Notice history

Operational

Oct 2025

Scheduled Maintenance – Wiki Portal

Completed
2025-10-05 at 7:15:00
Completed
2025-10-05 at 7:15:00
Maintenance has completed successfully
In progress
2025-10-05 at 6:15:01
In progress
2025-10-05 at 6:15:01
Maintenance is now in progress
Planned
2025-10-05 at 6:15:00
Planned
2025-10-05 at 6:15:00
We’ll be carrying out maintenance on the Wiki Portal.
The portal may be briefly unavailable, but the downtime is expected to last only a couple of minutes.
Thank you for bearing with us while we make these improvements.

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Nous réaliserons une maintenance sur le portail Wiki.
L’accès au portail pourra être temporairement interrompu, mais cela ne devrait durer que quelques minutes.
Merci de votre patience pendant que nous améliorons nos services.

Resolved
2025-10-04 at 18:47:44
Resolved
2025-10-04 at 18:47:44
This incident has been resolved.
Identified
2025-10-04 at 11:03:31
Identified
2025-10-04 at 11:03:31
A service disruption has been identified that potentially affects you or your end users; details can be found below.

Geographic Area and/or PSAPs Potentially Affected:
FCC ID 7577 - Mineral County Homeland Security Emergency Management and 911, WV

Impact of the issue:
Our emergency service provider has been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.

We’ll continue providing updates regularly and as soon as they become available.
Investigating
2025-10-04 at 10:28:48
Investigating
2025-10-04 at 10:28:48
A service disruption has been identified that potentially affects you or your end users; details can be found below.

Geographic Area and/or PSAPs Potentially Affected:
FCC ID 7577 - Mineral County Homeland Security Emergency Management and 911, WV

Impact of the issue:
PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

We’ll continue providing updates regularly and as soon as they become available.

Resolved
2025-10-03 at 17:35:06
Resolved
2025-10-03 at 17:35:06
This incident has been resolved.
Investigating
2025-10-03 at 17:06:01
Investigating
2025-10-03 at 17:06:01
We are investigating an issue with the accessibility of the Customer Portal. This issue does not affect calls, SMS, fax or any other active service functionality. Our team is working diligently to resolve this situation as soon as possible. We apologize for any inconvenience this may cause.

Scheduled Maintenance – Reseller Platform

Completed
2025-10-03 at 8:15:00
Completed
2025-10-03 at 8:15:00
Maintenance has completed successfully
In progress
2025-10-03 at 7:15:01
In progress
2025-10-03 at 7:15:01
Maintenance is now in progress
Planned
2025-10-03 at 7:15:00
Planned
2025-10-03 at 7:15:00
We’ll be performing scheduled maintenance on the Reseller Platform.
During this time, you may notice a brief service interruption.
Everything will be back up quickly, and we appreciate your patience.

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Nous effectuerons une maintenance programmée sur la plateforme revendeur.
Pendant cette période, un bref arrêt de service peut survenir.
Tout sera rétabli rapidement et nous vous remercions de votre compréhension.

Sep 2025

Resolved
2025-09-25 at 19:23:40
Resolved
2025-09-25 at 19:23:40
This incident has been resolved.
Identified
2025-09-25 at 13:02:01
Identified
2025-09-25 at 13:02:01
A service disruption has been identified that potentially affects you or your end users; details can be found below.

Geographic Area and/or PSAPs Potentially Affected:
FCC ID 692 - Del Norte County Sheriffs Department, CA

FCC ID 534 - Arcata Police Department, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
FCC ID 715 - Eureka Police Department, CA Not Impacted
FCC ID 726 - Fortuna Police Department, CA Not Impacted
FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

Impact of the issue:
No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been implemented where noted below. Impact has been mitigated. There is currently no impact to services. Our emergency service provider continue to work towards final restoration of services. Calls destined for Del Norte County Sheriffs Department - CA are being answered by Humboldt County Sheriffs Department - CA.
Next update will be provided in two hours or when more information becomes available.
Investigating
2025-09-25 at 8:31:48
Investigating
2025-09-25 at 8:31:48
A service disruption has been identified that potentially affects you or your end users; details can be found below.

