VoIPms - Montreal Servers – Incident details

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Montreal Servers

Resolved
Major outage
Started 5 days agoLasted about 4 hours

Affected

Point of Presence: Canada

Major outage from 2:31 PM to 6:48 PM

Montreal 01, QC

Major outage from 2:31 PM to 6:48 PM

Montreal 02, QC

Major outage from 2:31 PM to 6:48 PM

Montreal 03, QC

Major outage from 2:31 PM to 6:48 PM

Montreal 04, QC

Major outage from 2:31 PM to 6:48 PM

Montreal 05, QC

Major outage from 2:31 PM to 6:48 PM

Updates
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We have rerouted traffic on our servers to ensure calls can continue connecting while we work to fully resolve the issue.

  • Identified
    UTC
    Identified

    At this time, we observe this issue affecting all Montreal Servers.

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently aware of a network issue affecting the quality of the calls placed from our Montreal Servers.

    You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server.

    We reached our provider to learn more about this issue and push for a solution.

    We’ll provide more updates as soon as they are available.