VoIPms - Live Chat and Ticket system – Incident details

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Live Chat and Ticket system

ResolvedMajor outage3 hours 22 minutes

Affected

Support

Major outage from 6:15 PM to 9:38 PM

Online Chat

Major outage from 6:15 PM to 9:38 PM

Ticket System

Major outage from 6:15 PM to 9:38 PM

  • ResolvedUTC

    The provider has applied a fix for this issue and both Live chat and Ticket system are fully operational.

    We apologize for any inconvenience this may have caused.

  • IdentifiedUTC

    Our provider is currently working on deploying a fix for this issue.

    We continue working closely with them.

  • InvestigatingUTC

    Our Chat and Tickets service provider is currently experiencing an issue affecting our support platform. Live Chat and Tickets are unavailable for the moment. We are following this issue closely and we’ll update this tracker as soon the case is resolved.