VoIPms - Canada Numbers - Ringback Tone on Incoming Calls – Incident details

Inbound Calls experiencing degraded performance

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Canada Numbers - Ringback Tone on Incoming Calls

Investigating
Degraded performance
Started about 5 hours ago

Affected

Voice

Degraded performance from 5:25 PM to 12:00 AM

Inbound Calls

Degraded performance from 5:25 PM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    We are aware of an ongoing issue where some DID numbers are not providing a ringback tone to callers when receiving incoming calls.

    We are working closely with our carrier to resolve the issue as soon as possible.

    We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution.