VoIPms - Notice history

All systems operational

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational
Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Aug 2026

New York -2 and New York - 3 Network issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Our New York -2 and New York-3 servers are currently unreachable for some internet network paths. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

Customer Portal
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are investigating an issue with the Customer Portal. This issue does not affect calls.

Emergency Maintenance - Wiki.voip.ms
  • Completed
    2026-08-07 at 6:53:16UTC
    Completed
    2026-08-07 at 6:53:16UTC
    Maintenance has completed successfully.
  • In progress
    2026-08-07 at 6:30:01UTC
    In progress
    2026-08-07 at 6:30:01UTC
    Maintenance is now in progress
  • Planned
    2026-08-07 at 0:00:06UTC
    Planned
    2026-08-07 at 0:00:06UTC

    Please be advised that the following services will undergo emergency maintenance.

    The maintenance window is scheduled from 2:30 AM EDT on August 7, 2026 to 3:30 AM EDT on August 7, 2026

    During this time, there may be a brief service interruption lasting a few minutes while the maintenance occurs. Although the expected impact is minimal, a short downtime may occur.

    If the interruption lasts longer than expected, we will provide an update and notify our customers accordingly.

    Affected services:

    wiki.voip.ms

    We appreciate your understanding while this work is performed.

    ---

    Veuillez noter que les services suivants feront l’objet d’une maintenance d’urgence.

    La fenêtre de maintenance est prévue du 7 août 2026 à 2 h 30 (HAE) au 7 août 2026 à 3 h 30 (HAE).

    Durant cette période, une brève interruption de service de quelques minutes pourrait survenir pendant la mise à jour des paramètres réseau. Bien que l’impact prévu soit minimal, une courte indisponibilité pourrait se produire.

    Si l’interruption devait durer plus longtemps que prévu, nous publierons une mise à jour et en aviserons nos clients en conséquence.

    Services touchés :

    wiki.voip.ms

    Nous vous remercions de votre compréhension pendant la réalisation de ces travaux.

Emergency Services - PSAP Incident Notification
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Subject: Emergency Services - PSAP Incident Notification 

     

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5304 - Columbus Police Department, OH

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

Emergency Services - PSAP Incident Notification
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    Impacted PSAPs:
    FCC ID 5758 - Brookings Police Department, OR
    FCC ID 8197 - Coos County Sheriffs Office, OR
    FCC ID 5772 - Curry County Sheriffs Office, OR
    FCC ID 5838 - Union County Communications, OR
    FCC ID 5839 - Wallowa County Sheriffs Office, OR

    Non-Impacted PSAPs:
    FCC ID 5753 - Astoria Police Department, OR
    FCC ID 5821 - Bureau of Emergency Communications, OR
    FCC ID 5762 - Central Lane, OR
    FCC ID 5765 - Clackamas County Communications, OR
    FCC ID 5766 - Columbia 9-1-1 Communications District, OR
    FCC ID 8197 - Coos Bay Police Department-Coos Bay/Coquille, OR
    FCC ID 5770 - Corvallis Regional Communications Center, OR
    FCC ID 5774 - Deschutes County 9-1-1, OR
    FCC ID 5775 - Douglas County Emergency Communications 9-1-1, OR
    FCC ID 5830 - Emergency Communications of Southern Oregon, OR
    FCC ID 5786 - Josephine County 9-1-1 Agency, OR
    FCC ID 5788 - Klamath County 9-1-1 Communications, OR
    FCC ID 5790 - Lake Oswego Communications, OR
    FCC ID 5796 - Linn County Sheriffs Office, OR
    FCC ID 5807 - METCOM, OR
    FCC ID 5806 - Newberg-Dundee Communications 9-1-1 Center, OR
    FCC ID 5822 - Prineville Police Department, OR
    FCC ID 5825 - South Clatsop County Communications c/o Seaside PD, OR
    FCC ID 5771 - South Lane 9-1-1 /Cottage Grove Police Department, OR
    FCC ID 5833 - Tillamook County Emergency Communications District, OR
    FCC ID 5835 - Umatilla County Sheriffs Office, OR
    FCC ID 5840 - Warm Springs Police Department, OR
    FCC ID 5842 - Washington County Consolidated Communications Agency, OR
    FCC ID 5777 - Western Lane 9-1-1 - Florence Police Department, OR
    FCC ID 5845 - Willamette Valley Communications Center - Marion - 382, OR
    FCC ID 5845 - Willamette Valley Communications Center, OR
    FCC ID 5847 - Yamhill Communications Agency, OR 

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available.

