VoIPms - Notice history

System Under Maintenance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Major outage

Main Website - Operational

Customer Portal - Major outage

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Jan 2026

No notices reported this month

Dec 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below. 

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 1065 - Arapahoe County Sheriffs Office, CO

    FCC ID 1066 - Archuleta County Combined Dispatch, CO

    FCC ID 1070 - Pitkin County Regional Emergency Dispatch Center, CO

    FCC ID 1073 - Aurora Public Safety Communications, CO

    FCC ID 1076 - Baca County Sheriffs Office, CO

    FCC ID 1080 - Bent County Sheriffs Office, CO

    FCC ID 1083 - Black Hawk Police Department, CO

    FCC ID 1085 - Boulder County Communications Center, CO

    FCC ID 1086 - Boulder Police Communications Center, CO

    FCC ID 1088 - Broomfield Police Department, CO

    FCC ID 1093 - Fremont County Dispatch (Frecom), CO

    FCC ID 1094 - Castle Rock Police Department, CO

    FCC ID 1098 - Chaffee County Sheriffs Office, CO

    FCC ID 1103 - Colorado Springs Police Department, CO

    FCC ID 1104 - Colorado State Patrol-Alamosa, CO

    FCC ID 1105 - Craig Regional Communication Center, CO

    FCC ID 1108 - Colorado State University Police Department, CO

    FCC ID 1110 - Cortez Police Department Dispatch, CO

    FCC ID 1114 - Cripple Creek Police Department, CO

    FCC ID 1115 - Crowley County Dispatch, CO

    FCC ID 1121 - Delta County Sheriffs Office, CO

    FCC ID 1122 - Denver 911 Communications Center, CO

    FCC ID 1123 - University of Colorado Police Department, CO

    FCC ID 1127 - Douglas Regional 911, CO

    FCC ID 1129 - Durango-LaPlata Emergency Communications Center, CO

    FCC ID 1135 - El Paso County Sheriffs Office, CO

    FCC ID 1139 - Englewood Police Department, CO

    FCC ID 1141 - Estes Park Police Department, CO

    FCC ID 1145 - Federal Heights Police Department, CO

    FCC ID 1153 - Ft Carson Fire Department, CO

    FCC ID 1157 - Garfield County Emergency Communications Authority-GARCO, CO

    FCC ID 1160 - Gilpin County Sheriffs Office, CO

    FCC ID 1161 - Glendale Police Department, CO

    FCC ID 1164 - Grand County Sheriffs Office, CO

    FCC ID 1165 - Grand Junction Regional Communications Center, CO

    FCC ID 1168 - Greenwood Village Police Department, CO

    FCC ID 1169 - Gunnison Communications Center, CO

    FCC ID 1179 - Jackson County Communications Dispatch Center, CO

    FCC ID 1184 - Kit Carson County Dispatch Board, CO

    FCC ID 1187 - La Junta Police Department, CO

    FCC ID 1192 - Lake County Sheriffs Office, CO

    FCC ID 1196 - Larimer County Sheriffs Office, CO

    FCC ID 1202 - Lincoln County Sheriffs Office, CO

    FCC ID 1204 - Littleton Police Department, CO

    FCC ID 1207 - Longmont Emergency Communications, CO

    FCC ID 1209 - Loveland Police Department, CO

    FCC ID 1219 - Western Colorado Regional Dispatch Center, CO

    FCC ID 1222 - Morgan County Communications Center, CO

    FCC ID 1240 - Park County Communications Center, CO

    FCC ID 1242 - Parker Police Department, CO

    FCC ID 1244 - Phillips County Communication Center, CO

    FCC ID 1248 - Prowers County Communications, CO

    FCC ID 1250 - Pueblo County Sheriffs Office, CO

    FCC ID 1251 - Pueblo Police Department, CO

    FCC ID 1252 - Rangely Police Department, CO

    FCC ID 1255 - Rio Blanco County Sheriffs Office, CO

    FCC ID 1257 - Rocky Ford Communications Center, CO

    FCC ID 1258 - Routt County Communications Center, CO

    FCC ID 1262 - San Miguel County Sheriffs Office, CO

    FCC ID 1264 - Sedgwick County Communications Center, CO

    FCC ID 1270 - Southern Ute Tribal Police Department, CO

    FCC ID 1274 - Summit County Communications Center, CO

    FCC ID 1275 - Teller County Sheriffs Office, CO

    FCC ID 1281 - Vail Public Safety Communications Center-VPSCC, CO

    FCC ID 1283 - Huerfano Emergency Dispatch, CO

    FCC ID 1286 - Washington-Yuma Combined Communications, CO

    FCC ID 1287 - Weld County Regional Communications Center, CO

    FCC ID 1289 - Westminster Police and Fire Department, CO

    FCC ID 1293 - Woodland Park Police Department, CO

    FCC ID 7985 - Fort Collins 911 (AKA FC911), CO

    FCC ID 7986 - Sterling Emergency Communications Center, CO

    FCC ID 8226 - Thornton Emergency Communications Center, CO

    FCC ID 8519 - SANJCO, CO

    FCC ID 8566 - Jefferson County Communications Authority - Arvada - 102, CO

    FCC ID 8566 - Jefferson County Communications Authority - Arvada, CO

    FCC ID 8566 - Jefferson County Communications Authority - Clear Creek - 937, CO

    FCC ID 8566 - Jefferson County Communications Authority - Golden - 104, CO

    FCC ID 8566 - Jefferson County Communications Authority - Golden, CO

    FCC ID 8566 - Jefferson County Communications Authority - Lakewood - 105, CO

    FCC ID 8566 - Jefferson County Communications Authority - Lakewood, CO

    FCC ID 8566 - Jefferson County Communications Authority - Wheat Ridge - 107, CO

    FCC ID 8566 - Jefferson County Communications Authority - Wheat Ridge, CO

    FCC ID 8566 - Jefferson County Communications Authority, CO

    Impact of the issue:

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.

Emergency Services - PSAP Incident Notification - INC3584245
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 1735 - Conyers E9-1-1, GA

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    Impacted PSAPs:
    FCC ID 1710 - Brooks County 9-1-1, GA

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Customer Portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are investigating an issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.
    --
    Nous investiguons une problématique avec le portail client. Ce problème n'affecte pas les appels, SMS, fax ou toute autre fonctionnalité. Notre équipe travaille avec diligence pour résoudre cette situation dans les plus brefs délais. Nous nous excusons pour tout dérangement que cela pourrait causer.

Emergency Maintenance
  • Completed
    2025-12-18 at 0:00:00
    Completed
    2025-12-18 at 0:00:00
    Maintenance has completed successfully
  • In progress
    2025-12-17 at 23:00:01
    In progress
    2025-12-17 at 23:00:01
    Maintenance is now in progress
  • Planned
    2025-12-17 at 23:00:00
    Planned
    2025-12-17 at 23:00:00

    We will be performing emergency maintenance on selected POPs on Wednesday, December 17 from 6:00 PM to 7:00 PM EST.

    Expected impact: brief service interruption / possible disconnections

    Estimated downtime: 5–10 minutes

    Our apologies for any inconvenience you may experience as a result

    If you experience issues after the maintenance window, please contact Support.

Nov 2025

Schedule Upgrade of VoIP.ms Softphone
  • Completed
    2025-11-29 at 11:00:00
    Completed
    2025-11-29 at 11:00:00
    Maintenance has completed successfully
  • In progress
    2025-11-29 at 6:00:01
    In progress
    2025-11-29 at 6:00:01
    Maintenance is now in progress
  • Planned
    2025-11-29 at 6:00:00
    Planned
    2025-11-29 at 6:00:00

    On Saturday, November 29th, our Softphone PUSH component will be upgraded to provide our customers a more reliable service.

    Maintenance Window

    Start: Saturday, November 29th at 1:00 AM EST

    Finish: Saturday, November 29th at 6:00 AM EST

    During the upgrade window, there may be temporary disruptions to incoming call delivery. Outgoing calls are not expected to be affected.

    We apologize for any inconvenience this may cause and appreciate your understanding as we continue working to enhance the reliability and performance of our services.

London Server Connectivity
  • Update
    Update

    Our provider reports that the network at the facility is functional now.

    The server is working as expected. Should you experience any further issues, don't hesitate to get in touch with our support team.

    Thank you for your patience.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our London server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

Customer Portal
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The customer portal is accessible now, however, we continue to follow closely with Cloudflare for updates and to make sure the service remains stable.

  • Investigating
    Investigating

    We are investigating an issue with the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    • FCC ID 1579 - Public Safety Communications, FL

    • FCC ID 1600 - Ocala Police Department, FL

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5840 - Warm Springs Police Department, OR

    Update 2:  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in two hours or when more information becomes available. 

    Update 1: Our emergency service provider's peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available.

    Initial: An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider's Team has gathered to investigate.
    Next update in one hour.

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5840 - Warm Springs Police Department, OR

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available. 

Nov 2025 to Jan 2026

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