VoIPms - Notice history

All systems operational

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Jun 2023

Los Angeles 03 and 04 Scheduled maintenance
  • Completed
    2023-06-29 at 6:45:19
    Completed
    2023-06-29 at 6:45:19

    The maintenance for our servers Los Angeles 3 and Los Angeles 4 is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.
    --
    La maintenance de nos serveurs Los Angeles 3 et Los Angeles 4 est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • In progress
    2023-06-29 at 5:00:01
    In progress
    2023-06-29 at 5:00:01

    Maintenance is now in progress

  • Planned
    2023-06-29 at 5:00:00
    Planned
    2023-06-29 at 5:00:00

    Our Los-Angeles 03 and 04 servers will undergo maintenance for a period of time estimated at 3 hours. This maintenance is scheduled to take place on Thursday, June 29th from 01:00 to 04:00 EST.

    During this maintenance window, the servers will not be available for 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveurs Los-Angeles 03 and 04 feront l'objet d'une maintenance pendant une durée estimée à 3 heures. Cette maintenance est prévue le Jeudi 29 juin de 1h00 au 04h00 HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 3 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

Seattle Servers are currently unreachable
  • Resolved
    Resolved

    This incident has been resolved and the re-route has been cancelled.

    Thank you for your patience and understanding.

  • Investigating
    Investigating

    We are experiencing issues with our Seattle-1, Seattle-2, and Seattle-3 Servers. We are investigating this and, meanwhile, we have re-routed traffic to other servers.

    Thank you for understanding.

Seattle Servers
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are experiencing issues with our Seattle-1, Seattle-2 and Seattle-3 Servers. We are investigating this and, meanwhile, we have re-routed traffic to other servers.

    Thank you for understanding.

Toronto 4 Server
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Our Toronto 4 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

    In the meantime, we have routed all the traffic to a back-up server.

Customer Portal
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are aware of an issue currently affecting our Customer Portal causing it to be intermittently unreachable or slow to respond at times.

    Our team is working diligently on fully restoring its functionality as soon as possible.
    We’ll provide more updates as soon as they are available.

May 2023

Toronto 09 scheduled maintenance
  • Completed
    2023-05-31 at 3:24:53
    Completed
    2023-05-31 at 3:24:53

    Maintenance has completed successfully.

  • Planned
    2023-05-31 at 2:00:00
    Planned
    2023-05-31 at 2:00:00

    Our Toronto-09 server will undergo maintenance for a period of time estimated at 2 hours. This maintenance is scheduled to take place on Tuesday, May 30th from 22:00 to Wednesday, May 31st 00:00 EST.

    During this maintenance window, the server will not be available for 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveur Toronto-09 fera l'objet d'une maintenance pendant une durée estimée à 2 heures. Cette maintenance est prévue du mardi 30 mai de 22h00 au mercredi 31 mai 00h00 HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 2 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

Vancouver-2 Server
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been resolved.

  • Investigating
    Investigating

    We are experiencing issues with our Vancouver-2 Server. We are investigating this and, meanwhile, we have re-routed its traffic to a backup server.

    Thank you for understanding.

Toronto 08 Scheduled maintenance
  • Completed
    2023-05-30 at 3:09:32
    Completed
    2023-05-30 at 3:09:32

    Maintenance has completed successfully

  • In progress
    2023-05-30 at 2:00:01
    In progress
    2023-05-30 at 2:00:01

    Maintenance is now in progress

  • Planned
    2023-05-30 at 2:00:00
    Planned
    2023-05-30 at 2:00:00

    Our Toronto-08 server will undergo maintenance for a period of time estimated at 2 hours. This maintenance is scheduled to take place on Monday, May 29th from 22:00 to Tuesday, May 31st 00:00 EST.

    During this maintenance window, the server will not be available for 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Notre serveur Toronto-08 fera l'objet d'une maintenance pendant une durée estimée à 2 heures. Cette maintenance est prévue du lundi 29 mai de 22h00 au mardi 30 mai 00h00 HAE.

    Pendant cette fenêtre de maintenance, le serveur ne sera pas disponible pendant une période de 30 minutes à 2 heures et les appels seront réacheminés via un serveur alternatif. Nous nous excusons pour tout inconvénient que cette situation pourrait causer.

San Jose Servers
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are experiencing issues with our San Jose-1 and San Jose-2 Servers. We are investigating this and, meanwhile, we have re-routed its traffic to other servers.

    Thank you for understanding.

Scheduled Servers Maintenance - Toronto
  • Completed
    2023-05-18 at 5:00:00
    Completed
    2023-05-18 at 5:00:00

    Maintenance has completed successfully

  • In progress
    2023-05-18 at 2:00:01
    In progress
    2023-05-18 at 2:00:01

    Maintenance is now in progress

  • Planned
    2023-05-18 at 2:00:00
    Planned
    2023-05-18 at 2:00:00

    Our Toronto-6 and Toronto-7 servers will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled for Monday, May 15th from 22:00 to May 16 01:00 DST.

    During this maintenance window, the servers will not be available for 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===

    Nos serveures Toronto-6 et Toronto-7 subiront une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le lundi 15 mai de 22H00 à mardi 16 01H00 HAE.

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période pouvant aller de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Apr 2023

Toronto4 POP issues
  • Resolved
    Resolved

    We identified the issue with the server and we fixed it. While we do not expect this to occur again, please contact our Support staff if you experience any further issue.

    Thank you

  • Investigating
    Investigating

    We are experiencing issues with our Toronto 4 Server. We are investigating this and, meanwhile, we have re-routed its traffic to another server.

    Thank you for understanding.

Scheduled Maintenance
  • Completed
    2023-04-25 at 6:00:00
    Completed
    2023-04-25 at 6:00:00

    Maintenance has completed successfully.

  • In progress
    2023-04-25 at 4:00:01
    In progress
    2023-04-25 at 4:00:01

    Maintenance is now in progress

  • Planned
    2023-04-25 at 4:00:00
    Planned
    2023-04-25 at 4:00:00

    On Tuesday, April 25th, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the Greater Area of Montreal. The total operational window for the maintenance is scheduled from 12:00 am to 2:00 am EDT, however, the impact is expected to be only for 10 minutes during which, incoming calls to DID numbers from different areas of Montreal may not complete properly.

    We apologize for any inconvenience you may experience as a result.

    ====

    Mardi 25 avril, l'un de nos principaux transporteurs canadiens effectuera des travaux de maintenance sur l'un de ses principaux commutateurs desservant la grande région de Montréal. La période prévue pour cette maintenance est de 12h à 2h du matin (HAE), mais ne devrait durer que 10 minutes. Pendant cette période, les appels entrants vers les numéros DID de différentes zones de Montréal pourraient ne pas aboutir correctement.

    Nous nous excusons pour tout inconvénient que cette situation pourrait vous occasionner.

Toronto 3 Server issues
  • Resolved
    Resolved

    Our team identified the issue on the server and fixed it, preventing it from happening again.

    Don't hesitate to get in touch with our support team if you experience any further issues with this POP.

    Thank you.

  • Investigating
    Investigating

    Our Toronto 3 Server is currently unreachable. We are investigating this and, meanwhile, we have re-routed its traffic to another server.

    Thank you for understanding.

Apr 2023 to Jun 2023

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