VoIPms - Inbound call one-way audio issue affecting Ontario, CA DID numbers – Incident details

Inbound Calls experiencing degraded performance

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Inbound call one-way audio issue affecting Ontario, CA DID numbers

Resolved
Partial outage
Started 1 day agoLasted 52 minutes

Affected

Voice

Partial outage from 7:36 PM to 8:29 PM

Inbound Calls

Partial outage from 7:36 PM to 8:29 PM

Updates
  • Resolved
    UTC
    Resolved

    Our provider confirmed that the issue has been resolved.

  • Identified
    UTC
    Identified

    Our carrier was able to narrow down the issue to some Bell Circuits. They have rerouted traffic from their circuits until the issue is fully resolved. Calls are operating normally at this time.

  • Investigating
    UTC
    Investigating

    One of our Canadian providers is currently experiencing one-way audio for inbound calls received by Ontario, Canada DID numbers. Our provider is working on it as a High Priority. We'll provide additional updates once they're available.