VoIPms - Local US DID and US Toll-Free orders issue – Incident details

Emergency Services (e911) experiencing degraded performance

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Local US DID and US Toll-Free orders issue

Resolved
Operational
Started over 1 year agoLasted about 3 hours

Affected

Numbers

Partial outage from 5:48 PM to 7:39 PM, Operational from 7:39 PM to 8:53 PM

Number Searching

Partial outage from 5:48 PM to 7:39 PM, Operational from 7:39 PM to 8:53 PM

Number Ordering

Partial outage from 5:48 PM to 7:39 PM, Operational from 7:39 PM to 8:53 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved now.

  • Monitoring
    Monitoring

    A fix has been implemented by the upstream provider that experienced this issue, and we are monitoring the results.

  • Identified
    Identified

    One of our upstream carriers is currently experiencing an issue affecting Local US DID number orders for some rate centers, US Toll-Free number orders, and Custom/Vanity Toll-Free number orders. This may cause different Error responses when ordering one of the mentioned numbers. We are diligently communicating with our carrier to solve this as soon as possible.