Notice history

Operational

Degraded performance

Under maintenance

Operational

View current status

Jul 2026

Resolved2026-07-27 at 21:21:15UTC
This incident has been resolved.
Investigating2026-07-27 at 19:10:16UTC
We are investigating an issue with the Customer Portal accessibility. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

JUL23

Scheduled Maintenance Toronto and CA POPs

CompletedMaintenance2 hours

Completed2026-07-23 at 6:30:00UTC
Maintenance has completed successfully
In progress2026-07-23 at 4:30:01UTC
Maintenance is now in progress

Planned2026-07-22 at 22:42:08UTC

Scheduled Maintenance Notification

Please be advised that our voice service, Toronto1, Toronto5, Toronto6, Toronto 7, Toronto8, Toronto9 and CA POPs will undergo scheduled maintenance on Thursday, July 23th, from 00:00 to 02:00 EDT. The maintenance window is expected to last approximately 2 hours, however each server maintenance is expected to last less than 5 minutes each.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

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Avis de maintenance planifiée

Veuillez noter que notre service vocal (Toronto1, Toronto5, Toronto6, Toronto7, Toronto8, Toronto9 et points de présence CA) fera l’objet d’une maintenance planifiée le jeudi 23 juillet, de 00h00 à 02h00 HAE. La maintenance devrait durer environ 2 heures, mais chaque maintenance de serveur devrait prendre moins de 5 minutes.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.

JUL20

Scheduled Maintenance Houston and Denver POPs

CompletedMaintenance7 hours 23 minutes

Completed2026-07-20 at 15:08:26UTC
Maintenance has completed successfully.
In progress2026-07-20 at 7:45:01UTC
Maintenance is now in progress

Planned2026-07-16 at 16:51:02UTC

Scheduled Maintenance Notification

Please be advised that Houston 1, Houston 2, Denver 1 and Denver 2 will undergo scheduled maintenance on Monday, July 20th, from 01:45 to 02:45 EDT. The maintenance window is expected to last approximately one hour (Actual interruption should be brief (~2–5 minutes)).

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

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Avis de maintenance planifiée

Veuillez noter que le serveur Houston 1, Houston 2, Denver 1 et Denver 2 fera l’objet d’une maintenance planifiée le lundi 20 juillet, de 1 h 45 à 2 h 45 HAE. La durée de l’intervention est estimée à environ une heure (l’interruption effective devrait être brève (~2 à 5 minutes)).

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.

JUL8

Scheduled Maintenance - Tampa-1

CompletedMaintenance1 hour

Completed2026-07-08 at 22:00:00UTC
Maintenance has completed successfully
In progress2026-07-08 at 21:00:01UTC
Maintenance is now in progress

Planned2026-07-07 at 23:39:25UTC

Scheduled Maintenance Notification

Please be advised that Tampa-01 will undergo scheduled maintenance on Wednesday, July 8th, from 17:00 to 18:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

Resolved2026-07-07 at 20:21:54UTC
This incident has been resolved.
Investigating2026-07-07 at 20:10:03UTC
We are currently investigating this incident a reroute has been set in place.

Jun 2026

JUN15

Scheduled Maintenance - Houston-01

CompletedMaintenance40 minutes

Completed2026-06-15 at 16:40:23UTC
Maintenance has completed successfully.
In progress2026-06-15 at 16:00:01UTC
Maintenance is now in progress

Planned2026-06-11 at 21:12:57UTC

Scheduled Maintenance Notification

Please be advised that Houston-01 will undergo scheduled maintenance on Monday, June 15th, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

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Avis de maintenance planifiée

Veuillez noter que le serveur Houston-01 fera l’objet d’une maintenance planifiée le mercredi 15 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.

