Notice history

Operational

Oct 2022

Resolved
2022-10-27 at 15:34:50
Resolved
2022-10-27 at 15:34:50
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating
2022-10-27 at 14:45:26
Investigating
2022-10-27 at 14:45:26
Our Toronto 5 & 9 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Resolved
2022-10-21 at 0:47:02
Resolved
2022-10-21 at 0:47:02
Our carrier has confirmed this issue is now resolved. The source of the issue was confirmed to be a widespread Bell outage affecting the Ontario area, majorly Ottawa. Please contact technical support in case you are still experiencing trouble with your numbers.
Update
2022-10-21 at 0:24:08
Update
2022-10-21 at 0:24:08
Our upstream carrier is still working diligently along with their partners to resolve this issue affecting the area of Ontario. We remain working closely with them and we’ll provide any news as soon as they are available.
Identified
2022-10-20 at 17:32:36
Identified
2022-10-20 at 17:32:36
One of our upstream carriers is currently experiencing an issue affecting incoming calls to some local DID numbers Ottawa, Ontario region. You may experience issues like silence, dropped calls or connectivity issues while calling your DIDs. We are diligently working with them in order to restore the service.

Resolved
2022-10-20 at 17:01:34
Resolved
2022-10-20 at 17:01:34
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating
2022-10-20 at 15:33:34
Investigating
2022-10-20 at 15:33:34
Our Toronto 5 & 9 servers are currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Resolved
2022-10-12 at 5:04:25
Resolved
2022-10-12 at 5:04:25
We just resolved the issue!
Investigating
2022-10-11 at 22:46:35
Investigating
2022-10-11 at 22:46:35
We are currently investigating this incident.

Resolved
2022-10-06 at 22:19:30
Resolved
2022-10-06 at 22:19:30
We just resolved the issue!
Identified
2022-10-06 at 22:17:46
Identified
2022-10-06 at 22:17:46
We are continuing to work on a fix for this incident.
Investigating
2022-10-06 at 21:26:40
Investigating
2022-10-06 at 21:26:40
We are currently investigating this incident.

Sep 2022

Resolved
2022-09-28 at 15:52:55
Resolved
2022-09-28 at 15:52:55
We just resolved the issue!
Investigating
2022-09-28 at 15:27:25
Investigating
2022-09-28 at 15:27:25
We are currently investigating this incident.

Scheduled maintenance

Completed
2022-09-21 at 7:00:00
Completed
2022-09-21 at 7:00:00
The maintenance is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms. <BR>--<BR> La maintenance est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.
In progress
2022-09-21 at 5:00:01
In progress
2022-09-21 at 5:00:01
Maintenance is now in progress
Planned
2022-09-21 at 5:00:00
Planned
2022-09-21 at 5:00:00
On Wednesday, September 21st, one of our major Canada carriers will be performing maintenance works in one of their main switches serving the Greater Area of Montreal. The total operational window for the maintenance is scheduled from 1:00 am to 4:00 am EST, however, the impact is expected to be only for 10 minutes during which, incoming calls to DID numbers from different areas of Montreal may not complete properly.

We apologize for any inconvenience you may experience as a result.

====

Mercredi 21 septembre, l'un de nos principaux transporteurs canadiens effectuera des travaux de maintenance sur l'un de ses principaux commutateurs desservant la grande région de Montréal. La période prévue pour cette maintenance est de 1h à 4h du matin (HAE), mais ne devrait durer que 10 minutes. Pendant cette période, les appels entrants vers les numéros DID de différentes zones de Montréal pourraient ne pas aboutir correctement.

Nous nous excusons pour tout inconvénient que cette situation pourrait vous occasionner.

Resolved
2022-09-15 at 18:33:47
Resolved
2022-09-15 at 18:33:47
This issue is now resolved and our team is monitoring closely to make sure all services remain functional.
Investigating
2022-09-15 at 16:49:05
Investigating
2022-09-15 at 16:49:05
Our Montreal 2 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

Resolved
2022-09-08 at 16:17:32
Resolved
2022-09-08 at 16:17:32
Our team was able to identify an issue related to changes made on the backbone routes of the internet. We have made changes on our side in order to adjust and re-establish a successful connection for the areas affected.
Investigating
2022-09-08 at 15:32:36
Investigating
2022-09-08 at 15:32:36
We are aware of reports of customers that are having issues connecting and registering to multiple POP servers. Our team is already investigating this issue.