Geographic Area and/or PSAPs Potentially Affected:
FCC ID 692 - Del Norte County Sheriffs Department, CA

FCC ID 534 - Arcata Police Department, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
FCC ID 715 - Eureka Police Department, CA Not Impacted
FCC ID 726 - Fortuna Police Department, CA Not Impacted
FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

Impact of the issue:
An issue potentially impacting emergency services to the PSAPs listed above has been identified.
Our emergency service provider has gathered to investigate.
Next update in one hour.

We’ll continue providing updates regularly and as soon as they become available.

Resolved
2025-09-25 at 6:06:05
Resolved
2025-09-25 at 6:06:05
This incident has been resolved.
Investigating
2025-09-25 at 4:58:31
Investigating
2025-09-25 at 4:58:31
We are currently investigating an incident affecting calls, voicemail and conference recordings and transcriptions.
Our apologies for any inconvenience you may experience as a result of this incident

Resolved
2025-09-24 at 14:53:36
Resolved
2025-09-24 at 14:53:36
This incident has been resolved.
Investigating
2025-09-24 at 11:36:43
Investigating
2025-09-24 at 11:36:43
We are currently having an issue updating the Call Detail Records of some POPs, we are investigating. This is not affecting any other of our services.

Resolved
2025-09-23 at 17:40:28
Resolved
2025-09-23 at 17:40:28
This incident has been resolved.
Investigating
2025-09-23 at 16:24:13
Investigating
2025-09-23 at 16:24:13
A service disruption has been identified that potentially affects you or your end users; details can be found below.

Geographic Area and/or PSAPs Potentially Affected:
FCC ID 3756 - Branson Police Department, MO
FCC ID 3781 - Christian County 9-1-1, MO
FCC ID 3789 - Crawford County E9-1-1 Communications, MO
FCC ID 3792 - Dade County 9-1-1 Center, MO
FCC ID 3793 - Dallas County 9-1-1, MO
FCC ID 3942 - Stone County Emergency Services, MO
FCC ID 3947 - Taney County Sheriff, MO

Non-Impacted PSAPs:
FCC ID 3747 - Barry County 9-1-1, MO
FCC ID 3787 - Boone County Joint Communications, MO
FCC ID 8705 - Dent County Sheriff's Office, MO
FCC ID 3849 - Lincoln County 9-1-1 Communications Center, MO
FCC ID 3799 - Douglas County Sheriff's Office, MO
FCC ID 8307 - El Dorado Springs Police Department, MO
FCC ID 3824 - Howell County 9-1-1, MO
FCC ID 3831 - Jefferson City Police Department, MO
FCC ID 3841 - Laclede County Communications Center, MO
FCC ID 3870 - Monroe County 9-1-1, MO
FCC ID 8409 - Ozark County Sheriff's Department, MO
FCC ID 3903 - Pulaski County 9-1-1 Communications, MO
FCC ID 3915 - Rolla Police Department, MO
FCC ID 3925 - Shelby County E9-1-1, MO
FCC ID 3965 - Texas County Emergency Services, MO
FCC ID 3954 - Warren County 9-1-1, MO
FCC ID 3960 - Webster County 9-1-1 Emergency Services, MO
FCC ID 8526 - Wright County Emergency Communication Center, MO

Impact of the issue:
Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available.

