VoIPms - Emergency Services - PSAP Incident Notification – Incident details

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Emergency Services - PSAP Incident Notification

Resolved
Degraded performance
Started about 19 hours agoLasted about 7 hours

Affected

Voice

Degraded performance from 7:17 PM to 2:27 AM

Emergency Services (e911)

Degraded performance from 7:17 PM to 2:27 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    Impacted PSAPs:
    FCC ID 5068 - Dutchess County Department of Emergency Response, NY

    Non Impacted PSAPs:
    FCC ID 8492 - Poughkeepsie Police Department, NY
    FCC ID 5183 - Putnam County 911, NY
    FCC ID 5206 - Spring Valley Village Police Department, NY
    FCC ID 5167 - Orangetown Police Department, NY
    FCC ID 5187 - Rockland County Sheriffs Communications, NY
    FCC ID 8589 - Suffern Village Police Department, NY
    FCC ID 5220 - Ulster County Emergency Communications, NY
    FCC ID 5144 - New York State Police-Hawthorne, NY
    FCC ID 5123 - Mamaroneck Village Police Department, NY
    FCC ID 5066 - Dobbs Ferry Village Police Department, NY
    FCC ID 5113 - Larchmont Village Police Department, NY
    FCC ID 5105 - Irvington Village Police Department, NY
    FCC ID 5095 - Harrison Township Police Department, NY
    FCC ID 5096 - Hastings-On-Hudson Village Police Department, NY
    FCC ID 5131 - Mt Pleasant Township Police Department, NY
    FCC ID 5122 - Mamaroneck Township Police Department, NY
    FCC ID 5134 - New Castle Township Police Department, NY
    FCC ID 5038 - Town of Bedford Police Department, NY
    FCC ID 5042 - Briarcliff Manor Police Department, NY
    FCC ID 5043 - Bronxville Village Police Department, NY
    FCC ID 5090 - Greenburgh Township Police Department, NY
    FCC ID 5232 - Yonkers City Police Department, NY
    FCC ID 5034 - Ardsley Village Police Department, NY
    FCC ID 5155 - North Castle Township Police Department, NY
    FCC ID 5219 - Tuckahoe Village Police Department, NY
    FCC ID 5213 - Tarrytown Village Police Department, NY
    FCC ID 5190 - Rye City Police Department, NY
    FCC ID 5195 - Scarsdale Village Police Department, NY
    FCC ID 5174 - Peekskill City Police Department, NY
    FCC ID 5175 - Pelham Manor Village Police Department, NY
    FCC ID 5179 - Pleasantville Village Police Department, NY
    FCC ID 5180 - Port Chester Village Police Department, NY
    FCC ID 5171 - Ossining Village Police Department, NY
    FCC ID 5201 - Sleepy Hollow Police Department, NY
    FCC ID 5063 - Croton Police Department, NY
    FCC ID 5228 - Westchester County Police Department, NY
    FCC ID 5132 - Mt Vernon City Police Department, NY
    FCC ID 5233 - Yorktown Police Department, NY
    FCC ID 8468 - New Rochelle Police Department, NY
    FCC ID 8460 - White Plains Police Department, NY
    FCC ID 5171 - Town of Ossining Police Department, NY
    FCC ID 8291 - Village of Elmsford Police Department, NY
    FCC ID 8292 - Village of Rye Brook Police Department, NY 

     

    Impact of the issue: 

    Our emergency service provider continues to investigate. Our emergency service provider peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 


    Affected Impacted PSAPs:

    FCC ID 5068 - Dutchess County Department of Emergency Response, NY, 9-digit ID# 360270001

    Non Impacted PSAPs:

    FCC ID 8492 - Poughkeepsie Police Department, NY, 9-digit ID# 360270003

    FCC ID 5183 - Putnam County 911, NY, 9-digit ID# 360790002

    FCC ID 5206 - Spring Valley Village Police Department, NY, 9-digit ID# 360870004

    FCC ID 5167 - Orangetown Police Department, NY, 9-digit ID# 360870008

    FCC ID 5187 - Rockland County Sheriffs Communications, NY, 9-digit ID# 360870010

    FCC ID 8589 - Suffern Village Police Department, NY, 9-digit ID# 360870011

    FCC ID 5220 - Ulster County Emergency Communications, NY, 9-digit ID# 361110001

    FCC ID 5144 - New York State Police-Hawthorne, NY, 9-digit ID# 361190001

    FCC ID 5123 - Mamaroneck Village Police Department, NY, 9-digit ID# 361190002

    FCC ID 5066 - Dobbs Ferry Village Police Department, NY, 9-digit ID# 361190003

    FCC ID 5113 - Larchmont Village Police Department, NY , 9-digit ID# 361190005

    FCC ID 5105 - Irvington Village Police Department, NY, 9-digit ID# 361190007

    FCC ID 5095 - Harrison Township Police Department, NY, 9-digit ID# 361190008

    FCC ID 5096 - Hastings-On-Hudson Village Police Department, NY, 9-digit ID# 361190009

    FCC ID 5131 - Mt Pleasant Township Police Department, NY, 9-digit ID# 361190010

    FCC ID 5122 - Mamaroneck Township Police Department, NY, 9-digit ID# 361190011

    FCC ID 5134 - New Castle Township Police Department, NY, 9-digit ID# 361190012

    FCC ID 5038 - Town of Bedford Police Department, NY, 9-digit ID# 361190013

    FCC ID 5042 - Briarcliff Manor Police Department, NY, 9-digit ID# 361190014

    FCC ID 5043 - Bronxville Village Police Department, NY, 9-digit ID# 361190015

    FCC ID 5090 - Greenburgh Township Police Department, NY, 9-digit ID# 361190016

    FCC ID 5232 - Yonkers City Police Department, NY, 9-digit ID# 361190017

    FCC ID 5034 - Ardsley Village Police Department, NY, 9-digit ID# 361190018

    FCC ID 5155 - North Castle Township Police Department, NY, 9-digit ID# 361190019

    FCC ID 5219 - Tuckahoe Village Police Department, NY, 9-digit ID# 361190020

    FCC ID 5213 - Tarrytown Village Police Department, NY, 9-digit ID# 361190021

    FCC ID 5190 - Rye City Police Department, NY, 9-digit ID# 361190022

    FCC ID 5195 - Scarsdale Village Police Department, NY, 9-digit ID# 361190023

    FCC ID 5174 - Peekskill City Police Department, NY, 9-digit ID# 361190024

    FCC ID 5175 - Pelham Manor Village Police Department, NY, 9-digit ID# 361190026

    FCC ID 5179 - Pleasantville Village Police Department, NY, 9-digit ID# 361190027

    FCC ID 5180 - Port Chester Village Police Department, NY, 9-digit ID# 361190028

    FCC ID 5171 - Ossining Village Police Department, NY, 9-digit ID# 361190029

    FCC ID 5201 - Sleepy Hollow Police Department, NY, 9-digit ID# 361190030

    FCC ID 5063 - Croton Police Department, NY, 9-digit ID# 361190031

    FCC ID 5228 - Westchester County Police Department, NY, 9-digit ID# 361190033

    FCC ID 5132 - Mt Vernon City Police Department, NY, 9-digit ID# 361190034

    FCC ID 5233 - Yorktown Police Department, NY, 9-digit ID# 361190036

    FCC ID 8468 - New Rochelle Police Department, NY, 9-digit ID# 361190037

    FCC ID 8460 - White Plains Police Department, NY, 9-digit ID# 361190038

    FCC ID 5171 - Town of Ossining Police Department, NY, 9-digit ID# 361190039

    FCC ID 8291 - Village of Elmsford Police Department, NY, 9-digit ID# 361190052

    FCC ID 8292 - Village of Rye Brook Police Department, NY, 9-digit ID# 361190053

     

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line

     

    We’ll continue providing updates regularly and as soon as they become available.