VoIPms - Emergency Services - PSAP Incident Notification – Incident details

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Emergency Services - PSAP Incident Notification

Resolved
Degraded performance
Started 12 days agoLasted about 11 hours

Affected

Voice

Degraded performance from 8:31 AM to 7:23 PM

Emergency Services (e911)

Degraded performance from 8:31 AM to 7:23 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 692 - Del Norte County Sheriffs Department, CA

    FCC ID 534 - Arcata Police Department, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
    FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
    FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
    FCC ID 715 - Eureka Police Department, CA Not Impacted
    FCC ID 726 - Fortuna Police Department, CA Not Impacted
    FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

     

    Impact of the issue: 

    No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing has been implemented where noted below. Impact has been mitigated. There is currently no impact to services. Our emergency service provider continue to work towards final restoration of services. Calls destined for Del Norte County Sheriffs Department - CA are being answered by Humboldt County Sheriffs Department - CA.  
    Next update will be provided in two hours or when more information becomes available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 692 - Del Norte County Sheriffs Department, CA

    FCC ID 534 - Arcata Police Department, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Crescent City, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Garberville, CA Not Impacted
    FCC ID 623 - CHP-Humboldt CC-Humboldt, CA Not Impacted
    FCC ID 758 - CSU Humboldt Police Department, CA Not Impacted
    FCC ID 692 - Del Norte County Sheriffs Department, CA Not Impacted
    FCC ID 715 - Eureka Police Department, CA Not Impacted
    FCC ID 726 - Fortuna Police Department, CA Not Impacted
    FCC ID 757 - Humboldt County Sheriffs Department, CA Not Impacted

     

    Impact of the issue: 

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.
    Our emergency service provider has gathered to investigate.  
    Next update in one hour. 

     

    We’ll continue providing updates regularly and as soon as they become available.