VoIPms - Notice history

Emergency Services (e911) experiencing degraded performance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Degraded performance

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Degraded performance

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Aug 2025

Emergency Services - PSAP Incident Notification
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 67 - Kotzebue Police Department/Regional Jail, AK

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Montreal-3 Server
  • Completed
    2025-08-28 at 11:34:23
    Completed
    2025-08-28 at 11:34:23
    Maintenance has completed successfully.
  • In progress
    2025-08-28 at 2:00:01
    In progress
    2025-08-28 at 2:00:01
    Maintenance is now in progress
  • Planned
    2025-08-28 at 2:00:00
    Planned
    2025-08-28 at 2:00:00

    Our Montreal-3 server will undergo maintenance during a period of time estimated at 6 hours. This maintenance is scheduled to take place on Wednesday, August 27th from 22:00 to Thursday, August 28th 04:00 EDT.

    During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Montreal-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 6 heures. Cette maintenance est prévue le mercredi 27 août de 22h00 au jeudi 28 août 04h00 EDT.

    Le serveur sera indisponible. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Scheduled Maintenance for Montreal-3 Server
  • Completed
    2025-08-22 at 14:31:30
    Completed
    2025-08-22 at 14:31:30
    Maintenance has completed successfully.
  • In progress
    2025-08-22 at 4:00:01
    In progress
    2025-08-22 at 4:00:01
    Maintenance is now in progress
  • Planned
    2025-08-22 at 4:00:00
    Planned
    2025-08-22 at 4:00:00

    Our Montreal-3 server will undergo maintenance during a period of time estimated at 8 hours. This maintenance is scheduled to take place on Thursday, August 21st from 22:00 to Friday, August 22nd 06:00 EDT.

    During this maintenance window, the server will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Montreal-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 8 heures. Cette maintenance est prévue le jeudi 21 août de 22h00 au vendredi 22 août 06h00 EDT.

    Le serveur sera indisponible. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension

Customer portal unreachable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our main web, customer portal, and our API service are currently unreachable.

    We are investigating this issue.

Customer portal unreachable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The connectivity has been restored, however, our team continues to monitor. We are in contact with the server data center for more updates on the situation.

  • Investigating
    Investigating

    Our main web, customer portal, and our API service are currently unreachable.

    We are investigating this issue.

Jul 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are currently investigating this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 8221 - St. Thomas 9-1-1 Call Center, VI

    FCC ID 8220 - St. Croix 9-1-1 Call Center, VI

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. The peering components have been validated to be working as designed. Ticket has been opened with the circuit provider(s).  
    Next update will be provided in one hour or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    We are currently investigating this incident.

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 8221 - St. Thomas 9-1-1 Call Center, VI

    FCC ID 8220 - St. Croix 9-1-1 Call Center, VI

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.

    Our emergency service provider has gathered to investigate.

    Next update in one hour.

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 5942 - Puerto Rico 9-1-1 Service Governing Board, PR

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 8483 - Adams County E911, MS
    FCC ID 3970 - Amite County Sheriffs Department, MS
    FCC ID 3977 - Brandon Police Department, MS
    FCC ID 8308 - Byram Police Department, MS
    FCC ID 3979 - Canton Police Department, MS
    FCC ID 3984 - Choctaw 9-1-1, MS
    FCC ID 3985 - Claiborne County Sheriffs Department, MS
    FCC ID 3989 - Clinton Police Department, MS
    FCC ID 3991 - Columbia Police Department, MS
    FCC ID 3992 - Copiah County EOC, MS
    FCC ID 3994 - Covington County E-911 Dispatch Center, MS
    FCC ID 3997 - Flowood Police Department, MS
    FCC ID 3998 - Forrest County Sheriffs Office, MS
    FCC ID 4000 - Franklin County Sheriffs Office, MS
    FCC ID 4002 - George County Board of Supervisors, MS
    FCC ID 8848 - Gluckstadt Police Department, MS
    FCC ID 4003 - Greene County Sheriffs Office, MS
    FCC ID 4008 - Hancock County Central Dispatch, MS
    FCC ID 4010 - Hattiesburg Police Department, MS
    FCC ID 4014 - Hinds County Sheriffs Department, MS
    FCC ID 4019 - Humphreys County Sheriffs Department, MS
    FCC ID 4024 - Jackson Police Department, MS
    FCC ID 4025 - Jasper County Sheriffs Office, MS
    FCC ID 4026 - Jefferson County Sheriffs Department, MS
    FCC ID 4027 - Jefferson Davis County Sheriffs Office, MS
    FCC ID 4028 - Jones County Emergency Operations Center, MS
    FCC ID 4033 - Lamar County Emergency Communications, MS
    FCC ID 4038 - Lawrence County Sheriff, MS
    FCC ID 4040 - Leake County Communications Center, MS
    FCC ID 4044 - Lincoln County Sheriffs Office, MS
    FCC ID 4048 - Madison County Sheriffs Office, MS
    FCC ID 4049 - Madison Police Department, MS
    FCC ID 4050 - Marion County Sheriffs Office, MS
    FCC ID 4052 - McComb-Pike Central Dispatch, MS
    FCC ID 8864 - Mississippi Capitol Police Department, MS
    FCC ID 4060 - Newton County Emergency Management Agency E9-1-1, MS
    FCC ID 4071 - Pearl Police Department, MS
    FCC ID 4072 - Pearl River County Sheriffs Department, MS
    FCC ID 4073 - Perry County Sheriffs Department, MS
    FCC ID 4074 - Petal Police Department, MS
    FCC ID 4082 - Rankin County Sheriffs Office, MS
    FCC ID 4083 - Richland Police Department, MS
    FCC ID 4085 - Ridgeland Police Department, MS
    FCC ID 4087 - Scott County Sheriffs Office, MS
    FCC ID 4089 - Simpson County Sheriffs Office, MS
    FCC ID 4090 - Smith County Sheriffs Office, MS
    FCC ID 4093 - Stone County 9-1-1, MS
    FCC ID 4101 - Vicksburg-Warren E9-1-1, MS
    FCC ID 4102 - Walthall County Sheriffs Office, MS
    FCC ID 4106 - Wayne County Sheriffs Office, MS
    FCC ID 4108 - Wilkinson County Sheriffs Office, MS
    FCC ID 4111 - Yazoo County E9-1-1, MS

