VoIPms - Customer portal unreachable – Incident details

Experiencing partially degraded performance

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Customer portal unreachable

ResolvedMajor outage2 hours 39 minutes

Affected

VoIP.ms Platform

Major outage from 4:45 AM to 7:24 AM

Main Website

Major outage from 4:45 AM to 7:24 AM

Customer Portal

Major outage from 4:45 AM to 7:24 AM

REST API

Major outage from 4:45 AM to 7:24 AM

  • ResolvedUTC

    Our provider has fixed the network issue on his end, and we have verified that all is back to normal. If you experience further problems, don't hesitate to get in touch with our support staff.

    We appreciate your patience on this.

    Regards.

  • IdentifiedUTC

    Our provider has confirmed an issue affecting their data center, which is currently causing our main web portal to be unreachable.

    We are working closely with their team to restore access to our portals as quickly as possible.

    We will provide updates as soon as possible.

  • InvestigatingUTC

    Our main web, customer portal, and our API service are currently unreachable.

    We are investigating this issue.