CDR Updates Delayed - Incident details - VoIPms - Status

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CDR Updates Delayed

Resolved

Major outage

Started 6 days ago2026-10-12Lasted 16 hours 37 minutes2026-10-1223:30:002026-10-1316:07:45UTC

Affected

VoIP.ms Platform

Call Detail Records

Updates

Resolved
2026-10-13 at 16:07:45UTC
Resolved
2026-10-13 at 16:07:45UTC
We identified an error in the Call Detail Record process that was preventing the Customer Portal CDR from being updated.
The issue has been identified and corrected, and additional measures have been implemented to help prevent it from happening again.
No data was lost. The Customer CDR is currently up to date and functioning properly.
Thank you very much for your patience and understanding.
Identified
2026-10-13 at 15:36:50UTC
Identified
2026-10-13 at 15:36:50UTC
We have identified the issue and are actively working to resolve it.
We will provide further updates as soon as possible.
Investigating
2026-10-12 at 23:30:00UTC
Investigating
2026-10-12 at 23:30:00UTC
We are aware of an issue affecting CDR updates. At this time, CDR data is not being updated as expected.
Our team is actively investigating the root cause and working diligently to resolve the issue as soon as possible. Call services continue to operate normally and are not affected.
Thank you for your patience and understanding.