VoIPms - Notice history

All systems operational

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Operational

Inbound Calls - Operational

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Operational

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Nov 2024

No notices reported this month

Oct 2024

Server Unreachable - Chicago 1
  • Resolved
    Resolved

    Our server is reachable and fully functional again. Should you experience any related issue, please contact our support staff.

    Thank you for your understanding

  • Identified
    Identified

    Our providers have identified a power issue at their data center.

    A team is on-site and actively working to resolve the issue. We will provide updates as soon as more information becomes available.

  • Investigating
    Investigating

    Our Chicago 1 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a back-up server.

    We are currently investigating this incident.

Server Unreachable - Atlanta 1
  • Resolved
    Resolved

    The server is fully reachable again.

  • Investigating
    Investigating

    Our Atlanta 1 server is currently unreachable. Our team has engaged the data center to learn more about this issue and we will post updates as they come. In the meantime, we have routed all the traffic to a backup server.

Scheduled Database Maintenance
  • Completed
    2024-10-19 at 18:00:00
    Completed
    2024-10-19 at 18:00:00
    Maintenance has completed successfully
  • In progress
    2024-10-19 at 15:00:01
    In progress
    2024-10-19 at 15:00:01
    Maintenance is now in progress
  • Planned
    2024-10-19 at 15:00:00
    Planned
    2024-10-19 at 15:00:00
    Please be informed that we will be performing scheduled database maintenance on Saturday, October 19th, 2024, from 11:00 AM to 2:00 PM EST (a total of 3 hours).

Affected Service: Call Transcription

Impact During Maintenance:

- Ongoing call transcriptions may experience a delay of up to 15 minutes.
- Access to past transcriptions via both the portal and the API will be temporarily unavailable.

We appreciate your patience and understanding as we work to improve the service. Please feel free to reach our support staff if you have any questions or concerns.

Thank you

Incoming calls from Telus Mobile
  • Resolved
    Resolved

    This situation has been resolved.

  • Identified
    Identified

    We are aware of some reports from users having issues connecting calls to our DID numbers while calling from Telus Mobile service.

    We are in close communication with our carrier to learn about any updates from Telus.

Montreal Datacenter Maintenance
  • Update
    2024-10-09 at 16:51:41
    Completed
    2024-10-09 at 16:51:41
    Maintenance has completed successfully.
  • Completed
    2024-10-09 at 9:54:30
    Completed
    2024-10-09 at 9:54:30
    Maintenance has completed successfully.
  • In progress
    2024-10-09 at 6:00:01
    In progress
    2024-10-09 at 6:00:01
    Maintenance is now in progress
  • Planned
    2024-10-09 at 6:00:00
    Planned
    2024-10-09 at 6:00:00

    Our Montreal-1 to Montreal-8 servers (Montreal-4 is not affected) will undergo a datacenter maintenance during a period of time estimated at 4 hours. This maintenance is scheduled to take place on Wednesday, October 9th from 02:00 to 06:00 EDT.

    During this maintenance window, the servers will not be available and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result.

    ===========================================

    Nos serveurs Montréal-1 à Montréal-8 (Montréal-4 n'est pas affecté) subiront une maintenance de centre de données pendant une période estimée à 4 heure. Cette maintenance est prévue le mercredi 9 octobre de 02h00 à 06h00 HAE.

    Pendant cette période de maintenance, les serveurs ne seront pas disponibles et les appels seront redirigés vers un serveur de secours. Nous vous prions de bien vouloir nous excuser pour tout désagrément que cette opération pourrait vous causer.

Sep 2024

San Jose 1 & 2 Servers
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently aware of a network issue affecting the quality of the calls.

    You may experience issues like dropped calls, choppy voices, silence, busy tone, high latency or intermittent connectivity with the server.

    We reached our provider to learn more about this situation and push for a solution.

    We’ll provide more updates as soon as they are available.


Montreal Server Maintenance (2)
  • Completed
    2024-09-26 at 7:52:16
    Completed
    2024-09-26 at 7:52:16
    Maintenance has completed successfully.
  • In progress
    2024-09-26 at 5:30:01
    In progress
    2024-09-26 at 5:30:01
    Maintenance is now in progress
  • Planned
    2024-09-26 at 5:30:00
    Planned
    2024-09-26 at 5:30:00

    Our Montreal-6, Montreal-7 servers will undergo maintenance during a period of time estimated at 3 hours. This maintenance is scheduled to take place on Thursday, September 26th from 01:30 to 04:30 EDT.

    During this maintenance window, the servers will not be available for a period of 60 minutes to 3 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===============

    Our Montreal-6, Montreal-7 servers will be undergoing maintenance for an estimated period of 3 hours. This maintenance is scheduled for Thursday, September 26th 01:30 to 04:30 EDT.

    During this maintenance period, servers will be unavailable for a period of 60 minutes to 3 hours and calls will be redirected to a backup server. We apologize for any inconvenience this may cause you. .

Montreal Server Maintenance
  • Completed
    2024-09-25 at 3:58:15
    Completed
    2024-09-25 at 3:58:15
    Maintenance has completed successfully.
  • In progress
    2024-09-25 at 2:00:01
    In progress
    2024-09-25 at 2:00:01
    Maintenance is now in progress
  • Planned
    2024-09-25 at 2:00:00
    Planned
    2024-09-25 at 2:00:00

    Our Montreal-1, Montreal-2, Montreal-3, Montreal-5 servers will undergo maintenance during a period of time estimated at 4 hours. This maintenance is scheduled to take place on Tuesday, September 24th from 22:00 to Wednesday, September 25th 02:00 EDT.

    During this maintenance window, the servers will not be available for a period of 60 minutes to 4 hours and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    ===============

    Our servers Montreal-1, Montreal-2, Montreal-3, Montreal-5 will undergo maintenance for an estimated period of 4 hours. This maintenance is scheduled for Tuesday, September 24th 22:00 to Wednesday, September 25th 02: 00 EDT.

    During this maintenance period, servers will be unavailable for a period of 60 minutes to 4 hours and calls will be redirected to a backup server. We apologize for any inconvenience this may cause you. .

Customer Portal Accessibility
  • Resolved
    Resolved

    This issue has been resolved now.

  • Investigating
    Investigating

    We are currently experiencing an issue that may prevent some internet browsers from accessing our customer portal. Please rest assured that our team is working diligently to resolve this problem as quickly as possible.

    Thank you for your patience and understanding.

Scheduled Maintenance - Voice Service
  • Completed
    2024-09-13 at 10:00:00
    Completed
    2024-09-13 at 10:00:00
    Maintenance has completed successfully
  • In progress
    2024-09-13 at 4:00:01
    In progress
    2024-09-13 at 4:00:01
    Maintenance is now in progress
  • Planned
    2024-09-13 at 4:00:00
    Planned
    2024-09-13 at 4:00:00

    On Friday, September 13th, 2024, one of our Canadian voice providers will perform maintenance on a core network node for the Toronto exchange areas.

    The maintenance window is scheduled from 00:00 p.m. to 6:00 a.m. EDT.

    A downtime of 20 minutes is expected.

    -------

    Le vendredi 13 septembre 2024, l'un de nos fournisseurs de services canadiens effectuera une maintenance sur un nœud central du réseau pour les zones d'échange de la région de Toronto.

    La fenêtre de maintenance est prévue de 00 h à 6 h EST.

    Une interruption de 20 minutes est attendue.

Sep 2024 to Nov 2024

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