VoIPms - Notice history

Experiencing partially degraded performance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Degraded performance
Operational

Customer Portal - Operational

Wiki - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Degraded performance

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Under maintenance

Inbound Messaging - Under maintenance

Outbound Messaging - Under maintenance

Messaging Center - Under maintenance

Short Message Peer-to-Peer (SMPP) - Under maintenance

Under maintenance

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Under maintenance

Conference Transcription - Under maintenance

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Degraded performance

Atlanta 1, GA - Operational

Atlanta 2, GA - Operational

Atlanta 3, GA - Operational

Chicago 1, IL - Operational

Chicago 2, IL - Operational

Chicago 3, IL - Operational

Chicago 4, IL - Operational

Dallas 1, TX - Operational

Dallas 2, TX - Operational

Denver 1, CO - Operational

Denver 2, CO - Operational

Houston 1, TX - Operational

Houston 2, TX - Operational

Los Angeles 1, CA - Operational

Los Angeles 2, CA - Operational

Los Angeles 3, CA - Operational

Los Angeles 4, CA - Degraded performance

New York 1, NY - Operational

New York 2, NY - Operational

New York 3, NY - Operational

New York 4, NY - Operational

New York 5, NY - Operational

New York 6, NY - Operational

New York 7, NY - Operational

New York 8, NY - Operational

San Jose 1, CA - Operational

San Jose 2, CA - Operational

Seattle 1, WA - Operational

Seattle 2, WA - Operational

Seattle 3, WA - Operational

Tampa 1, FL - Operational

Tampa 2, FL - Operational

Tampa 3, FL - Operational

Tampa 4, FL - Operational

Washington 1, DC - Operational

Washington 2, DC - Operational

Notice history

View current status

Nov 2026

CDR and Call Recording Records – Los Angeles 4
InvestigatingDegraded performance

  • We sincerely apologize, as we are experiencing issues affecting CDR and Call Recording records on the Los Angeles 4 server.

    Please note that calls and services remain fully operational and are not affected. However, CDR and Call Recording records may experience delays before appearing in your account portal if you are using this server.

    Our team is once again in direct contact with the provider, actively working to identify the cause and implement a permanent solution to prevent this issue from recurring.

    We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.

    UTC
US Calls to 411 Directory Assistance
InvestigatingDegraded performance

  • We are currently aware of an issue where calls to special service code 411 (Directory Assistance) are not connecting properly when calling with a US caller ID.

    Our team will investigate and resolve as soon as possible.

    We apologize for any inconvenience this may cause.

    UTC
Fax Portability Check Tool
ResolvedDegraded performance2 hours 24 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are aware of an issue where our Portability check tool for Fax numbers is returning "Not Portable" for all numbers even when the number is portable. This result is not accurate.

    Our team is already working on a fix.

    In the meantime, if you need to verify portability for a fax number please reach out to our team at ports@voip.ms

    We apologize for any inconvenience this may cause.

CDR and Call Recording Records – Los Angeles 4
ResolvedDegraded performance6 hours 26 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently experiencing issues affecting CDR and Call Recording records on the Los Angeles 4 server.

    Please note that calls and services are not affected. However, CDR and Call Recording records may experience delays before appearing in your account portal if you are using this server.

    Our team is in direct contact with the provider to identify the cause and work toward a prompt resolution.

    We apologize for any inconvenience and appreciate your patience.

Paypal And Auto-Billing
InvestigatingDegraded performance

  • We are aware of an issue where some deposits with Paypal via Auto-billing are getting rejected.

    Our team is already investigating the cause.

    If your deposit is rejected, please enter a manual payment.

    We apologize for any inconvenience this may cause.

    UTC

Oct 2026

CDR delaye
ResolvedDegraded performance25 hours 2 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Updates to the CDR are currently being delayed. Our team is investigating the issue and will provide updates as soon as possible. Apologies for the inconveniences this cause you.

CDR updates delayes
ResolvedMajor outage35 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Updates to the CDR are currently being delayed. Our team is investigating the issue and will provide updates as soon as possible. Apologies for the inconveniences this cause you.

OCT28
Emergency Maintenance - losangeles2.voip.ms
CompletedMaintenance16 minutes
  • Completed2026-10-28 at 17:01:39UTC

    Maintenance has completed successfully.

  • In progress2026-10-28 at 16:45:01UTC
    Maintenance is now in progress
  • Planned2026-10-28 at 16:43:59UTC

    We will be performing emergency maintenance on losangeles2.voip.ms POPs on Wednesday, October 28th from 12:45 to 13:15 EDT.

    Expected impact: brief voice service interruption / possible disconnections

    Estimated downtime: 5–10 minutes

    Our apologies for any inconvenience you may experience as a result
    If you experience issues after the maintenance window, please contact Support.

