VoIPms - Call Detail Records – Incident details

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Call Detail Records

Resolved
Partial outage
Started about 1 year agoLasted about 10 hours

Affected

VoIP.ms Platform

Partial outage from 4:32 PM to 2:46 AM

Call Detail Records

Partial outage from 4:32 PM to 2:46 AM

Payment Platform

Partial outage from 4:32 PM to 2:46 AM

Voice

Partial outage from 4:32 PM to 2:46 AM

Call Transcription

Partial outage from 4:32 PM to 2:46 AM

Voicemail Transcription

Partial outage from 4:32 PM to 2:46 AM

Updates
  • Resolved
    Resolved

    At this time, the affected services (Call Detail Records, Account Balance, and Transcriptions) are back to their normal behavior.

    Should you experience any related issues, please contact our support staff.

    Thank you for your patience.

  • Identified
    Identified

    As a result of the issue affecting the functionality of the Call Detail Records, we confirm that at this moment Account Balance and Transcription services (Calls / Voicemail / Conference) are not getting updated in real-time.

    Once the issue is fully resolved, the deposits and transcriptions will be updated accordingly.

    Our team continues working diligently on resolving this issue. Thank you for your patience.

  • Investigating
    Investigating

    We are currently experiencing an issue with our CDR causing it to have a delay in the response time and to reflect new calls.

    Our team is working to repair this as soon as possible.

    We apologize for any inconvenience this may cause.