Affected
Degraded performance from 8:08 PM to 12:25 AM
Degraded performance from 8:08 PM to 12:25 AM
- ResolvedResolvedThis incident has been resolved.
- UpdateUpdate
A service disruption has been identified that potentially affects you or your end users; details can be found below.
Geographic Area and/or PSAPs Potentially Affected:
FCC ID 1555 - Lake County Sheriffs Office,FL
FCC ID 1579 - Marion County Sheriffs Department,FL
FCC ID 1600 - Ocala Police Department,FL
FCC ID 1613 - Osceola County Sheriffs Office,FL
FCC ID 1660 - St Cloud Police Department,FL
FCC ID 1664 - Sumter County 9-1-1,FL
FCC ID 1475 - Citrus County E9-1-1,FL
FCC ID 1550 - Kissimmee Police Department,FL
FCC ID 1566 - Leesburg Police Department, FL
FCC ID 7918 - Groveland Police Department, FL
FCC ID 1579 - Public Safety Communications, FL
FCC ID 1505 - Eustis Police Department, FL
Impact of the issue:
Our emergency service provider continues to investigate. Our emergency service provider peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. Our emergency service provider Incident Team, is verifying if additional PSAPs are affected. A ticket has been opened with the circuit provider(s). Circuit provider has reported a higher-level outage. Alternate routing has been identified, and implementation is in progress. Mitigation efforts continue.
Incident Command will continue to request hourly updates from the circuit provider(s).We’ll continue providing updates regularly and as soon as they become available.
- UpdateUpdate
A service disruption has been identified that potentially affects you or your end users; details can be found below.
Geographic Area and/or PSAPs Potentially Affected:
FCC ID 1475 - Citrus County E9-1-1,FL
FCC ID 1550 - Kissimmee Police Department,FL
FCC ID 1555 - Lake County Sheriffs Office,FL
FCC ID 1579 - Marion County Sheriffs Department,FL
FCC ID 1600 - Ocala Police Department,FL
FCC ID 1613 - Osceola County Sheriffs Office,FL
FCC ID 1660 - St Cloud Police Department,FL
FCC ID 1664 - Sumter County 9-1-1,FLImpact of the issue:
Our emergency service provider continues to investigate. Our emergency service provider peering components have been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. Our emergency service provider Incident Team, is verifying if additional PSAPs are affected. A ticket has been opened with the circuit provider(s). Circuit provider has reported a higher-level outage. Alternate routing has been identified, and implementation is in progress. Mitigation efforts continue.
Incident Command will continue to request hourly updates from the circuit provider(s).We’ll continue providing updates regularly and as soon as they become available.
- InvestigatingInvestigating
A service disruption has been identified that potentially affects you or your end users; details can be found below.
Geographic Area and/or PSAPs Potentially Affected:
FCC ID 1475 - Citrus County E9-1-1,FL
FCC ID 1550 - Kissimmee Police Department,FL
FCC ID 1555 - Lake County Sheriffs Office,FL
FCC ID 1579 - Marion County Sheriffs Department,FL
FCC ID 1600 - Ocala Police Department,FL
FCC ID 1613 - Osceola County Sheriffs Office,FL
FCC ID 1660 - St Cloud Police Department,FL
FCC ID 1664 - Sumter County 9-1-1,FLImpact of the issue:
Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information
We’ll continue providing updates regularly and as soon as they become available.