Some Toronto POPs are unreachable. - Incident details - VoIPms - Status

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Resolved
Some Toronto POPs are unreachable.

Started

2023-05-07 at 18:16:21

Status

Resolved after about 21 hours

Impact

Major outage

Affected

Point of Presence: Canada

Toronto 06, ON

Toronto 07, ON

Toronto 08, ON

Toronto 09, ON

Resolved
2023-05-08 at 15:29:59
Resolved
2023-05-08 at 15:29:59
Our Providers applied a fix to this network connectivity issue, we have been monitoring it and it seems stable now.

We are canceling the re-routing. All should be working as intended. If you experience any issues, please contact our support staff.

Thank you.
Identified
2023-05-07 at 21:36:54
Identified
2023-05-07 at 21:36:54
This network issue is happening again, affecting the same servers as before.

We re-routed again their traffic to other servers to mitigate the affectation and will keep it that way until we can confirm their network is as stable as possible.

We apologize for the inconvenience this may cause you.
Resolved
2023-05-07 at 18:41:20
Resolved
2023-05-07 at 18:41:20
This has been fixed now and the re-routing has been canceled, all should be working normally now.

We apologize for the inconvenience.
Investigating
2023-05-07 at 18:16:21
Investigating
2023-05-07 at 18:16:21
Our servers Toronto 06, Toronto 07, Toronto 08, and Toronto 09 are experiencing network issues. We have communicated with our providers to have this fixed, meanwhile, we have re-routed traffic from those POPs to others.

We will provide updates as soon as possible.

Regards