VoIPms - Emergency Services - PSAP Incident Notification – Incident details

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Emergency Services - PSAP Incident Notification

Resolved
Degraded performance
Started 3 months agoLasted about 22 hours

Affected

Voice

Degraded performance from 5:53 PM to 4:18 PM

Emergency Services (e911)

Degraded performance from 5:53 PM to 4:18 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Our emergency service provider continues to investigate. Our provider's peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Alternate routing is being investigated. Our provider's Incident Command will continue to request hourly updates from the circuit provider(s).

    The Next update will be provided when more information becomes available.

  • Investigating
    UTC
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 6037 - Cherokee County Department of Communications, SC

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information.

     

    We’ll continue providing updates regularly and as soon as they become available.