Scheduled Maintenance – Fax 2 Server

Completed
2025-09-26 at 18:54:56
Completed
2025-09-26 at 18:54:56
Maintenance has completed successfully.
In progress
2025-09-22 at 21:00:01
In progress
2025-09-22 at 21:00:01
Maintenance is now in progress
Planned
2025-09-22 at 21:00:00
Planned
2025-09-22 at 21:00:00
On Monday, September 22nd, one of our infrastructure providers will perform maintenance to consolidate and optimize the data center where our Fax servers are hosted.
As part of this work, our Fax 2 server will be powered down and relocated. Following the relocation, additional adjustments will be made to prepare for the relocation of the remaining Fax servers scheduled for September 30th.
Maintenance Window:
* Start: Monday, September 22nd at 5:00 PM EDT
* Finish: Friday, September 26th at 5:00 PM EDT
During this period, traffic for Fax 2 will be re-routed to backup systems in order to minimize any service disruption.
We apologize for any inconvenience this may cause and appreciate your understanding as we continue working to enhance the reliability and performance of our services.
Thank you.

Aug 2025

Resolved
2025-08-31 at 14:41:34
Resolved
2025-08-31 at 14:41:34
This incident has been resolved.
Investigating
2025-08-30 at 21:12:54
Investigating
2025-08-30 at 21:12:54
A service disruption has been identified that potentially affects you or your end users; details can be found below.
Geographic Area and/or PSAPs Potentially Affected:
FCC ID 3884 - Oregon County Sheriffs Department, MO
Impact of the issue:
An issue potentially impacting emergency services to the PSAPs listed above has been identified.

Resolved
2025-08-29 at 15:49:51
Resolved
2025-08-29 at 15:49:51
This incident has been resolved.
Investigating
2025-08-29 at 14:20:25
Investigating
2025-08-29 at 14:20:25
Our New York 5 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Resolved
2025-08-31 at 14:40:45
Resolved
2025-08-31 at 14:40:45
This incident has been resolved.
Investigating
2025-08-28 at 3:21:25
Investigating
2025-08-28 at 3:21:25
A service disruption has been identified that potentially affects you or your end users; details can be found below.

Geographic Area and/or PSAPs Potentially Affected:
FCC ID 67 - Kotzebue Police Department/Regional Jail, AK

Impact of the issue:
Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

We’ll continue providing updates regularly and as soon as they become available.

Montreal-3 Server

Completed
2025-08-28 at 11:34:23
Completed
2025-08-28 at 11:34:23
Maintenance has completed successfully.
In progress
2025-08-28 at 2:00:01
In progress
2025-08-28 at 2:00:01
Maintenance is now in progress
Planned
2025-08-28 at 2:00:00
Planned
2025-08-28 at 2:00:00
Our Montreal-3 server will undergo maintenance during a period of time estimated at 6 hours. This maintenance is scheduled to take place on Wednesday, August 27th from 22:00 to Thursday, August 28th 04:00 EDT.
During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result
=================================================================
Notre serveur Montreal-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 6 heures. Cette maintenance est prévue le mercredi 27 août de 22h00 au jeudi 28 août 04h00 EDT.
Le serveur sera indisponible. Les appels seront redirigés vers un serveur de secours.
Nous nous excusons pour tout désagrément que cela pourrait occasionner.
Merci pour votre compréhension.

Scheduled Maintenance for Montreal-3 Server

Completed
2025-08-22 at 14:31:30
Completed
2025-08-22 at 14:31:30
Maintenance has completed successfully.
In progress
2025-08-22 at 4:00:01
In progress
2025-08-22 at 4:00:01
Maintenance is now in progress
Planned
2025-08-22 at 4:00:00
Planned
2025-08-22 at 4:00:00
Our Montreal-3 server will undergo maintenance during a period of time estimated at 8 hours. This maintenance is scheduled to take place on Thursday, August 21st from 22:00 to Friday, August 22nd 06:00 EDT.
During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result
=================================================================
Notre serveur Montreal-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 8 heures. Cette maintenance est prévue le jeudi 21 août de 22h00 au vendredi 22 août 06h00 EDT.
Le serveur sera indisponible. Les appels seront redirigés vers un serveur de secours.
Nous nous excusons pour tout désagrément que cela pourrait occasionner.
Merci pour votre compréhension

Aug 2025 to Oct 2025

VoIPms - Notice history

Notice history

Oct 2025

Sep 2025

Aug 2025