Notice history - VoIPms - Status

VoIP.ms Status Page

This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances

VoIP.ms Platform

Under maintenance

Main Website

Operational

Customer Portal

Operational

REST API

Operational

Call Detail Records

Operational

Payment Platform

Under maintenance

Email Notifications

Operational

Numbers

Operational

Number Searching

Operational

Number Ordering

Operational

DID Portability

Operational

Voice

Operational

Inbound Calls

Operational

Outbound Calls

Operational

Call Recording

Operational

Call Encryption

Operational

Call Transcription

Operational

CallerID Name

Operational

Emergency Services (e911)

Operational

Voicemail Transcription

Operational

Messaging

Operational

Inbound Messaging

Operational

Outbound Messaging

Operational

Messaging Center

Operational

Short Message Peer-to-Peer (SMPP)

Operational

Call Conference

Operational

Call Conference Service

Operational

Conference Dashboard

Operational

Conference Recording

Operational

Conference Transcription

Operational

Virtual Fax

Operational

Inbound Faxing

Operational

Outbound Faxing

Operational

Email to Fax

Operational

Virtual PRI

Operational

Inbound Virtual PRI

Operational

Burstable Virtual PRI

Operational

Reseller Interface

Operational

White-label Portal (v1.0)

Operational

White-label Portal (v2.0)

Operational

Hostname (HTTP/HTTPS)

Operational

Support

Operational

Online Chat

Operational

Phone Assistance

Operational

Ticket System

Operational

Point of Presence: United States

Operational

Point of Presence: Canada

Operational

Point of Presence: International

Operational

Notice history

Nov 2022

Atlanta Servers Maintenance

Completed
2023-01-16 at 14:20:16
Completed
2023-01-16 at 14:20:16
Maintenance has completed successfully.
Planned
2022-11-22 at 4:00:00
Planned
2022-11-22 at 4:00:00
This maintenance is completed
In progress
2022-11-22 at 2:00:01
In progress
2022-11-22 at 2:00:01
Maintenance is now in progress
Planned
2022-11-22 at 2:00:00
Planned
2022-11-22 at 2:00:00
Our Atlanta-1, Atlanta-2, Atlanta-3 servers will undergo maintenance during a period of time estimated at 2 hours. This maintenance is scheduled to take place on Monday, November 21st from 21:00 to 23:00 EST.

During this maintenance window there may be brief periods of variable latency. Our apologies for any inconvenience you may experience as a result

===

Nos serveur Atlanta-1, Atlanta-2, Atlanta-3 subiront une maintenance pendant une période estimée à 2 heures. Cette maintenance est prévue le Lundi, du 21 Novembre 21:00 au 23:00 HNE.

Pendant cette période de maintenance, il se peut qu'il y ait de brèves périodes de latence variable. Nous nous excusons pour tout inconvénient que cette situation pourrait vous causer.

Website Maintenance

Completed
2022-11-19 at 2:00:00
Completed
2022-11-19 at 2:00:00
This maintenance is completed
In progress
2022-11-19 at 0:00:01
In progress
2022-11-19 at 0:00:01
Maintenance is now in progress
Planned
2022-11-19 at 0:00:00
Planned
2022-11-19 at 0:00:00
Our Website www.voip.ms, will undergo maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Friday, November 18th from 19:00 to 20:00 EST.

During this maintenance window there may be brief periods of website unavailability. Our apologies for any inconvenience you may experience as a result

===

Nos website www.voip.ms, subiront une maintenance pendant une période estimée à 1 heure. Cette maintenance est prévue le vendredi, du 18 Novembre 19:00 au 20:00 HNE.

Pendant cette période de maintenance, il se peut qu'il y ait de brèves périodes d'indisponibilité du site Web. Nous nous excusons pour tout inconvénient que cette situation pourrait vous causer.

Server Maintenance

Completed
2022-11-13 at 7:08:37
Completed
2022-11-13 at 7:08:37
Maintenance has completed successfully.
In progress
2022-11-13 at 6:00:01
In progress
2022-11-13 at 6:00:01
Maintenance is now in progress
Planned
2022-11-13 at 6:00:00
Planned
2022-11-13 at 6:00:00
Our Toronto-10 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Sunday, November 13th from 01:00 to 04:00 EST.

During this maintenance window, the servers will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

===

Nos serveur Toronto-10 subiront une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le dimanche, du 13 Novembre 01:00 au 04:00 HNE.

Pendant cette période de maintenance, les serveurs ne seront pas disponibles pendant une période allant de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Resolved
2022-11-08 at 5:34:24
Resolved
2022-11-08 at 5:34:24
We just resolved the issue!
Identified
2022-11-08 at 1:48:01
Identified
2022-11-08 at 1:48:01
Network team requieres to perform an emergency maintenance, in the meantime calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.
Investigating
2022-11-07 at 23:59:16
Investigating
2022-11-07 at 23:59:16
We are currently investigating this incident.

Scheduled Server Maintenance

Completed
2022-11-07 at 9:48:44
Completed
2022-11-07 at 9:48:44
Maintenance has completed successfully.
In progress
2022-11-07 at 8:00:01
In progress
2022-11-07 at 8:00:01
Maintenance is now in progress
Planned
2022-11-07 at 8:00:00
Planned
2022-11-07 at 8:00:00
Our Los Angeles 2 server will undergo maintenance during a period of time estimated at 2 hours. This maintenance is scheduled to take place on Monday, November 07th from 03:00 to 05:00 EST.

During this maintenance window, the servers will not be available for a period of 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

===

Nos serveur Los Angeles 2 subiront une maintenance pendant une période estimée à 2 heures. Cette maintenance est prévue le jeudi, du 07 Novembre 03:00 au 05:00 HNE.

Pendant cette période de maintenance, les serveurs ne seront pas disponibles pendant une période allant de 30 minutes à 2 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Oct 2022

Resolved
2022-10-27 at 15:34:50
Resolved
2022-10-27 at 15:34:50
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating
2022-10-27 at 14:45:26
Investigating
2022-10-27 at 14:45:26
Our Toronto 5 & 9 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Resolved
2022-10-21 at 0:47:02
Resolved
2022-10-21 at 0:47:02
Our carrier has confirmed this issue is now resolved. The source of the issue was confirmed to be a widespread Bell outage affecting the Ontario area, majorly Ottawa. Please contact technical support in case you are still experiencing trouble with your numbers.
Identified
2022-10-21 at 0:24:08
Update
2022-10-21 at 0:24:08
Our upstream carrier is still working diligently along with their partners to resolve this issue affecting the area of Ontario. We remain working closely with them and we’ll provide any news as soon as they are available.
Identified
2022-10-20 at 17:32:36
Identified
2022-10-20 at 17:32:36
One of our upstream carriers is currently experiencing an issue affecting incoming calls to some local DID numbers Ottawa, Ontario region. You may experience issues like silence, dropped calls or connectivity issues while calling your DIDs. We are diligently working with them in order to restore the service.

Resolved
2022-10-20 at 17:01:34
Resolved
2022-10-20 at 17:01:34
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating
2022-10-20 at 15:33:34
Investigating
2022-10-20 at 15:33:34
Our Toronto 5 & 9 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Resolved
2022-10-12 at 5:04:25
Resolved
2022-10-12 at 5:04:25
We just resolved the issue!
Investigating
2022-10-11 at 22:46:35
Investigating
2022-10-11 at 22:46:35
We are currently investigating this incident.

Resolved
2022-10-06 at 22:19:30
Resolved
2022-10-06 at 22:19:30
We just resolved the issue!
Identified
2022-10-06 at 22:17:46
Identified
2022-10-06 at 22:17:46
We are continuing to work on a fix for this incident.
Investigating
2022-10-06 at 21:26:40
Investigating
2022-10-06 at 21:26:40
We are currently investigating this incident.

Sep 2022

Resolved
2022-09-28 at 15:52:55
Resolved
2022-09-28 at 15:52:55
We just resolved the issue!
Investigating
2022-09-28 at 15:27:25
Investigating
2022-09-28 at 15:27:25
We are currently investigating this incident.

Scheduled maintenance

Completed
2022-09-21 at 7:00:00
Completed
2022-09-21 at 7:00:00
The maintenance is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms. <BR>--<BR> La maintenance est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.
In progress
2022-09-21 at 5:00:01
In progress
2022-09-21 at 5:00:01
Maintenance is now in progress
Planned
2022-09-21 at 5:00:00
Planned
2022-09-21 at 5:00:00
On Wednesday, September 21st, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the Greater Area of Montreal. The total operational window for the maintenance is scheduled from 1:00 am to 4:00 am EST, however, the impact is expected to be only for 10 minutes during which, incoming calls to DID numbers from different areas of Montreal may not complete properly.

We apologize for any inconvenience you may experience as a result.

====

Mercredi 21 septembre, l'un de nos principaux transporteurs canadiens effectuera des travaux de maintenance sur l'un de ses principaux commutateurs desservant la grande région de Montréal. La période prévue pour cette maintenance est de 1h à 4h du matin (HAE), mais ne devrait durer que 10 minutes. Pendant cette période, les appels entrants vers les numéros DID de différentes zones de Montréal pourraient ne pas aboutir correctement.

Nous nous excusons pour tout inconvénient que cette situation pourrait vous occasionner.

Resolved
2022-09-15 at 18:33:47
Resolved
2022-09-15 at 18:33:47
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating
2022-09-15 at 16:49:05
Investigating
2022-09-15 at 16:49:05
Our Montreal 2 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

Resolved
2022-09-08 at 16:17:32
Resolved
2022-09-08 at 16:17:32
Our team was able to identify an issue related to changes made on the backbone routes of the internet. We have made changes on our side in order to adjust and re-establish a successful connection for the areas affected.
Investigating
2022-09-08 at 15:32:36
Investigating
2022-09-08 at 15:32:36
We are aware of reports of customers that are having issues connecting and registering to multiple POP servers. Our team is already investigating this issue.

Resolved
2022-09-02 at 19:56:01
Resolved
2022-09-02 at 19:56:01
The service has been fully restored.
Identified
2022-09-01 at 16:42:36
Identified
2022-09-01 at 16:42:36
Our Data Center has confirmed an issue at their network. Their engineers are working to restore the server however there is no ETA at the moment. We’ll post more updates as they come.
Investigating
2022-09-01 at 13:44:07
Investigating
2022-09-01 at 13:44:07
Our Amsterdam server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

Sep 2022 to Nov 2022