VoIPms - Inbound and Outbound calls in Quebec Province – Incident details

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Inbound and Outbound calls in Quebec Province

Resolved2 hours 19 minutes

Affected

Voice

Operational from 3:43 PM to 6:02 PM

Inbound Calls

Operational from 3:43 PM to 6:02 PM

Outbound Calls

Operational from 3:43 PM to 6:02 PM

  • ResolvedUTC

    All services are operational.

  • MonitoringUTC

    Our carrier has confirmed the issue should be resolved by now. We continue monitoring closely to make sure the case is fully closed.

  • IdentifiedUTC

    One of our Major upstream carriers is currently experiencing an issue affecting outgoing and incoming calls to some areas from Quebec's province. You may experience issues like silence, dropped calls, or connectivity issues while making or receiving calls. We are diligently working with them in order to restore the service. In the meantime, we have made routing changes to our outbound routes in order to mitigate outgoing calls issues.

  • InvestigatingUTC

    We reached our provider to learn more about this issue and push for a solution. We’ll provide more updates as soon as they are available.