VoIPms - Notice history

Emergency Services (e911) experiencing degraded performance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Degraded performance

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Degraded performance

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Jul 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID# 2437 - Southwest Central 9-1-1 System, IL: 170310093

    Impact of the issue: 
    Initial    : An issue potentially impacting emergency services to the PSAPs listed above has been identified.

    Our emergency service provider Incident Team has gathered to investigate. Due to a change, only Dish Wireless callers are getting no audio when trying to call to this PSAP.

    Final: Due to a change, only Dish Wireless callers were getting no audio when trying to call to this PSAP. Service has been restored. Successful test calls have been completed. Incident closed.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    Impacted PSAPs:
    FCC ID 5068 - Dutchess County Department of Emergency Response, NY

    Non Impacted PSAPs:
    FCC ID 8492 - Poughkeepsie Police Department, NY
    FCC ID 5183 - Putnam County 911, NY
    FCC ID 5206 - Spring Valley Village Police Department, NY
    FCC ID 5167 - Orangetown Police Department, NY
    FCC ID 5187 - Rockland County Sheriffs Communications, NY
    FCC ID 8589 - Suffern Village Police Department, NY
    FCC ID 5220 - Ulster County Emergency Communications, NY
    FCC ID 5144 - New York State Police-Hawthorne, NY
    FCC ID 5123 - Mamaroneck Village Police Department, NY
    FCC ID 5066 - Dobbs Ferry Village Police Department, NY
    FCC ID 5113 - Larchmont Village Police Department, NY
    FCC ID 5105 - Irvington Village Police Department, NY
    FCC ID 5095 - Harrison Township Police Department, NY
    FCC ID 5096 - Hastings-On-Hudson Village Police Department, NY
    FCC ID 5131 - Mt Pleasant Township Police Department, NY
    FCC ID 5122 - Mamaroneck Township Police Department, NY
    FCC ID 5134 - New Castle Township Police Department, NY
    FCC ID 5038 - Town of Bedford Police Department, NY
    FCC ID 5042 - Briarcliff Manor Police Department, NY
    FCC ID 5043 - Bronxville Village Police Department, NY
    FCC ID 5090 - Greenburgh Township Police Department, NY
    FCC ID 5232 - Yonkers City Police Department, NY
    FCC ID 5034 - Ardsley Village Police Department, NY
    FCC ID 5155 - North Castle Township Police Department, NY
    FCC ID 5219 - Tuckahoe Village Police Department, NY
    FCC ID 5213 - Tarrytown Village Police Department, NY
    FCC ID 5190 - Rye City Police Department, NY
    FCC ID 5195 - Scarsdale Village Police Department, NY
    FCC ID 5174 - Peekskill City Police Department, NY
    FCC ID 5175 - Pelham Manor Village Police Department, NY
    FCC ID 5179 - Pleasantville Village Police Department, NY
    FCC ID 5180 - Port Chester Village Police Department, NY
    FCC ID 5171 - Ossining Village Police Department, NY
    FCC ID 5201 - Sleepy Hollow Police Department, NY
    FCC ID 5063 - Croton Police Department, NY
    FCC ID 5228 - Westchester County Police Department, NY
    FCC ID 5132 - Mt Vernon City Police Department, NY
    FCC ID 5233 - Yorktown Police Department, NY
    FCC ID 8468 - New Rochelle Police Department, NY
    FCC ID 8460 - White Plains Police Department, NY
    FCC ID 5171 - Town of Ossining Police Department, NY
    FCC ID 8291 - Village of Elmsford Police Department, NY
    FCC ID 8292 - Village of Rye Brook Police Department, NY 

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. Our emergency service provider peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 


    Affected Impacted PSAPs:

    FCC ID 5068 - Dutchess County Department of Emergency Response, NY, 9-digit ID# 360270001

    Non Impacted PSAPs:

    FCC ID 8492 - Poughkeepsie Police Department, NY, 9-digit ID# 360270003

    FCC ID 5183 - Putnam County 911, NY, 9-digit ID# 360790002

    FCC ID 5206 - Spring Valley Village Police Department, NY, 9-digit ID# 360870004

    FCC ID 5167 - Orangetown Police Department, NY, 9-digit ID# 360870008

    FCC ID 5187 - Rockland County Sheriffs Communications, NY, 9-digit ID# 360870010

    FCC ID 8589 - Suffern Village Police Department, NY, 9-digit ID# 360870011

    FCC ID 5220 - Ulster County Emergency Communications, NY, 9-digit ID# 361110001

    FCC ID 5144 - New York State Police-Hawthorne, NY, 9-digit ID# 361190001

    FCC ID 5123 - Mamaroneck Village Police Department, NY, 9-digit ID# 361190002

    FCC ID 5066 - Dobbs Ferry Village Police Department, NY, 9-digit ID# 361190003

    FCC ID 5113 - Larchmont Village Police Department, NY , 9-digit ID# 361190005

    FCC ID 5105 - Irvington Village Police Department, NY, 9-digit ID# 361190007

    FCC ID 5095 - Harrison Township Police Department, NY, 9-digit ID# 361190008

    FCC ID 5096 - Hastings-On-Hudson Village Police Department, NY, 9-digit ID# 361190009

    FCC ID 5131 - Mt Pleasant Township Police Department, NY, 9-digit ID# 361190010

    FCC ID 5122 - Mamaroneck Township Police Department, NY, 9-digit ID# 361190011

    FCC ID 5134 - New Castle Township Police Department, NY, 9-digit ID# 361190012

    FCC ID 5038 - Town of Bedford Police Department, NY, 9-digit ID# 361190013

    FCC ID 5042 - Briarcliff Manor Police Department, NY, 9-digit ID# 361190014

    FCC ID 5043 - Bronxville Village Police Department, NY, 9-digit ID# 361190015

    FCC ID 5090 - Greenburgh Township Police Department, NY, 9-digit ID# 361190016

    FCC ID 5232 - Yonkers City Police Department, NY, 9-digit ID# 361190017

    FCC ID 5034 - Ardsley Village Police Department, NY, 9-digit ID# 361190018

    FCC ID 5155 - North Castle Township Police Department, NY, 9-digit ID# 361190019

    FCC ID 5219 - Tuckahoe Village Police Department, NY, 9-digit ID# 361190020

    FCC ID 5213 - Tarrytown Village Police Department, NY, 9-digit ID# 361190021

    FCC ID 5190 - Rye City Police Department, NY, 9-digit ID# 361190022

    FCC ID 5195 - Scarsdale Village Police Department, NY, 9-digit ID# 361190023

    FCC ID 5174 - Peekskill City Police Department, NY, 9-digit ID# 361190024

    FCC ID 5175 - Pelham Manor Village Police Department, NY, 9-digit ID# 361190026

    FCC ID 5179 - Pleasantville Village Police Department, NY, 9-digit ID# 361190027

    FCC ID 5180 - Port Chester Village Police Department, NY, 9-digit ID# 361190028

    FCC ID 5171 - Ossining Village Police Department, NY, 9-digit ID# 361190029

    FCC ID 5201 - Sleepy Hollow Police Department, NY, 9-digit ID# 361190030

    FCC ID 5063 - Croton Police Department, NY, 9-digit ID# 361190031

    FCC ID 5228 - Westchester County Police Department, NY, 9-digit ID# 361190033

    FCC ID 5132 - Mt Vernon City Police Department, NY, 9-digit ID# 361190034

    FCC ID 5233 - Yorktown Police Department, NY, 9-digit ID# 361190036

    FCC ID 8468 - New Rochelle Police Department, NY, 9-digit ID# 361190037

    FCC ID 8460 - White Plains Police Department, NY, 9-digit ID# 361190038

    FCC ID 5171 - Town of Ossining Police Department, NY, 9-digit ID# 361190039

    FCC ID 8291 - Village of Elmsford Police Department, NY, 9-digit ID# 361190052

    FCC ID 8292 - Village of Rye Brook Police Department, NY, 9-digit ID# 361190053

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 3978 - Calhoun County 911-E, MS, 9-digit ID# 280130001

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. Their Circuit provider has reported no change in status. Alternate routing is not available for the remaining PSAP(s).

    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in 24 hours or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Update
    Update

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 3978 - Calhoun County 911-E, MS, 9-digit ID# 280130001

     

    Impact of the issue: 

    Our emergency service provider Incident Team continues to investigate. Our emergency service provider peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket with circuit provider has been escalated to the next level. Alternate routing is not available for the remaining PSAP(s).

    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in 24 hours or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 3978 - Calhoun County 911-E, MS, 9-digit ID# 280130001 

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5880 - Dauphin County Department of Public Safety, PA

    FCC ID 5903 - Lebanon County Emergency Management Agency, PA

    FCC ID 5909 - Mifflin County Office of Public Safety, PA

    FCC ID 5940 - York County 9-1-1, PA

    FCC ID 5848 - Adams County Department of Emergency Services, PA

    FCC ID 5879 - Cumberland County Department Of Public Safety, PA

    FCC ID 5890 - Franklin County Emergency Services, PA

    FCC ID 5898 - Juniata County Department of Emergency Services, PA

    FCC ID 5919 - Perry County Emergency Management Agency, PA

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, Unable to deliver ANI/pANI, which allows the PSAP to bid for location information for all call types, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 1555 - Lake County Sheriffs Office,FL

    FCC ID 1579 - Marion County Sheriffs Department,FL

    FCC ID 1600 - Ocala Police Department,FL

    FCC ID 1613 - Osceola County Sheriffs Office,FL

    FCC ID 1660 - St Cloud Police Department,FL

    FCC ID 1664 - Sumter County 9-1-1,FL

    FCC ID 1475 - Citrus County E9-1-1,FL

    FCC ID 1550 - Kissimmee Police Department,FL

    FCC ID 1566 - Leesburg Police Department, FL

    FCC ID 7918 - Groveland Police Department, FL

    FCC ID 1579 - Public Safety Communications, FL

    FCC ID 1505 - Eustis Police Department, FL

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. Our emergency service provider peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. Our emergency service provider Incident Team, is verifying if additional PSAPs are affected. A ticket has been opened with the circuit provider(s). Circuit provider has reported a higher-level outage. Alternate routing has been identified, and implementation is in progress. Mitigation efforts continue.  
    Incident Command will continue to request hourly updates from the circuit provider(s).

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Update
    Update

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 1475 - Citrus County E9-1-1,FL
    FCC ID 1550 - Kissimmee Police Department,FL
    FCC ID 1555 - Lake County Sheriffs Office,FL
    FCC ID 1579 - Marion County Sheriffs Department,FL
    FCC ID 1600 - Ocala Police Department,FL
    FCC ID 1613 - Osceola County Sheriffs Office,FL
    FCC ID 1660 - St Cloud Police Department,FL
    FCC ID 1664 - Sumter County 9-1-1,FL

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. Our emergency service provider peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. Our emergency service provider Incident Team, is verifying if additional PSAPs are affected. A ticket has been opened with the circuit provider(s). Circuit provider has reported a higher-level outage. Alternate routing has been identified, and implementation is in progress. Mitigation efforts continue.  
    Incident Command will continue to request hourly updates from the circuit provider(s).

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 1475 - Citrus County E9-1-1,FL
    FCC ID 1550 - Kissimmee Police Department,FL
    FCC ID 1555 - Lake County Sheriffs Office,FL
    FCC ID 1579 - Marion County Sheriffs Department,FL
    FCC ID 1600 - Ocala Police Department,FL
    FCC ID 1613 - Osceola County Sheriffs Office,FL
    FCC ID 1660 - St Cloud Police Department,FL
    FCC ID 1664 - Sumter County 9-1-1,FL

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Jun 2025

Outbound Calls Connectivity Issues
  • Resolved
    Resolved

    Our latest reports show all calls connecting properly at this point.

    This issue is now resolved.

    Please contact customer service if you continue to experience any issue.

  • Investigating
    Investigating

    We have received multiple reports of outbound calls experiencing intermittent connection issues.

    Our team is already investigating.

Emergency Maintenance Vancouver-3
  • Completed
    2025-06-20 at 3:10:26
    Completed
    2025-06-20 at 3:10:26
    Maintenance has completed successfully.
  • In progress
    2025-06-20 at 2:00:01
    In progress
    2025-06-20 at 2:00:01
    Maintenance is now in progress
  • Planned
    2025-06-20 at 2:00:00
    Planned
    2025-06-20 at 2:00:00

    Our Vancouver-3 server will undergo an emergency maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Thursday, June 19th from 22:00 to 23:00 EDT.

    During this maintenance window, the server will not be available for a period of 30 minutes to 1 hour and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Vancouver-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance est prévue le jeudi 19 juin, de 22h00 à 23h00 (heure EDT).