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to retrieve ANI, PSAP unable to display address and/or latitude and longitude data, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Inbound Call Issue affecting Quebec, Manitoba, and Nova Scotia DIDs
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We continue to follow this issue closely with our carrier. Our carrier has identified the cause and is working on a resolution. At this time, we don't have an ETA.

    We'll provide further updates as soon as they're available.

  • Investigating
    Investigating

    Our main Canadian carrier is experiencing incoming call disruptions in Quebec, Manitoba, and Nova Scotia. This issue is currently being investigated by their team. This issue should not affect outbound calls. We apologize for any inconvenience this may cause.

    We'll provide further updates as soon as they're available.

Emergency Services - PSAP Incident Notification 
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  
    We'll continue to request updates and post any new information as it comes.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ

     

    Impact of the issue: 

    The ticket with the circuit provider has been escalated to the next level. Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in 24 hours or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ: 340350014

     

    Impact of the issue: 

    Our emergency service provider has confirmed ANI/ALI is displaying as expected. The peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    We are currently investigating this incident.

     

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ: 340350014

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Jun 2025

Outbound Calls Connectivity Issues
  • Resolved
    Resolved

    Our latest reports show all calls connecting properly at this point.

    This issue is now resolved.

    Please contact customer service if you continue to experience any issue.

  • Investigating
    Investigating

    We have received multiple reports of outbound calls experiencing intermittent connection issues.

    Our team is already investigating.

Emergency Maintenance Vancouver-3
  • Completed
    2025-06-20 at 3:10:26
    Completed
    2025-06-20 at 3:10:26
    Maintenance has completed successfully.
  • In progress
    2025-06-20 at 2:00:01
    In progress
    2025-06-20 at 2:00:01
    Maintenance is now in progress
  • Planned
    2025-06-20 at 2:00:00
    Planned
    2025-06-20 at 2:00:00

    Our Vancouver-3 server will undergo an emergency maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Thursday, June 19th from 22:00 to 23:00 EDT.

    During this maintenance window, the server will not be available for a period of 30 minutes to 1 hour and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Vancouver-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance est prévue le jeudi 19 juin, de 22h00 à 23h00 (heure EDT).

    Le serveur sera indisponible pendant 30 minutes à 1 heure. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Emergency Maintenance Vancouver-3
  • Completed
    2025-06-19 at 4:02:16
    Completed
    2025-06-19 at 4:02:16
    Maintenance has completed successfully.
  • In progress
    2025-06-19 at 3:00:01
    In progress
    2025-06-19 at 3:00:01
    Maintenance is now in progress
  • Planned
    2025-06-19 at 3:00:00
    Planned
    2025-06-19 at 3:00:00

    Our Vancouver-3 server will undergo an emergency maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Wednesday, June 18th from 23:00 to 00:00 EDT.

    During this maintenance window, the server will not be available for a period of 30 minutes to 1 hour and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Vancouver-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance est prévue le mercredi 18 juin, de 23h00 à 00h00 (heure EDT).

    Le serveur sera indisponible pendant 30 minutes à 1 heure. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.  


    Geographic Area and/or PSAPs Potentially Affected:

    FCC ID #2231- Galesburg-Knox County Emergency Telephone Systems Board, IL


    We’ll continue providing updates regularly and as soon as they become available.



Scheduled Maintenance - Call Transcription Service
  • Completed
    2025-06-18 at 22:00:00
    Completed
    2025-06-18 at 22:00:00
    Maintenance has completed successfully
  • In progress
    2025-06-18 at 13:00:01
    In progress
    2025-06-18 at 13:00:01
    Maintenance is now in progress
  • Planned
    2025-06-18 at 13:00:00
    Planned
    2025-06-18 at 13:00:00

    We will be performing scheduled maintenance to improve the performance and accuracy of our Call Transcription services.

    • What's happening?

    We're making important updates behind the scenes to support upcoming enhancements and new features.

    • When?

    The maintenance will begin on Wednesday, June 18, at 9 am EST and is expected to take up to 9 hours.

    • Impact on Services

    The Call Transcription feature will remain available during this time, though some recent records may experience a short delay before appearing in the system.

    We appreciate your patience and understanding as we work to bring you a better experience.

    Thank you

    =============

    Nous effectuerons une maintenance programmée afin d’améliorer la performance et la précision de notre service de Transcription d’appels.

    • Qu’est-ce qui va se passer ?


    Nous déployons des mises à jour importantes en arrière-plan pour préparer l’arrivée de nouvelles améliorations et fonctionnalités.

    • Quand?


    La maintenance commencera le mercredi 18 juin à 9h00 (heure de l’Est) et devrait durer jusqu’à 9 heures.

    • Impact sur les services


    La fonctionnalité de Transcription d’appels restera disponible pendant toute la durée de la maintenance. Toutefois, certains enregistrements récents pourraient apparaître avec un léger délai.

    Merci pour votre patience et votre compréhension pendant que nous travaillons à vous offrir une meilleure expérience.

    Merci.

Jun 2025 to Aug 2025

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