VoIPms - Emergency Services - PSAP Incident Notification – Incident details

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Emergency Services - PSAP Incident Notification

Resolved
Degraded performance
Started about 1 year agoLasted about 2 hours

Affected

Voice

Degraded performance from 5:21 AM to 7:14 AM

Emergency Services (e911)

Degraded performance from 5:21 AM to 7:14 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available.