VoIPms - Emergency Services - PSAP Incident Notification – Incident details

Emergency Services (e911) experiencing degraded performance

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Emergency Services - PSAP Incident Notification

Investigating
Degraded performance
Started 4 days ago

Affected

Voice

Degraded performance from 10:56 PM to 12:00 AM

Emergency Services (e911)

Degraded performance from 10:56 PM to 12:00 AM

Updates
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below. 

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4921 - Isleta Pueblo Tribal Police Department, NM

    FCC ID 4900 - Bernalillo County Emergency Communications Department, NM

    FCC ID 4896 - Albuquerque Police Department Emergency Communications Center, NM

    FCC ID 4905 - Catron County Sheriffs Department, NM

    FCC ID 4906 - Pecos Valley Regional Communications Center, NM

    FCC ID 8727 - Cibola Regional Communication Center, NM

    FCC ID 4950 - Raton Police Department, NM

    FCC ID 4909 - Clovis Police Department, NM

    FCC ID 4911 - De Baca County Regional Emergency Communications Center, NM

    FCC ID 4937 - Mesilla Valley Regional Dispatch Authority, NM

    FCC ID 8750 - White Sands Missile Range Control Central, NM

    FCC ID 4912 - Regional Emergency Dispatch Authority, NM

    FCC ID 4904 - Carlsbad Police Department, NM

    FCC ID 4915 - Grant County Regional Dispatch Authority, NM

    FCC ID 8184 - Guadalupe County Emergency Communications, NM

    FCC ID 4918 - Hidalgo County Central Dispatch, NM

    FCC ID 8313 - Lea County Communication Authority, NM

    FCC ID 4955 - Ruidoso Police Department, NM

    FCC ID 4928 - Lincoln County Sheriffs Department, NM

    FCC ID 4929 - County of Los Alamos, NM

    FCC ID 4933 - Luna County Central Dispatch, NM

    FCC ID 4989 - Zuni Tribal Police Department, NM

    FCC ID 4935 - McKinley County Metropolitan Dispatch Authority, NM

    FCC ID 8830 - Tularosa Basin Regional Dispatch Authority, NM

    FCC ID 8830 - Tularosa Basin Regional Dispatch Authority - Alamogordo - 2038, NM

    FCC ID 4947 - Tucumcari-Quay Regional Emergency Communications Center, NM

    FCC ID 4913 - Espanola-Rio Arriba 9-1-1 Center, NM

    FCC ID 4923 - Jicarilla Apache Nation Police Department, NM

    FCC ID 4945 - Portales Communications Center, NM

    FCC ID 4960 - Sandoval County Regional Emergency Communications Center, NM

    FCC ID 4952 - City of Rio Rancho Emergency Communications Center, NM

    FCC ID 4941 - Navajo Police Department - Shiprock District, NM

    FCC ID 4956 - San Juan County Communications Authority, NM

    FCC ID 4926 - Las Vegas City Police Department, NM

    FCC ID 4974 - NM-DPS D2-D7 Las Vegas, NM

    FCC ID 4965 - Santa Fe Regional Emergency Communications Center, NM

    FCC ID 4967 - Sierra County Regional Dispatch Authority, NM

    FCC ID 4969 - Socorro Police Department, NM

    FCC ID 4980 - Taos Central Dispatch, NM

    FCC ID 4951 - Town of Red River, NM

    FCC ID 4985 - Torrance County 9-1-1, NM

    FCC ID 4908 - Clayton Police Department, NM

    FCC ID 4988 - Valencia Regional Emergency Communications Center, NM

    Impact of the issue:

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line.