Some Toronto POPs are unreachable. - Incident details - VoIPms - Status

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Some Toronto POPs are unreachable.

Resolved

Major outage

Started over 3 years ago2023-05-07Lasted about 21 hours2023-05-0718:16:212023-05-0815:29:59UTC

Affected

Point of Presence: Canada

Toronto 06, ON

Toronto 07, ON

Toronto 08, ON

Toronto 09, ON

Updates

Resolved
2023-05-08 at 15:29:59UTC
Resolved
2023-05-08 at 15:29:59UTC
Our Providers applied a fix to this network connectivity issue, we have been monitoring it and it seems stable now.

We are canceling the re-routing. All should be working as intended. If you experience any issues, please contact our support staff.

Thank you.
Identified
2023-05-07 at 21:36:54UTC
Identified
2023-05-07 at 21:36:54UTC
This network issue is happening again, affecting the same servers as before.

We re-routed again their traffic to other servers to mitigate the affectation and will keep it that way until we can confirm their network is as stable as possible.

We apologize for the inconvenience this may cause you.
Resolved
2023-05-07 at 18:41:20UTC
Resolved
2023-05-07 at 18:41:20UTC
This has been fixed now and the re-routing has been canceled, all should be working normally now.

We apologize for the inconvenience.
Investigating
2023-05-07 at 18:16:21UTC
Investigating
2023-05-07 at 18:16:21UTC
Our servers Toronto 06, Toronto 07, Toronto 08, and Toronto 09 are experiencing network issues. We have communicated with our providers to have this fixed, meanwhile, we have re-routed traffic from those POPs to others.

We will provide updates as soon as possible.

Regards