    Le serveur sera indisponible pendant 30 minutes à 1 heure. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Emergency Maintenance Vancouver-3
  • Completed
    2025-06-19 at 4:02:16
    Completed
    2025-06-19 at 4:02:16
    Maintenance has completed successfully.
  • In progress
    2025-06-19 at 3:00:01
    In progress
    2025-06-19 at 3:00:01
    Maintenance is now in progress
  • Planned
    2025-06-19 at 3:00:00
    Planned
    2025-06-19 at 3:00:00

    Our Vancouver-3 server will undergo an emergency maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Wednesday, June 18th from 23:00 to 00:00 EDT.

    During this maintenance window, the server will not be available for a period of 30 minutes to 1 hour and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Vancouver-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance est prévue le mercredi 18 juin, de 23h00 à 00h00 (heure EDT).

    Le serveur sera indisponible pendant 30 minutes à 1 heure. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.  


    Geographic Area and/or PSAPs Potentially Affected:

    FCC ID #2231- Galesburg-Knox County Emergency Telephone Systems Board, IL


    We’ll continue providing updates regularly and as soon as they become available.



Scheduled Maintenance - Call Transcription Service
  • Completed
    2025-06-18 at 22:00:00
    Completed
    2025-06-18 at 22:00:00
    Maintenance has completed successfully
  • In progress
    2025-06-18 at 13:00:01
    In progress
    2025-06-18 at 13:00:01
    Maintenance is now in progress
  • Planned
    2025-06-18 at 13:00:00
    Planned
    2025-06-18 at 13:00:00

    We will be performing scheduled maintenance to improve the performance and accuracy of our Call Transcription services.

    • What's happening?

    We're making important updates behind the scenes to support upcoming enhancements and new features.

    • When?

    The maintenance will begin on Wednesday, June 18, at 9 am EST and is expected to take up to 9 hours.

    • Impact on Services

    The Call Transcription feature will remain available during this time, though some recent records may experience a short delay before appearing in the system.

    We appreciate your patience and understanding as we work to bring you a better experience.

    Thank you

    =============

    Nous effectuerons une maintenance programmée afin d’améliorer la performance et la précision de notre service de Transcription d’appels.

    • Qu’est-ce qui va se passer ?


    Nous déployons des mises à jour importantes en arrière-plan pour préparer l’arrivée de nouvelles améliorations et fonctionnalités.

    • Quand?


    La maintenance commencera le mercredi 18 juin à 9h00 (heure de l’Est) et devrait durer jusqu’à 9 heures.

    • Impact sur les services


    La fonctionnalité de Transcription d’appels restera disponible pendant toute la durée de la maintenance. Toutefois, certains enregistrements récents pourraient apparaître avec un léger délai.

    Merci pour votre patience et votre compréhension pendant que nous travaillons à vous offrir une meilleure expérience.

    Merci.

May 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.  


    Geographic Area and/or PSAPs Potentially Affected:

    FCC ID 4026 - Jefferson County Sheriffs Department, MS


    We’ll continue providing updates regularly and as soon as they become available.




Upcoming Toll-Free Number Infrastructure Upgrade
  • Completed
    2025-05-30 at 15:00:00
    Completed
    2025-05-30 at 15:00:00
    Maintenance has completed successfully
  • In progress
    2025-05-27 at 15:00:01
    In progress
    2025-05-27 at 15:00:01
    Maintenance is now in progress
  • Planned
    2025-05-27 at 15:00:00
    Planned
    2025-05-27 at 15:00:00

    One of our service providers will be performing a phased infrastructure upgrade over the coming days. The scheduled maintenance windows are as follows:


    • Tuesday: 11:00 AM EDT
    • Wednesday to Friday: 10:00 AM EDT (each day)

    Each upgrade is expected to last approximately one hour and is not anticipated to impact our services.

    Please note that these upgrades will only affect toll-free numbers.

    If you experience any issues with toll-free services following these maintenance windows, kindly reach out to Technical Support for assistance.

Live Chat Assistance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our Chat and Tickets service provider is currently experiencing an issue affecting the Live Chat portion of our support platform. We are following this issue closely and we’ll update this tracker as soon the case is resolved.

    Please send your support inquiries to support@voip.ms in the meantime.




API unresponsive
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    Our API system is currently unreachable, we are already investigating this issue.

    Our apologies for any inconvenience you may experience as a result.

Recordings and Transcriptions unavailable
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating an incident affecting calls, voicemail and conference recordings and transcriptions.

    Our apologies for any inconvenience you may experience as a result of this incident.

May 2025 to Jul 2025

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