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Vancouver 1, BC

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Nous rencontrons actuellement un problème qui affecte la fonctionnalité de notre service FAX et de notre service de messagerie vocale.

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Ce problème a été résolu. À l'heure actuelle, tous les services sont pleinement opérationnels.

Veuillez contacter le service clientèle si vous continuez à rencontrer des problèmes

We are currently aware of a network issue affecting the chicago Servers.

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We’ll provide more updates as soon as they are available.

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Nous sommes actuellement conscients d'un problème de réseau affectant les serveurs de Chicago.

Vous pouvez rencontrer des problèmes tels que des appels interrompus, des voix hachées, des silences, des tonalités d'occupation, une latence élevée ou une connectivité intermittente avec le serveur.

Nous avons contacté notre fournisseur pour en savoir plus sur cette situation et tenter de trouver une solution.

Nous fournirons d'autres mises à jour dès qu'elles seront disponibles.

Our team has redirected the traffic to a backup server and the service is functional at the moment.

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This issue has been resolved. At this time, all services are fully operational.

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Ce problème a été résolu. À l'heure actuelle, tous les services sont pleinement opérationnels.

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We are currently experiencing an issue with our CDR causing it to have a delay in the response time and to reflect new calls for the Seattle 2 Server.

Our team is working in order to repair this as soon as possible.

We apologize for any inconvenience this may cause.

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Nous rencontrons actuellement une problématique avec les rapports d'appels (CDR), entraînant des délais dans le temps de chargement du portail client et la prise en compte de nouveaux appels pour le server Seattle 2.

Notre équipe travaille présentement afin de corriger le tout le plus rapidement possible.

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This issue has been fully resolved. The logging of calls is fully up to speed.

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Ce problème a été entièrement résolu. L'enregistrement des appels est entièrement opérationnel.

Vancouver 3, BC

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Montreal 08, QC

Please be advised that the Newyork-01 and Newyork-04 servers will undergo scheduled maintenance on Monday, January 24th, from 23:00 to 01:00 EDT. The maintenance is expected to last approximately two hours.

During this period, the servers will be unavailable for 90 to 120 minutes. However, all calls will be rerouted through a backup server to minimize disruptions.

We apologize for any inconvenience and appreciate your understanding.

Thank you.

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