VoIPms - US Calls to 411 Directory Assistance – Incident details

Experiencing partially degraded performance

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US Calls to 411 Directory Assistance

ResolvedDegraded performance20 hours 32 minutes

Affected

Voice

Degraded performance from 10:22 PM to 4:48 PM, Operational from 4:48 PM to 6:55 PM

Outbound Calls

Degraded performance from 10:22 PM to 4:48 PM, Operational from 4:48 PM to 6:55 PM

  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently aware of an issue where calls to special service code 411 (Directory Assistance) are not connecting properly when calling with a US caller ID.

    Our team will investigate and resolve as soon as possible.

    We apologize for any inconvenience this may cause.