VoIPms - Canada Numbers - Ringback Tone on Incoming Calls – Incident details

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Canada Numbers - Ringback Tone on Incoming Calls

IdentifiedDegraded performance

Affected

Voice

Degraded performance from 5:25 PM to 3:06 PM, Operational from 3:06 PM to 9:33 PM, Degraded performance from 9:33 PM to 12:00 AM

Inbound Calls

Degraded performance from 5:25 PM to 3:06 PM, Operational from 3:06 PM to 9:33 PM, Degraded performance from 9:33 PM to 12:00 AM

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are aware of an ongoing issue where some DID numbers are not providing a ringback tone to callers when receiving incoming calls.

    We are working closely with our carrier to resolve the issue as soon as possible.

    We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution.