VoIPms - Customer Portal – Incident details

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Customer Portal

ResolvedDegraded performance50 hours 28 minutes

Affected

VoIP.ms Platform

Degraded performance from 5:37 PM to 8:05 PM

Main Website

Degraded performance from 5:37 PM to 8:05 PM

Customer Portal

Degraded performance from 5:37 PM to 8:05 PM

  • ResolvedUTC

    At this time we can confirm that network intermittency has been resolved and the portal is fully functional and stable. Please reach out to technical support if you continue to experience issues.

  • MonitoringUTC

    A recent update has been deployed to address network and packet loss issues, yielding positive outcomes thus far. Our team will continue to vigilantly monitor the portal’s stability to ensure ongoing functionality.

  • IdentifiedUTC

    The provider has been able to observe and confirm the packet loss. Our team continues working closely with our provider to push for a resolution.

  • UpdateUTC

    Our team continues working diligently to resolve this issue. We apologize for any inconvenience this may cause.

  • InvestigatingUTC

    We are aware of a network issue currently affecting our Customer Portal causing it to be intermittently unreachable or slow to respond at times.


    Our team is diligently investigating this issue and we'll provide more updates as soon as they are available.