VoIPms - Notice history

Houston 1, TX experiencing major outage

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
VoIP.ms Platform
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Numbers
Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Voice
Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Messaging
Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Call Conference
Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Virtual Fax
Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Virtual PRI
Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Reseller Interface
Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Support
Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Jan 2024

Quebec Region DID Numbers
  • Resolved
    Resolved

    Our carrier has confirmed the issue should be resolved by now. We continue monitoring closely to make sure the case is fully closed.

  • Identified
    Identified

    Our team is still working closely with our upstream carrier to ensure service is restored to the affected areas as soon as possible. We’ll post more updates as they come.

  • Investigating
    Investigating

    One of our upstream carriers is currently experiencing an issue affecting incoming calls to local DID numbers from the region of Quebec. You may experience issues like silence, dropped calls, or with connectivity while calling your DIDs.

    We are diligently working with our carrier in order to restore the service as soon as possible.

Call Detail Records
  • Resolved
    Resolved

    At this time, the affected services (Call Detail Records, Account Balance, and Transcriptions) are back to their normal behavior.

    Should you experience any related issues, please contact our support staff.

    Thank you for your patience.

  • Identified
    Identified

    As a result of the issue affecting the functionality of the Call Detail Records, we confirm that at this moment Account Balance and Transcription services (Calls / Voicemail / Conference) are not getting updated in real-time.

    Once the issue is fully resolved, the deposits and transcriptions will be updated accordingly.

    Our team continues working diligently on resolving this issue. Thank you for your patience.

  • Investigating
    Investigating

    We are currently experiencing an issue with our CDR causing it to have a delay in the response time and to reflect new calls.

    Our team is working to repair this as soon as possible.

    We apologize for any inconvenience this may cause.

Special Service Codes 811, 511, 411, 311
  • Resolved
    Resolved

    This issue is now resolved and our team is monitoring closely to make sure all services remain functional.

  • Identified
    Identified

    Our team is still working closely with the provider to ensure we can restore full functionality to the service as soon as possible. We’ll post more updates as they come.

  • Investigating
    Investigating

    One of our upstream carriers is currently experiencing an issue affecting outgoing calls to special Service dialing codes 811, 511, 411, 311.

    You may experience issues like silence, dropped calls, or connectivity issues while making calls. Our team is diligently working with the provider to restore the service as soon as possible.

Dec 2023

Scheduled Server Maintenance
  • Completed
    2023-12-19 at 6:04:12
    Completed
    2023-12-19 at 6:04:12

    Maintenance has completed successfully.

  • In progress
    2023-12-19 at 5:00:01
    In progress
    2023-12-19 at 5:00:01

    Maintenance is now in progress

  • Planned
    2023-12-19 at 5:00:00
    Planned
    2023-12-19 at 5:00:00

    Our Tampa-2 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Tuesday, December 19th from 00:00 to 03:00 EST.

    During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===

    Notre serveur Tampa-2 subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le mardi, du 19 décembre 00:00 au 03:00 HNE.

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période pouvant aller de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Servers Toronto 2, 3, 4 & 10
  • Resolved
    Resolved

    This issue is now resolved and our team is monitoring closely to make sure all services remain functional.

  • Investigating
    Investigating

    Our Toronto 2, 3, 4 & 10 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

Scheduled Maintenance
  • Completed
    2023-12-13 at 14:31:50
    Completed
    2023-12-13 at 14:31:50

    The maintenance is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.
    --
    La maintenance est complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • In progress
    2023-12-13 at 6:00:01
    In progress
    2023-12-13 at 6:00:01

    Maintenance is now in progress

  • Planned
    2023-12-13 at 6:00:00
    Planned
    2023-12-13 at 6:00:00

    On Wednesday, December 13th, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the areas of Montreal. The total operational window for the maintenance is scheduled from 1:00 am to 2:00 am EST, however, the impact is expected to be for 10 minutes during which, incoming calls to DID numbers from previously mentioned areas may not complete properly.

    We apologize for any inconvenience you may experience as a result.

    ==================================================

    Le mercredi 13 décembre, l'un de nos principaux transporteurs canadiens effectuera des travaux de maintenance dans l'un de ses principaux commutateurs desservant les régions de Montréal. La période de maintenance est prévue de 1h00 à 2h00 HNE, mais l'impact devrait être d'une durée de 10 minutes pendant lesquelles les appels entrants vers les numéros DID des régions mentionnées ci-dessus pourraient ne pas aboutir correctement.

    Nous nous excusons pour les inconvénients que cette situation pourrait vous causer.

Nov 2023

San Jose 1 and 2 Scheduled maintenance
  • Completed
    2023-11-15 at 5:26:57
    Completed
    2023-11-15 at 5:26:57

    The maintenance for our servers San Jose 1 and San Jose 2 is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.
    --
    La maintenance de nos serveurs San Jose 1 et San Jose 2 est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • In progress
    2023-11-15 at 4:00:01
    In progress
    2023-11-15 at 4:00:01

    Maintenance is now in progress

  • Planned
    2023-11-15 at 4:00:00
    Planned
    2023-11-15 at 4:00:00

    Our San Jose 1 and 2 servers will undergo maintenance for a period of time estimated at 3 hours. This maintenance is scheduled to take place on Thursday, Nov 14th from 23:00 to Nov 15th 02:00 EST.

    During this maintenance window, the servers will not be available for 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===

    Nos serveurs San Jose 1 et 2 feront l'objet d'une maintenance pour une durée estimée à 3 heures. Cette maintenance est prévue du jeudi 14 novembre de 23h00 au 15 novembre à 02h00 (EST).

    Pendant cette période de maintenance, les serveurs ne seront pas disponibles pour une durée pouvant aller de 30 minutes à 3 heures et les appels seront réacheminés via un serveur secondaire. Nous vous présentons nos excuses pour les désagréments que cela pourrait vous occasionner.

Montreal-8 issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Our Montreal-8 server is experiencing some connectivity issues. We have re-routed its traffic to another server, while this is investigated and fixed.

    Thank you for your patience

Emergency Server Maintenance
  • Completed
    2023-11-10 at 5:13:43
    Completed
    2023-11-10 at 5:13:43

    Maintenance has completed successfully.

  • In progress
    2023-11-10 at 5:00:01
    In progress
    2023-11-10 at 5:00:01

    Maintenance is now in progress

  • Planned
    2023-11-10 at 5:00:00
    Planned
    2023-11-10 at 5:00:00

    There will be an emergency maintenance period affecting our Montreal-8 POP. This maintenance is scheduled to start on November 10 at 00:00 EST, and last for a maximum of 30 minutes, calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

Nov 2023 to Jan 2024

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