VoIPms - Notice history

We are currently aware of an issue affecting our FAX service, where customers may experience intermittent busy signals or connectivity errors when attempting to send or receive faxes.

Our team is actively working with our carrier to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 6404 - Angelina County Sheriffs Office - HU, TX
FCC ID 6747 - Lufkin Police Department - HU, TX
FCC ID 6404 - Angelina County Sheriffs Office - BM, TX
FCC ID 6448 - Brazoria County Sheriffs Office - HU, TX
FCC ID 6489 - Clute Police Department, TX
FCC ID 6712 - Lake Jackson Police Department, TX
FCC ID 6449 - Brazoria Police Department, TX
FCC ID 6405 - Angleton Police Department, TX
FCC ID 6585 - Freeport Police Department, TX
FCC ID 6988 - West Columbia Police Department, TX
FCC ID 6498 - Colorado County Sheriffs Office, TX
FCC ID 6723 - League City Police Department - HM, TX
FCC ID 6707 - La Marque Police Department, TX
FCC ID 6545 - Dickinson Police Department, TX
FCC ID 6890 - Santa Fe Police Department - HU, TX
FCC ID 6692 - Kemah Police Department, TX
FCC ID 6601 - Galveston County Sheriffs Department, TX
FCC ID 6602 - Galveston Police Department, TX
FCC ID 6942 - Texas City Police Department, TX
FCC ID 6656 - Houston County Sheriffs Office - HU, TX
FCC ID 6726 - Leon County Sheriffs Office - RS, TX
FCC ID 6750 - Madison County Sheriffs Office, TX
FCC ID 6424 - Bay City Police Department, TX
FCC ID 6757 - Matagorda County Sheriffs Office - HU, TX
FCC ID 6792 - Nacogdoches Police Department, TX
FCC ID 6834 - Polk County Sheriffs Office - HU, TX
FCC ID 6882 - San Augustine County Sheriffs Office - HU, TX
FCC ID 6884 - San Jacinto County Sheriffs Office, TX
FCC ID 6899 - Shelby County Sheriffs Office, TX
FCC ID 6950 - Trinity County Sheriffs Office, TX
FCC ID 8168 - Walker County Public Safety Communications Center, TX
FCC ID 6560 - El Campo Police Department, TX
FCC ID 6993 - Wharton County Sheriffs Office - HU, TX
FCC ID 6994 - Wharton Police Department, TX

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information 

We’ll continue providing updates regularly and as soon as they become available. 

A service disruption has been identified that potentially affects you or your end users; details can be found below. 

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 3978 - Calhoun County 911-E, MS

Impact of the issue:

An issue potentially impacting emergency services to the PSAPs listed above has been identified.

A service disruption has been identified that potentially affects you or your end users; details can be found below. 

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 3884 - Oregon County Sheriffs Department, MO

Impact of the issue:

An issue potentially impacting emergency services to the PSAPs listed above has been identified.

Our New York 5 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 67 - Kotzebue Police Department/Regional Jail, AK

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available. 

We are currently investigating this incident.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 8221 - St. Thomas 9-1-1 Call Center, VI

FCC ID 8220 - St. Croix 9-1-1 Call Center, VI

Impact of the issue: 

An issue potentially impacting emergency services to the PSAPs listed above has been identified.

Our emergency service provider has gathered to investigate.

Next update in one hour.

We’ll continue providing updates regularly and as soon as they become available. 

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR

Impact of the issue: 

PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

We’ll continue providing updates regularly and as soon as they become available. 

We are currently investigating this incident.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 8483 - Adams County E911, MS
FCC ID 3970 - Amite County Sheriffs Department, MS
FCC ID 3977 - Brandon Police Department, MS
FCC ID 8308 - Byram Police Department, MS
FCC ID 3979 - Canton Police Department, MS
FCC ID 3984 - Choctaw 9-1-1, MS
FCC ID 3985 - Claiborne County Sheriffs Department, MS
FCC ID 3989 - Clinton Police Department, MS
FCC ID 3991 - Columbia Police Department, MS
FCC ID 3992 - Copiah County EOC, MS
FCC ID 3994 - Covington County E-911 Dispatch Center, MS
FCC ID 3997 - Flowood Police Department, MS
FCC ID 3998 - Forrest County Sheriffs Office, MS
FCC ID 4000 - Franklin County Sheriffs Office, MS
FCC ID 4002 - George County Board of Supervisors, MS
FCC ID 8848 - Gluckstadt Police Department, MS
FCC ID 4003 - Greene County Sheriffs Office, MS
FCC ID 4008 - Hancock County Central Dispatch, MS
FCC ID 4010 - Hattiesburg Police Department, MS
FCC ID 4014 - Hinds County Sheriffs Department, MS
FCC ID 4019 - Humphreys County Sheriffs Department, MS
FCC ID 4024 - Jackson Police Department, MS
FCC ID 4025 - Jasper County Sheriffs Office, MS
FCC ID 4026 - Jefferson County Sheriffs Department, MS
FCC ID 4027 - Jefferson Davis County Sheriffs Office, MS
FCC ID 4028 - Jones County Emergency Operations Center, MS
FCC ID 4033 - Lamar County Emergency Communications, MS
FCC ID 4038 - Lawrence County Sheriff, MS
FCC ID 4040 - Leake County Communications Center, MS
FCC ID 4044 - Lincoln County Sheriffs Office, MS
FCC ID 4048 - Madison County Sheriffs Office, MS
FCC ID 4049 - Madison Police Department, MS
FCC ID 4050 - Marion County Sheriffs Office, MS
FCC ID 4052 - McComb-Pike Central Dispatch, MS
FCC ID 8864 - Mississippi Capitol Police Department, MS
FCC ID 4060 - Newton County Emergency Management Agency E9-1-1, MS
FCC ID 4071 - Pearl Police Department, MS
FCC ID 4072 - Pearl River County Sheriffs Department, MS
FCC ID 4073 - Perry County Sheriffs Department, MS
FCC ID 4074 - Petal Police Department, MS
FCC ID 4082 - Rankin County Sheriffs Office, MS
FCC ID 4083 - Richland Police Department, MS
FCC ID 4085 - Ridgeland Police Department, MS
FCC ID 4087 - Scott County Sheriffs Office, MS
FCC ID 4089 - Simpson County Sheriffs Office, MS
FCC ID 4090 - Smith County Sheriffs Office, MS
FCC ID 4093 - Stone County 9-1-1, MS
FCC ID 4101 - Vicksburg-Warren E9-1-1, MS
FCC ID 4102 - Walthall County Sheriffs Office, MS
FCC ID 4106 - Wayne County Sheriffs Office, MS
FCC ID 4108 - Wilkinson County Sheriffs Office, MS
FCC ID 4111 - Yazoo County E9-1-1, MS

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available. 

Our main Canadian carrier is experiencing incoming call disruptions in Quebec, Manitoba, and Nova Scotia. This issue is currently being investigated by their team. This issue should not affect outbound calls. We apologize for any inconvenience this may cause.

We'll provide further updates as soon as they're available.

We are currently investigating this incident.

A service disruption has been identified that potentially affects you or your end users; details can be found below.   

Geographic Area and/or PSAPs Potentially Affected: 

FCC ID 4877 - Warren Township Police, NJ: 340350014

Impact of the issue: 

Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available.