VoIPms - Notice history

All systems operational

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Aug 2022

Scheduled Maintenance
  • Completed
    2022-08-26 at 4:44:45
    Completed
    2022-08-26 at 4:44:45

    The maintenance for our servers Montreal 4, 9, and 10 is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.

    La maintenance de nos serveurs Montreal 4, 9 et 10 est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • In progress
    2022-08-26 at 2:00:01
    In progress
    2022-08-26 at 2:00:01

    Maintenance is now in progress

  • Planned
    2022-08-26 at 2:00:00
    Planned
    2022-08-26 at 2:00:00

    Our Montreal 4, 9, and 10 servers will undergo maintenance during a period of time estimated at 4 hours. This maintenance is scheduled to take place on Thursday, from August 25th 22:00 to August 26th 02:00 EST.

    During this maintenance window, the servers will not be available for a period of 30 minutes to 4 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===

    Nos serveurs Montréal 4, 9 et 10 subiront une maintenance pendant une période estimée à 4 heures. Cette maintenance est prévue le jeudi, du 25 Août 22:00 au 26 Août 02:00 HAE.

    Pendant cette période de maintenance, les serveurs ne seront pas disponibles pendant une période allant de 30 minutes à 4 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Los Angeles 2 POP
  • Resolved
    Resolved

    The issue has been identified and fixed.

  • Investigating
    Investigating

    Our Los Angeles 2 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

    In the meantime, we have routed all the traffic to a backup server.

    We sincerely apologize for the inconvenience this may cause.

Montreal Data Center Maintenance
  • In progress
    2022-08-11 at 4:00:01
    In progress
    2022-08-11 at 4:00:01

    Maintenance is now in progress

  • Completed
    2022-08-11 at 4:00:01
    Completed
    2022-08-11 at 4:00:01

    The maintenance for our servers is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms. <BR>--<BR> La maintenance de notre serveurs est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • Planned
    2022-08-11 at 4:00:00
    Planned
    2022-08-11 at 4:00:00

    Our Montreal data center will undergo maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on August 10th from 00:00 to 01:00 EDT.

    Customers should not be affected by this maintenance

    ====

    Notre centre de données de Montréal subira une maintenance pendant une période de temps estimée à 1 heure. Cette maintenance est prévue pour le 10 août de 00:00 à 01:00 HAE.

    Les clients ne devraient pas être affectés par cette maintenance

Scheduled Server Maintenance
  • Completed
    2022-08-09 at 3:22:09
    Completed
    2022-08-09 at 3:22:09

    The maintenance for our server dallas2.voip.ms is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms.

    La maintenance de notre serveur dallas2.voip.ms est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • In progress
    2022-08-09 at 2:00:01
    In progress
    2022-08-09 at 2:00:01

    Maintenance is now in progress

  • Planned
    2022-08-09 at 2:00:00
    Planned
    2022-08-09 at 2:00:00

    Our Dallas-2 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Monday, from August 8th 22:00 to August 9th 01:00 EST.

    During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===

    Notre serveur Dallas-2 subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le Mercredi, du 8 Août 22:00 au 9 Août 01:00 HAE.

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Scheduled Server Maintenance
  • Completed
    2022-08-04 at 2:00:01
    Completed
    2022-08-04 at 2:00:01

    Maintenance is now in progress

  • Planned
    2022-08-04 at 2:00:00
    Planned
    2022-08-04 at 2:00:00

    Our Dallas-1 server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Wednesday, from August 3rd 22:00 to August** 4th 01:00** EST.

    During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    Notre serveur Dallas-1 subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le Mercredi, du 3 Août 22:00 au 4 Août 01:00 HAE.

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Jul 2022

Wiki page maintenance
  • Completed
    2022-07-29 at 5:48:30
    Completed
    2022-07-29 at 5:48:30

    The maintenance for our server wiki is now complete. If you encounter an issue, please don’t hesitate to reach our technical support via live chat or via email at support@voip.ms. <BR>--<BR> La maintenance de notre serveur wiki) est maintenant complétée. Si vous avez une problématique, n’hésitez pas à contacter notre soutien technique par clavardage en ligne ou par courriel à soutien@voip.ms.

  • Planned
    2022-07-29 at 4:00:00
    Planned
    2022-07-29 at 4:00:00

    Our Wiki page will undergo maintenance for a period of time estimated at 1 hour. This maintenance is scheduled to take place on July 29th at 00:00 AM EST.

    During this maintenance window, our wiki will be unavailable and any change made during that window may be lost.

    We apologize for any inconvenience you may experience during this maintenance window.

    --

    Notre page Wiki subira une maintenance pendant une période estimée de 1 heure. Cette maintenance est prévue le 29 juillet à 00:00AM HAE.

    Pendant cette période de maintenance, notre Wiki ne sera pas disponible et les changements fait pendant cette période seront perdus.

    Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Server unreachable after maintenance.
  • Resolved
    Resolved

    We received an update from the data center, the server is reachable and fully operational now.

    Thank you for your patience. If you experience any further issue related to this POP, please contact our tech support department.

    Best regards

  • Investigating
    Investigating

    After scheduled maintenance, we got a report from the data center about our POP having issues to be reached. We are in close communication with them while the issue is investigated and fixed.

    Meanwhile, all the traffic to our Paris POP is being re-routed to a backup server.

