VoIPms - Outgoing Calls +1 Prefix Issue – Incident details

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Outgoing Calls +1 Prefix Issue

Resolved
Degraded performance
Started about 2 years agoLasted 13 minutes

Affected

Voice

Degraded performance from 8:07 PM to 8:21 PM

Outbound Calls

Degraded performance from 8:07 PM to 8:21 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue was isolated to the Toronto Servers.

    A routing issue has been found and corrected. If you continue to experience issues with your outbound calls please contact our technical support team.

    We apologize for any inconvenience this may have caused.

  • Investigating
    UTC
    Investigating

    We are aware of some reports from users confirming outbound calls are failing to connect when not using the +1 prefix. Our team is investigating.