Jul 2026

Customer Portal Accessibility
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are investigating an issue with the Customer Portal accessibility. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

Scheduled Maintenance Toronto and CA POPs
  • Completed
    2026-07-23 at 6:30:00UTC
    Completed
    2026-07-23 at 6:30:00UTC
    Maintenance has completed successfully
  • In progress
    2026-07-23 at 4:30:01UTC
    In progress
    2026-07-23 at 4:30:01UTC
    Maintenance is now in progress
  • Planned
    2026-07-22 at 22:42:08UTC
    Planned
    2026-07-22 at 22:42:08UTC
    Scheduled Maintenance Notification

Please be advised that our voice service, Toronto1, Toronto5, Toronto6, Toronto 7, Toronto8, Toronto9 and CA POPs will undergo scheduled maintenance on Thursday, July 23th, from 00:00 to 02:00 EDT. The maintenance window is expected to last approximately 2 hours, however each server maintenance is expected to last less than 5 minutes each.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que notre service vocal (Toronto1, Toronto5, Toronto6, Toronto7, Toronto8, Toronto9 et points de présence CA) fera l’objet d’une maintenance planifiée le jeudi 23 juillet, de 00h00 à 02h00 HAE. La maintenance devrait durer environ 2 heures, mais chaque maintenance de serveur devrait prendre moins de 5 minutes.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.
Scheduled Maintenance Houston and Denver POPs
  • Completed
    2026-07-20 at 15:08:26UTC
    Completed
    2026-07-20 at 15:08:26UTC
    Maintenance has completed successfully.
  • In progress
    2026-07-20 at 7:45:01UTC
    In progress
    2026-07-20 at 7:45:01UTC
    Maintenance is now in progress
  • Planned
    2026-07-16 at 16:51:02UTC
    Planned
    2026-07-16 at 16:51:02UTC
    Scheduled Maintenance Notification

Please be advised that Houston 1, Houston 2, Denver 1 and Denver 2 will undergo scheduled maintenance on Monday, July 20th, from 01:45 to 02:45 EDT. The maintenance window is expected to last approximately one hour (Actual interruption should be brief (~2–5 minutes)).

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que le serveur Houston 1, Houston 2, Denver 1 et Denver 2 fera l’objet d’une maintenance planifiée le lundi 20 juillet, de 1 h 45 à 2 h 45 HAE. La durée de l’intervention est estimée à environ une heure (l’interruption effective devrait être brève (~2 à 5 minutes)).

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.
Scheduled Maintenance - Tampa-1
  • Completed
    2026-07-08 at 22:00:00UTC
    Completed
    2026-07-08 at 22:00:00UTC
    Maintenance has completed successfully
  • In progress
    2026-07-08 at 21:00:01UTC
    In progress
    2026-07-08 at 21:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-07-07 at 23:39:25UTC
    Planned
    2026-07-07 at 23:39:25UTC
    Scheduled Maintenance Notification

Please be advised that Tampa-01 will undergo scheduled maintenance on Wednesday, July 8th, from 17:00 to 18:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.
Montreal10 CDR issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident a reroute has been set in place.

Jun 2026

Scheduled Maintenance - Houston-01
  • Completed
    2026-06-15 at 16:40:23UTC
    Completed
    2026-06-15 at 16:40:23UTC
    Maintenance has completed successfully.
  • In progress
    2026-06-15 at 16:00:01UTC
    In progress
    2026-06-15 at 16:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-06-11 at 21:12:57UTC
    Planned
    2026-06-11 at 21:12:57UTC
    Scheduled Maintenance Notification

Please be advised that Houston-01 will undergo scheduled maintenance on Monday, June 15th, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que le serveur Houston-01 fera l’objet d’une maintenance planifiée le mercredi 15 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.
Tampa1 and Tampa2
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    Our Tampa1 and Tampa 2 server are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Call Detail Records - San Jose 1 & 2
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected.

    This issue does not affect the calls service or connectivity.

    Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

Scheduled Maintenance - Denver-02
  • Completed
    2026-06-03 at 16:52:08UTC
    Completed
    2026-06-03 at 16:52:08UTC
    Maintenance has completed successfully.
  • In progress
    2026-06-03 at 16:00:01UTC
    In progress
    2026-06-03 at 16:00:01UTC
    Maintenance is now in progress
  • Planned
    2026-06-03 at 16:00:00UTC
    Planned
    2026-06-03 at 16:00:00UTC
    Scheduled Maintenance Notification

Please be advised that Denver-02 will undergo scheduled maintenance on Wednesday, June 2nd, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

----------

Avis de maintenance planifiée

Veuillez noter que le serveur Denver-02 fera l’objet d’une maintenance planifiée le mercredi 2 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.

Jun 2026 to Aug 2026

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