soon as they become available.

  • InvestigatingUTC

    We are aware of an issue affecting numbers from the Ontario area from receiving incoming calls.

    We are already in contact with our carrier to get more details and resolve this issue as soon as possible.

    We apologize for any inconvenience this may cause.