VoIPms - Emergency Services - PSAP Incident Notification  – Incident details

Denver 2, CO under maintenance

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances

Emergency Services - PSAP Incident Notification 

Resolved
Degraded performance
Started 12 months agoLasted 6 days

Affected

Voice

Degraded performance from 4:36 AM to 8:42 PM

Emergency Services (e911)

Degraded performance from 4:36 AM to 8:42 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  
    We'll continue to request updates and post any new information as it comes.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ

     

    Impact of the issue: 

    The ticket with the circuit provider has been escalated to the next level. Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in 24 hours or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ: 340350014

     

    Impact of the issue: 

    Our emergency service provider has confirmed ANI/ALI is displaying as expected. The peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

     

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ: 340350014

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available.