VoIPms - [Identified] VoIPms - SMS/MMS service to SIP - Inbound/Outbound SMS via SIP – Incident details

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[Identified] VoIPms - SMS/MMS service to SIP - Inbound/Outbound SMS via SIP

Monitoring
Operational
Started about 2 hours ago

Affected

Messaging

Major outage from 7:07 PM to 9:24 PM, Partial outage from 7:07 PM to 9:24 PM, Operational from 7:07 PM to 12:00 AM

Inbound Messaging

Partial outage from 7:07 PM to 9:24 PM, Operational from 9:24 PM to 12:00 AM

Outbound Messaging

Partial outage from 7:07 PM to 9:24 PM, Operational from 9:24 PM to 12:00 AM

Messaging Center

Operational from 7:07 PM to 12:00 AM

Short Message Peer-to-Peer (SMPP)

Major outage from 7:07 PM to 9:24 PM, Operational from 9:24 PM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    We identified a problem with our SMS/MMS SIP service that could cause delayed or failed outbound messages and brief service disruption. We applied a fix and confirmed is working again.

    We are monitoring the service closely.

  • Investigating
    UTC
    Investigating

    We are aware of an issue affecting the SMS/MMS service via SIP (softphone applications) and SMPP. The messaging service is still available via email, web portal and API. Our engineering team is already working to fix this issue as soon as possible.

    We apologize for any inconvenience this may cause.