Resolved2026-06-05 at 16:52:30UTC
This incident has been resolved.
Investigating2026-06-05 at 15:50:00UTC
Our Tampa1 and Tampa 2 server are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Resolved2026-06-04 at 13:23:03UTC
This incident has been resolved.
Investigating2026-06-04 at 2:07:21UTC
We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected.
This issue does not affect the calls service or connectivity.
Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

JUN3

Scheduled Maintenance - Denver-02

CompletedMaintenance52 minutes

Completed2026-06-03 at 16:52:08UTC
Maintenance has completed successfully.
In progress2026-06-03 at 16:00:01UTC
Maintenance is now in progress

Planned2026-06-03 at 16:00:00UTC

Scheduled Maintenance Notification

Please be advised that Denver-02 will undergo scheduled maintenance on Wednesday, June 2nd, from 12:00 to 13:00 EDT. The maintenance window is expected to last approximately one hour.

During this time, you may experience brief network interruptions or intermittent connectivity.

We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.

Thank you.

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Avis de maintenance planifiée

Veuillez noter que le serveur Denver-02 fera l’objet d’une maintenance planifiée le mercredi 2 juin, de 12 h à 13 h (HAE). La durée de l’intervention est estimée à environ une heure.

Durant cette période, vous pourriez observer de brèves interruptions réseau ou une connectivité intermittente.

Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.

Merci.

May 2026

Resolved2026-05-27 at 18:06:50UTC
This incident has been resolved.
Investigating2026-05-27 at 16:07:28UTC
We are investigating a network issue affecting the Call Detail Records report on San Jose 1 & 2 servers. You may experience delay in seeing your calls reflected.
This issue does not affect the calls service or connectivity.
Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

MAY20

Scheduled Maintenance

CompletedMaintenance1 hour 54 minutes

Completed2026-05-21 at 0:24:06UTC
Maintenance has completed successfully.
In progress2026-05-20 at 22:30:01UTC
Maintenance is now in progress
Planned2026-05-20 at 22:30:00UTC
Please be advised that our POPs Houston-1 and Houston-2 will undergo scheduled maintenance on Wednesday, May 20th, from 18:30 to 19:30 EDT. The maintenance window is expected to last approximately one hour.
During this time, you may experience brief network interruptions or intermittent connectivity.
We apologize for any inconvenience this may cause and appreciate your understanding as we perform this work.
Thank you.

Resolved2026-05-12 at 18:47:57UTC
This incident has been resolved.
Investigating2026-05-12 at 17:48:56UTC
We are currently aware of a network issue affecting the quality of the calls for Toronto 3 Server
You may experience issues like dropped calls, choppy voices, silence, busy tone, high latency or intermittent connectivity with the server.
Our team is already working on a solution.
We’ll provide more updates as soon as they are available.

MAY11

Scheduled Maintenance Notice - ca.voip.ms

CompletedMaintenance1 hour

Completed2026-05-11 at 17:00:00UTC
Maintenance has completed successfully
In progress2026-05-11 at 16:00:01UTC
Maintenance is now in progress
Planned2026-05-11 at 16:00:00UTC
Please be advised that a scheduled update for the ca.voip.ms platform will take place on Monday, May 11 at 12:00 PM EST.
The maintenance window is expected to last approximately one hour.
While we will do our best to minimize any impact, you may experience brief service interruptions or intermittent call issues during this period.
We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you.
Avis de maintenance planifiée
Veuillez noter qu’une mise à jour planifiée de la plateforme ca.voip.ms aura lieu le lundi 11 mai à 12 h 00 (HNE).
La fenêtre de maintenance devrait durer environ une heure.
Bien que nous fassions tout notre possible pour minimiser tout impact, vous pourriez constater de brèves interruptions de service ou certains problèmes intermittents au niveau des appels durant cette période.
Nous nous excusons pour tout inconvénient que cela pourrait occasionner et vous remercions de votre compréhension.
Merci.

May 2026 to Jul 2026

VoIPms - Notice history

Notice history

Jul 2026

Jun 2026

May 2026