Call Detail Records - Incident details - VoIPms - Status

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Call Detail Records

Resolved

Partial outage

Started over 2 years ago2024-01-08Lasted about 10 hours16:32:242024-01-092:46:09UTC

Affected

VoIP.ms Platform

Call Detail Records

Payment Platform

Voice

Call Transcription

Voicemail Transcription

Updates

Resolved
2024-01-09 at 2:46:09UTC
Resolved
2024-01-09 at 2:46:09UTC
At this time, the affected services (Call Detail Records, Account Balance, and Transcriptions) are back to their normal behavior.

Should you experience any related issues, please contact our support staff.

Thank you for your patience.
Identified
2024-01-08 at 21:29:23UTC
Identified
2024-01-08 at 21:29:23UTC
As a result of the issue affecting the functionality of the Call Detail Records, we confirm that at this moment Account Balance and Transcription services (Calls / Voicemail / Conference) are not getting updated in real-time.

Once the issue is fully resolved, the deposits and transcriptions will be updated accordingly.

Our team continues working diligently on resolving this issue. Thank you for your patience.
Investigating
2024-01-08 at 16:32:24UTC
Investigating
2024-01-08 at 16:32:24UTC
We are currently experiencing an issue with our CDR causing it to have a delay in the response time and to reflect new calls.

Our team is working to repair this as soon as possible.

We apologize for any inconvenience this may cause.