New York Servers - Incident details - VoIPms - Status

VoIP.ms Status Page

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New York Servers

Resolved

Major outage

Started about 3 years ago2023-07-10Lasted 2 days22:16:562023-07-137:12:15UTC

Affected

Point of Presence: United States

New York 1, NY

New York 2, NY

New York 3, NY

New York 4, NY

Updates

Resolved
2023-07-13 at 7:12:15UTC
Resolved
2023-07-13 at 7:12:15UTC
After our providers restored the power on the data center and the servers came back, we canceled the re-route over these servers.

Thank you for your patience on this.
Update
2023-07-11 at 8:27:54UTC
Update
2023-07-11 at 8:27:54UTC
We have successfully re-routed all the DIDs that were using Newyork 1 to 4 to backup servers, this is a temporary measure, while our provider gets their issue fixed.

Thank you for your patience on this.
Update
2023-07-11 at 3:16:50UTC
Update
2023-07-11 at 3:16:50UTC
We have just received updates from our provider: They are still working on the issue with their respective vendor. We are still awaiting a firm ETA.

Rest assured that our team keeps monitoring this and that we will provide further updates as soon as possible.
Identified
2023-07-11 at 0:09:45UTC
Identified
2023-07-11 at 0:09:45UTC
Hello,

Our provider has identified a power issue on the datacenter that hosts these servers. They reported that they are working on fixing this, however, there is no ETA.

We apologize for the inconvenience.
Investigating
2023-07-10 at 22:16:56UTC
Investigating
2023-07-10 at 22:16:56UTC
We are experiencing issues with our New York-1, New York-2, New York-3 and New York- 4 POPs. We are investigating this.

Thank you for understanding.