All systems operational

VoIP.ms Status Page (Beta)
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
VoIP.ms Platform
Operational
Main Website
Operational
Customer Portal
Operational
REST API
Operational
Call Detail Records
Operational
Payment Platform
Operational
Email Notifications
Operational
Numbers
Operational
Number Searching
Operational
Number Ordering
Operational
DID Portability
Operational
Voice
Operational
Inbound Calls
Operational
Outbound Calls
Operational
Call Recording
Operational
Call Encryption
Operational
Call Transcription
Operational
CallerID Name
Operational
Emergency Services (e911)
Operational
Voicemail Transcription
Operational
Messaging
Operational
Inbound Messaging
Operational
Outbound Messaging
Operational
Messaging Center
Operational
Short Message Peer-to-Peer (SMPP)
Operational
Call Conference
Operational
Call Conference Service
Operational
Conference Dashboard
Operational
Conference Recording
Operational
Conference Transcription
Operational
Virtual Fax
Operational
Inbound Faxing
Operational
Outbound Faxing
Operational
Email to Fax
Operational
Virtual PRI
Operational
Inbound Virtual PRI
Operational
Burstable Virtual PRI
Operational
Reseller Interface
Operational
White-label Portal (v1.0)
Operational
White-label Portal (v2.0)
Operational
Hostname (HTTP/HTTPS)
Operational
Support
Operational
Online Chat
Operational
Phone Assistance
Operational
Ticket System
Operational
Point of Presence: United States
Operational
Point of Presence: Canada
Operational
Point of Presence: International
Operational

Notice history

Jun 2023

Server Maintenance
Scheduled for 2023-06-10 at 7:00:00 – 8:00:00 1 hour
  • Planned
    2023-06-10 at 7:00:00

    Our Atlanta-1 and Atlanta-3 POPs, will undergo maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Saturday, June 10th from 03:00 to 04:00 EDT.
    During this time there may be brief periods of variable latency and/or packet loss. Our apologies for any inconvenience you may experience as a result.

Vancouver 02 scheduled maintenance
Scheduled for 2023-06-09 at 1:00:00 – 3:00:00 2 hours
  • Planned
    2023-06-09 at 1:00:00

    Our Vancouver-02 server will undergo maintenance for a period of time estimated at 2 hours. This maintenance is scheduled to take place on Thursday, June 8th from 21:00 to 23:00 EST.

    During this maintenance window, the server will not be available for 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveur Vancouver-02 fera l'objet d'une maintenance pendant une durée estimée à 2 heures. Cette maintenance est prévue le jeudi 8 juin de 21h00 au 23h00 HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 2 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

Scheduled Maintenance
Scheduled for 2023-06-08 at 6:00:00 – 8:00:00 2 hours
  • Planned
    2023-06-08 at 6:00:00

    On Thursday, June 8th, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the areas of Vancouver and Calgary. The total operational window for the maintenance is scheduled from 2:00 am to 4:00 am EDT, however, the impact is expected to be for 30 minutes during which, incoming calls to DID numbers from previously mentioned areas may not complete properly.

    We apologize for any inconvenience you may experience as a result.

May 2023

Toronto 09 scheduled maintenance
  • Completed
    2023-05-31 at 3:24:53

    Maintenance has completed successfully.

  • Planned
    2023-05-31 at 2:00:00

    Our Toronto-09 server will undergo maintenance for a period of time estimated at 2 hours. This maintenance is scheduled to take place on Tuesday, May 30th from 22:00 to Wednesday, May 31st 00:00 EST.

    During this maintenance window, the server will not be available for 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveur Toronto-09 fera l'objet d'une maintenance pendant une durée estimée à 2 heures. Cette maintenance est prévue du mardi 30 mai de 22h00 au mercredi 31 mai 00h00 HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 2 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

Vancouver-2 Server
  • Resolved

    This incident has been resolved.

  • Identified

    The issue has been resolved.

  • Investigating

    We are experiencing issues with our Vancouver-2 Server. We are investigating this and, meanwhile, we have re-routed its traffic to a backup server.

    Thank you for understanding.

Toronto 08 Scheduled maintenance
  • Completed
    2023-05-30 at 3:09:32

    Maintenance has completed successfully

  • In progress
    2023-05-30 at 2:00:01

    Maintenance is now in progress

  • Planned
    2023-05-30 at 2:00:00

    Our Toronto-08 server will undergo maintenance for a period of time estimated at 2 hours. This maintenance is scheduled to take place on Monday, May 29th from 22:00 to Tuesday, May 31st 00:00 EST.

    During this maintenance window, the server will not be available for 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveur Toronto-08 fera l'objet d'une maintenance pendant une durée estimée à 2 heures. Cette maintenance est prévue du lundi 29 mai de 22h00 au mardi 30 mai 00h00 HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 2 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

San Jose Servers
  • Resolved

    This incident has been resolved.

  • Investigating

    We are experiencing issues with our San Jose-1 and San Jose-2 Servers. We are investigating this and, meanwhile, we have re-routed its traffic to other servers.

