VoIPms - Emergency Services - PSAP Incident Notification – Incident details

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Emergency Services - PSAP Incident Notification

Resolved
Degraded performance
Started 2 days agoLasted about 5 hours

Affected

Voice

Degraded performance from 8:12 AM to 1:11 PM

Emergency Services (e911)

Degraded performance from 8:12 AM to 1:11 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 6537 - Denton County Sheriffs Department, TX
    FCC ID xxxx - Denco Training Center, TX
    FCC ID 6538 - Denton Police Department, TX
    FCC ID 6580 - Flower Mound Police Department, TX
    FCC ID 6648 - Highland Village Police Department, TX
    FCC ID 6729 - Lewisville Police Department, TX
    FCC ID 6858 - Roanoke Police Department, TX
    FCC ID 6945 - Texas Women`s University, TX
    FCC ID 6946 - The Colony Police Department, TX
    FCC ID 6956 - University Of North Texas Police Department, TX 

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information 

     

    We’ll continue providing updates regularly and as soon as they become available.