Incoming and Outgoing Calls - Toronto, ON Service Area - Incident details - VoIPms - Status

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Incoming and Outgoing Calls - Toronto, ON Service Area

Resolved

Partial outage

Started about 7 hours ago2026-10-16Lasted 6 hours 19 minutes2026-10-1615:06:4621:25:51UTC

Affected

Voice

Inbound Calls

Outbound Calls

Updates

Resolved
2026-10-16 at 21:25:51UTC
Resolved
2026-10-16 at 21:25:51UTC
This incident has been resolved.
Identified
2026-10-16 at 15:46:05UTC
Identified
2026-10-16 at 15:46:05UTC
The issue has been identified as a fiber-optic cable fault, and the teams have already been dispatched to carry out the necessary repairs.
Investigating
2026-10-16 at 15:06:46UTC
Investigating
2026-10-16 at 15:06:46UTC
One of our upstream carriers is currently experiencing an issue affecting outgoing and incoming calls to Toronto, ON service area. You may experience issues like silence, dropped calls or connectivity issues while making calls. We are diligently working with them in order to restore the service.