    Thank you for understanding.

Scheduled Servers Maintenance - Toronto
  • Completed
    2023-05-18 at 5:00:00

    Maintenance has completed successfully

  • In progress
    2023-05-18 at 2:00:01

    Maintenance is now in progress

  • Planned
    2023-05-18 at 2:00:00

    Our Toronto-6 and Toronto-7 servers will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled for Monday, May 15th from 22:00 to May 16 01:00 DST.

    During this maintenance window, the servers will not be available for 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===

    Nos serveures Toronto-6 et Toronto-7 subiront une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le lundi 15 mai de 22H00 à mardi 16 01H00 HAE.

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période pouvant aller de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Server unreachable - Tampa 1
  • Resolved

    The maintenance is properly finished now and the server is fully responsive.

    Thank you for your patience.

  • Identified

    The server Tampa1 entered an emergency maintenance state. During this time, the server's traffic will remain re-routed.

    Thank you for understanding.

  • Investigating

    Our Server Tampa1 is currently unreachable. We are investigating this and will provide an update as soon as possible.

Some Toronto POPs are unreachable
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

  • Resolved

    This incident has been resolved.

  • Investigating

    Our servers Toronto 06, Toronto 07, Toronto 08, and Toronto 09 are experiencing network issues. We have communicated with our providers to have this fixed, meanwhile, we have re-routed traffic from those POPs to others.

    We will provide updates as soon as possible.

Some Toronto POPs are unreachable.
  • Resolved

    This incident has been resolved.

  • Investigating

    POPs Toronto-6, 7, 8 and 9 are currently unreachable, traffic has been re-routed to a backup.

Some Toronto POPs are unreachable.
  • Resolved

    Our Providers applied a fix to this network connectivity issue, we have been monitoring it and it seems stable now.

    We are canceling the re-routing. All should be working as intended. If you experience any issues, please contact our support staff.

    Thank you.

  • Identified

    This network issue is happening again, affecting the same servers as before.

    We re-routed again their traffic to other servers to mitigate the affectation and will keep it that way until we can confirm their network is as stable as possible.

    We apologize for the inconvenience this may cause you.

  • Resolved

    This has been fixed now and the re-routing has been canceled, all should be working normally now.

    We apologize for the inconvenience.

  • Investigating

    Our servers Toronto 06, Toronto 07, Toronto 08, and Toronto 09 are experiencing network issues. We have communicated with our providers to have this fixed, meanwhile, we have re-routed traffic from those POPs to others.

    We will provide updates as soon as possible.

    Regards

Some Toronto servers experience issues
  • Resolved

    This issue was caused by a network error on our provider's side. This has been fixed now and the re-routing has been canceled, all should be working normally now.

    We apologize for the inconvenience.

  • Investigating

    Our servers Toronto 06, Toronto 07, Toronto 08, and Toronto 09 are currently unreachable. We have engaged communication with our providers to learn what he issue is, meanwhile, we have re-routed traffic from those POPs to other ones, please be patient.

    We will provide updates as soon as possible.

    Regards

Apr 2023

Toronto4 POP issues
  • Resolved

    We identified the issue with the server and we fixed it. While we do not expect this to occur again, please contact our Support staff if you experience any further issue.

    Thank you

  • Investigating

    We are experiencing issues with our Toronto 4 Server. We are investigating this and, meanwhile, we have re-routed its traffic to another server.

    Thank you for understanding.

Scheduled Maintenance
  • Completed
    2023-04-25 at 6:00:00

    Maintenance has completed successfully.

  • In progress
    2023-04-25 at 4:00:01

    Maintenance is now in progress

  • Planned
    2023-04-25 at 4:00:00

    On Tuesday, April 25th, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the Greater Area of Montreal. The total operational window for the maintenance is scheduled from 12:00 am to 2:00 am EDT, however, the impact is expected to be only for 10 minutes during which, incoming calls to DID numbers from different areas of Montreal may not complete properly.

    We apologize for any inconvenience you may experience as a result.

    ====

    Mardi 25 avril, l'un de nos principaux transporteurs canadiens effectuera des travaux de maintenance sur l'un de ses principaux commutateurs desservant la grande région de Montréal. La période prévue pour cette maintenance est de 12h à 2h du matin (HAE), mais ne devrait durer que 10 minutes. Pendant cette période, les appels entrants vers les numéros DID de différentes zones de Montréal pourraient ne pas aboutir correctement.

    Nous nous excusons pour tout inconvénient que cette situation pourrait vous occasionner.

Toronto 3 Server issues
  • Resolved

    Our team identified the issue on the server and fixed it, preventing it from happening again.

    Don't hesitate to get in touch with our support team if you experience any further issues with this POP.

    Thank you.

  • Investigating

    Our Toronto 3 Server is currently unreachable. We are investigating this and, meanwhile, we have re-routed its traffic to another server.

    Thank you for understanding.

Apr 2023 to Jun 2023