VoIPms - Emergency Services - PSAP Incident Notification – Incident details

Emergency Services (e911) experiencing degraded performance

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Emergency Services - PSAP Incident Notification

Resolved
Degraded performance
Started about 1 month agoLasted about 1 hour

Affected

Voice

Degraded performance from 4:24 PM to 5:40 PM

Emergency Services (e911)

Degraded performance from 4:24 PM to 5:40 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 3756 - Branson Police Department, MO
    FCC ID 3781 - Christian County 9-1-1, MO
    FCC ID 3789 - Crawford County E9-1-1 Communications, MO
    FCC ID 3792 - Dade County 9-1-1 Center, MO
    FCC ID 3793 - Dallas County 9-1-1, MO
    FCC ID 3942 - Stone County Emergency Services, MO
    FCC ID 3947 - Taney County Sheriff, MO

    Non-Impacted PSAPs:
    FCC ID 3747 - Barry County 9-1-1, MO
    FCC ID 3787 - Boone County Joint Communications, MO
    FCC ID 8705 - Dent County Sheriff's Office, MO
    FCC ID 3849 - Lincoln County 9-1-1 Communications Center, MO
    FCC ID 3799 - Douglas County Sheriff's Office, MO
    FCC ID 8307 - El Dorado Springs Police Department, MO
    FCC ID 3824 - Howell County 9-1-1, MO
    FCC ID 3831 - Jefferson City Police Department, MO
    FCC ID 3841 - Laclede County Communications Center, MO
    FCC ID 3870 - Monroe County 9-1-1, MO
    FCC ID 8409 - Ozark County Sheriff's Department, MO
    FCC ID 3903 - Pulaski County 9-1-1 Communications, MO
    FCC ID 3915 - Rolla Police Department, MO
    FCC ID 3925 - Shelby County E9-1-1, MO
    FCC ID 3965 - Texas County Emergency Services, MO
    FCC ID 3954 - Warren County 9-1-1, MO
    FCC ID 3960 - Webster County 9-1-1 Emergency Services, MO
    FCC ID 8526 - Wright County Emergency Communication Center, MO

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available.