Resolved
2022-09-02 at 19:56:01
Resolved
2022-09-02 at 19:56:01
The service has been fully restored.
Identified
2022-09-01 at 16:42:36
Identified
2022-09-01 at 16:42:36
Our Data Center has confirmed an issue at their network. Their engineers are working to restore the server however there is no ETA at the moment. We’ll post more updates as they come.
Investigating
2022-09-01 at 13:44:07
Investigating
2022-09-01 at 13:44:07
Our Amsterdam server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

Aug 2022

Scheduled Maintenance

Completed
2022-08-26 at 4:44:45
Completed
2022-08-26 at 4:44:45
The maintenance for our servers Montreal 4, 9, and 10 is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.

La maintenance de nos serveurs Montreal 4, 9 et 10 est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.
In progress
2022-08-26 at 2:00:01
In progress
2022-08-26 at 2:00:01
Maintenance is now in progress
Planned
2022-08-26 at 2:00:00
Planned
2022-08-26 at 2:00:00
Our Montreal 4, 9, and 10 servers will undergo maintenance during a period of time estimated at 4 hours. This maintenance is scheduled to take place on Thursday, from August 25th 22:00 to August 26th 02:00 EST.

During this maintenance window, the servers will not be available for a period of 30 minutes to 4 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

===

Nos serveurs Montréal 4, 9 et 10 subiront une maintenance pendant une période estimée à 4 heures. Cette maintenance est prévue le jeudi, du 25 Août 22:00 au 26 Août 02:00 HAE.

Pendant cette période de maintenance, les serveurs ne seront pas disponibles pendant une période allant de 30 minutes à 4 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Resolved
2022-08-19 at 6:03:41
Resolved
2022-08-19 at 6:03:41
The issue has been identified and fixed.
Investigating
2022-08-19 at 5:19:32
Investigating
2022-08-19 at 5:19:32
Our Los Angeles 2 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

In the meantime, we have routed all the traffic to a backup server.

We sincerely apologize for the inconvenience this may cause.

Montreal Data Center Maintenance

In progress
2022-08-11 at 4:00:01
In progress
2022-08-11 at 4:00:01
Maintenance is now in progress
Completed
2022-08-11 at 4:00:01
Completed
2022-08-11 at 4:00:01
The maintenance for our servers is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms. <BR>--<BR> La maintenance de notre serveurs est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.
Planned
2022-08-11 at 4:00:00
Planned
2022-08-11 at 4:00:00
Our Montreal data center will undergo maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on August 10th from 00:00 to 01:00 EDT.

Customers should not be affected by this maintenance

====

Notre centre de données de Montréal subira une maintenance pendant une période de temps estimée à 1 heure. Cette maintenance est prévue pour le 10 août de 00:00 à 01:00 HAE.

Les clients ne devraient pas être affectés par cette maintenance

Scheduled Server Maintenance

Completed
2022-08-09 at 3:22:09
Completed
2022-08-09 at 3:22:09
The maintenance for our server dallas2.voip.ms is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.

La maintenance de notre serveur dallas2.voip.ms est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.
In progress
2022-08-09 at 2:00:01
In progress
2022-08-09 at 2:00:01
Maintenance is now in progress
Planned
2022-08-09 at 2:00:00
Planned
2022-08-09 at 2:00:00
Our Dallas-2 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Monday, from August 8th 22:00 to August 9th 01:00 EST.

During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

===

Notre serveur Dallas-2 subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le Mercredi, du 8 Août 22:00 au 9 Août 01:00 HAE.

Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Scheduled Server Maintenance

Completed
2022-08-04 at 2:00:01
Completed
2022-08-04 at 2:00:01
Maintenance is now in progress
Planned
2022-08-04 at 2:00:00
Planned
2022-08-04 at 2:00:00
Our Dallas-1 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Wednesday, from August 3rd 22:00 to August** 4th 01:00** EST.

During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

Notre serveur Dallas-1 subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le Mercredi, du 3 Août 22:00 au 4 Août 01:00 HAE.

Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Aug 2022 to Oct 2022

VoIPms - Notice history

Notice history

Oct 2022

Sep 2022

Aug 2022

The maintenance for our servers Montreal 4, 9, and 10 is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.

The maintenance for our server dallas2.voip.ms is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.