    Thank you for your understanding.

Scheduled Server Maintenance
  • Completed
    2022-07-26 at 2:00:00
    Completed
    2022-07-26 at 2:00:00

    Maintenance has completed successfully

  • In progress
    2022-07-25 at 23:00:01
    In progress
    2022-07-25 at 23:00:01

    Maintenance is now in progress

  • Planned
    2022-07-25 at 23:00:00
    Planned
    2022-07-25 at 23:00:00

    Our Paris server will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Monday, July 25th from 7:00 PM to 10:00 PM EDT

    During this maintenance window, the server will not be available for a period of 30 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ====

    Notre serveur Paris subira une maintenance pendant une période estimée à 3 heures. Cette maintenance est prévue le Lundi le 25 juillet de 19h00 à 22h00 HAE

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 3 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Scheduled Customer Portal Maintenance
  • Completed
    2022-07-22 at 6:00:00
    Completed
    2022-07-22 at 6:00:00

    Maintenance has completed successfully

  • In progress
    2022-07-22 at 5:00:01
    In progress
    2022-07-22 at 5:00:01

    Maintenance is now in progress

  • Planned
    2022-07-22 at 5:00:00
    Planned
    2022-07-22 at 5:00:00

    Our Customer Portal will undergo maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on July 22nd at 00:00 AM CDT.

    During this maintenance window, the Customer Portal will be unavailable and will not let customers view or update their configurations. Phone calls will not be affected by this maintenance.

    We apologize for any inconvenience you may experience during this maintenance window.

    ====

    Notre portail client fera l'objet d'une maintenance pour une période de temps estimée à 1 heure. Cette maintenance est prévue pour le 22 juillet à 00:00 AM CDT.

    Pendant cette période de maintenance, le Portail Client sera indisponible et ne permettra pas aux utilisateurs de visualiser ou de mettre à jour leurs configurations. Le service téléphonique ne sera pas affecté par cette maintenance.

    Nous vous prions de bien vouloir nous excuser pour tout inconvénient que cette maintenance pourrait vous occasionner.

TOR-1 Unreachable
  • Resolved
    Resolved

    Server is backup up to normal operation.

  • Investigating
    Investigating

    Our Toronto-1 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come.

    In the meantime, we have routed all the traffic to a backup server.

    We sincerely apologize for the inconvenience this may cause.

Jun 2022

Scheduled Server Maintenance
  • Update
    2022-06-22 at 9:00:00
    Completed
    2022-06-22 at 9:00:00

    Maintenance has completed successfully

  • Completed
    2022-06-22 at 9:00:00
    Completed
    2022-06-22 at 9:00:00

    Maintenance has completed successfully

  • Update
    2022-06-22 at 7:00:01
    In progress
    2022-06-22 at 7:00:01

    Maintenance is now in progress

  • In progress
    2022-06-22 at 7:00:01
    In progress
    2022-06-22 at 7:00:01

    Maintenance is now in progress

  • Planned
    2022-06-22 at 7:00:00
    Planned
    2022-06-22 at 7:00:00

    Our Los Angeles 2 server will undergo maintenance during a period of time estimated at 2 hours. This maintenance is scheduled to take place on June 22nd at 3:00 AM CDT

    During this maintenance window, the server will not be available for a period of 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ====

    Notre serveur Los Angeles 2 subira une maintenance pendant une période estimée à 2 heures. Cette maintenance est prévue le 22 juin à 3:00 AM CDT

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 2 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Scheduled Server Maintenance
  • Completed
    2022-06-21 at 11:00:00
    Completed
    2022-06-21 at 11:00:00

    Maintenance has completed successfully

  • In progress
    2022-06-21 at 9:00:01
    In progress
    2022-06-21 at 9:00:01

    Maintenance is now in progress

  • Planned
    2022-06-21 at 9:00:00
    Planned
    2022-06-21 at 9:00:00

    Our Los Angeles 1 server will undergo maintenance during a period of time estimated at 2 hours. This maintenance is scheduled to take place on June 21st at 5:00 AM CDT

    During this maintenance window, the server will not be available for a period of 30 minutes to 2 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ====

    Notre serveur Los Angeles 1 subira une maintenance pendant une période estimée à 2 heures. Cette maintenance est prévue le 21 juin à 5:00 AM CDT

    Pendant cette période de maintenance, le serveur ne sera pas disponible pendant une période allant de 30 minutes à 2 heures et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Los Angeles 2 Server
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Los Angeles 2 Server is now fully operational.<br>--<br>Le serveur Los Angeles 2 est maintenant pleinement opérationnel.

  • Investigating
    Investigating

    Our Los Angeles 2 server is currently unreachable. Our team is already working on the issue to restore the service as soon as possible.

    In the meantime, we have routed all the traffic to a back-up server.

Los Angeles 1 Server
  • Resolved
    Resolved

    Los Angeles 1 Server is now fully operational.<br>--<br>Le serveur Los Angeles 1 est maintenant pleinement opérationnel.

  • Identified
    Identified

    Our team is still working closely with the Data Center to ensure we can restore full functionality to the server as soon as possible. We’ll post more updates as they come.

  • Investigating
    Investigating

    Our Los Angeles 1 server is currently unreachable. Our team is already working on the issue to restore the service as soon as possible.

    In the meantime, we have routed all the traffic to a back-up server.

Jun 2022 to Aug 2022

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