OCT28
Scheduled Maintenance for Los Angeles POPs
CompletedMaintenance6 hours
  • Completed2026-10-28 at 13:00:00UTC
    Maintenance has completed successfully
  • In progress2026-10-28 at 7:00:01UTC
    Maintenance is now in progress
  • Planned2026-10-27 at 16:15:32UTC

    Scheduled maintenance notice:

    Please be advised that a scheduled maintenance for the losangeles.voip.ms and losangeles2.voip.ms platform will take place on Wednesday, October 28th at 03:00 EDT until 09:00 EDT.

    The maintenance window is expected to last approximately 6 hours.

    While we will do our best to minimize any impact, by rerouting the service so you may experience brief service interruptions or intermittent call issues during this period.

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Thank you.
    --

    Avis de maintenance planifiée

    Veuillez noter qu’une maintenance planifiée des plateformes losangeles.voip.ms et losangeles2.voip.ms aura lieu le mercredi 28 octobre de 3 h à 9 h HAE.

    La fenêtre de maintenance devrait durer environ 6 heure.

    Bien que nous fassions notre possible pour minimiser l’impact de cette opération en redirigeant le service, vous pourriez subir de brèves interruptions de service ou des problèmes d’appel intermittents pendant cette période.

    Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

    Merci.

Voicemail issues
Resolved51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Our team has identified an issue regarding our voicemail transcription and notification service. Our team is actively working to restore the service and resume normal voicemail service as soon as possible.

    We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide further updates as more information becomes available.

Sep 2026

Emergency Services - PSAP Incident Notification
ResolvedDegraded performance3 hours 12 minutes
  • ResolvedUTC

    This incident has been resolved

  • InvestigatingUTC

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available.

Incoming and Outgoing Call Failures in Ontario/Quebec/Atlantic/Western Regions.
ResolvedMajor outage18 hours 13 minutes
  • ResolvedUTC

    Our carrier has advised this situation is fully resolved. Please contact customer support if you continue to experience any issue.

  • IdentifiedUTC

    One of our major Canada carriers is currently reporting incoming and outgoing issues within the Ontario/Quebec/Atlantic/Western Regions.

    We are currently monitoring and will provide any relevant updates as they come.

SEP28
Scheduled Maintenance - SMS Service
CompletedMaintenance1 hour
  • Completed2026-09-28 at 21:00:00UTC
    Maintenance has completed successfully
  • In progress2026-09-28 at 20:00:01UTC
    Maintenance is now in progress
  • Planned2026-09-25 at 19:54:06UTC

    Scheduled maintenance notice:

    Please be advised that a scheduled update for SMS/MMS service will take place on Monday, September 28 at 4:00 PM EDT.

    The maintenance window is expected to last approximately one hour.

    While we will do our best to minimize any impact, you may experience brief service interruptions or intermittent issues with SMS/MMS sending and receiving during this period. The actual service impact is expected to be limited to a short interval within the maintenance window.

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Thank you.



    Avis de maintenance planifiée

    Veuillez noter qu'une mise à jour planifiée du service SMS/MMS aura lieu le lundi 28 septembre à 16 h HAE.

    La fenêtre de maintenance devrait durer environ une heure.

    Bien que nous fassions tout notre possible pour minimiser tout impact, vous pourriez constater de brèves interruptions de service ou des problèmes intermittents liés à l'envoi et à la réception de SMS/MMS durant cette période. L'impact réel sur les services devrait être limité à une courte période à l'intérieur de la fenêtre de maintenance.

    Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

    Merci.

Ontario and Quebec Regions - Incoming Calls and Outgoing Calls Issues
ResolvedMajor outage3 hours 55 minutes
  • ResolvedUTC

    At this time, we can confirm all issues have been resolved. Incoming and outgoing calls are operating normally. Please contact support if you continue to experience any issue with your calls.

  • UpdateUTC

    Our carrier is reporting that service for both inbound and outbound calls has been restored. You should observe calls connecting now.

    We are monitoring closely.

  • IdentifiedUTC

    We have made a change to route outgoing calls to a backup provider to improve connectivity. We continue to work on this issue.

  • UpdateUTC

    Our carrier is now reporting the issue is also affecting outgoing calls for the regions of Ontario and Quebec. We are following this issue closely and will provide updates as soon as they become available.

  • InvestigatingUTC

    We are aware of an issue affecting numbers from the Ontario area from receiving incoming calls.

    We are already in contact with our carrier to get more details and resolve this issue as soon as possible.

    We apologize for any inconvenience this may cause.

Emergency Services - PSAP Incident Notification
ResolvedDegraded performance7 hours 49 minutes
  • ResolvedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    "FCC ID 5066 - Dobbs Ferry Village Police Department, NY
    FCC ID 5068 - Dutchess County Department of Emergency Response, NY
    FCC ID 5144 - New York State Police-Hawthorne, NY
    FCC ID 8127 - Orange County Division of Emergency Communications, NY
    FCC ID 5183 - Putnam County 911, NY
    FCC ID 5187 - Rockland County Sheriffs Communications, NY
    FCC ID 5129 - Sullivan County 9-1-1 Center, NY
    FCC ID 5220 - Ulster County Emergency Communications, NY"

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available. 

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