VoIPms - Notice history

Inbound Calls experiencing major outage

VoIP.ms Status Page
This page is dedicated to providing all updates about VoIP.ms service availability and scheduled maintenances
Operational

Main Website - Operational

Customer Portal - Operational

REST API - Operational

Call Detail Records - Operational

Payment Platform - Operational

Email Notifications - Operational

Operational

Number Searching - Operational

Number Ordering - Operational

DID Portability - Operational

Major outage

Inbound Calls - Major outage

Outbound Calls - Operational

Call Recording - Operational

Call Encryption - Operational

Call Transcription - Operational

CallerID Name - Operational

Emergency Services (e911) - Degraded performance

Voicemail Transcription - Operational

Operational

Inbound Messaging - Operational

Outbound Messaging - Operational

Messaging Center - Operational

Short Message Peer-to-Peer (SMPP) - Operational

Operational

Call Conference Service - Operational

Conference Dashboard - Operational

Conference Recording - Operational

Conference Transcription - Operational

Operational

Inbound Faxing - Operational

Outbound Faxing - Operational

Email to Fax - Operational

Operational

Inbound Virtual PRI - Operational

Burstable Virtual PRI - Operational

Operational

White-label Portal (v1.0) - Operational

White-label Portal (v2.0) - Operational

Hostname (HTTP/HTTPS) - Operational

Operational

Online Chat - Operational

Phone Assistance - Operational

Ticket System - Operational

Notice history

Jul 2025

Inbound Call Issue affecting Quebec, Manitoba, and Nova Scotia DIDs
  • Investigating
    Investigating

    Our main Canadian carrier is experiencing incoming call disruptions in Quebec, Manitoba, and Nova Scotia. This issue is currently being investigated by their team. This issue should not affect outbound calls. We apologize for any inconvenience this may cause.

    We'll provide further updates as soon as they're available.

Emergency Services - PSAP Incident Notification 
  • Update
    Update

    We are continuing to work on a fix for this incident.

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ

     

    Impact of the issue: 

    The ticket with the circuit provider has been escalated to the next level. Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in 24 hours or when more information becomes available.

     

    We’ll continue providing updates regularly and as soon as they become available.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ: 340350014

     

    Impact of the issue: 

    Our emergency service provider has confirmed ANI/ALI is displaying as expected. The peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ.  

     

    We’ll continue providing updates regularly and as soon as they become available. 

  • Investigating
    Investigating

    We are currently investigating this incident.

     

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4877 - Warren Township Police, NJ: 340350014

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services (e911)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 4856 - Somerset County Communications, NJ: 340350003

     

    Impact of the issue: 

    Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information 

     

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 791 - Lompoc Police Department, CA: 60830009
    FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004
    FCC ID 951 - Santa Barbara Police Department, CA: 60830006
    FCC ID 958 - Santa Maria Police Department, CA: 60830002
    FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005
    FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001

    Impact of the issue:  Mitigation efforts continue.  
    Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in four hours or when more information becomes available.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 791 - Lompoc Police Department, CA: 60830009
    FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004
    FCC ID 951 - Santa Barbara Police Department, CA: 60830006
    FCC ID 958 - Santa Maria Police Department, CA: 60830002
    FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005
    FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001

    Impact of the issue: 

    Circuit provider has reported a higher-level outage. Mitigation efforts continue.  
    Incident Command will continue to request hourly updates from the circuit provider(s).

    Next update will be provided in four hours or when more information becomes available.

  • Update
    Update

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 791 - Lompoc Police Department, CA: 60830009
    FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004
    FCC ID 951 - Santa Barbara Police Department, CA: 60830006
    FCC ID 958 - Santa Maria Police Department, CA: 60830002
    FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005
    FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001

    Impact of the issue: 

    Circuit provider has reported a higher-level outage. Alternate routing is not available. Mitigation efforts continue.  
    Incident Command will continue to request hourly updates from the circuit provider(s).

    Next update will be provided in two hours or when more information becomes available.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 791 - Lompoc Police Department, CA: 60830009
    FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004
    FCC ID 951 - Santa Barbara Police Department, CA: 60830006
    FCC ID 958 - Santa Maria Police Department, CA: 60830002
    FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005
    FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001

    Impact of the issue: 

    Our emergency service provider has been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.

    Incident Command will continue to request hourly updates from the circuit provider(s).

    Next update will be provided in one hour or when more information becomes available.

  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.   

     

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 791 - Lompoc Police Department, CA: 60830009
    FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004
    FCC ID 951 - Santa Barbara Police Department, CA: 60830006
    FCC ID 958 - Santa Maria Police Department, CA: 60830002
    FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005
    FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001

    Impact of the issue: 

    PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line.

    We’ll continue providing updates regularly and as soon as they become available. 

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below. 

    Geographic Area and/or PSAPs Potentially Affected: 

    FCC ID 7500 - Rock County 9-1-1 Communications Center, WI

    Impact of the issue:

    An issue potentially impacting emergency services to the PSAPs listed above has been identified.

Jun 2025

Outbound Calls Connectivity Issues
  • Resolved
    Resolved

    Our latest reports show all calls connecting properly at this point.

    This issue is now resolved.

    Please contact customer service if you continue to experience any issue.

  • Investigating
    Investigating

    We have received multiple reports of outbound calls experiencing intermittent connection issues.

    Our team is already investigating.

Emergency Maintenance Vancouver-3
  • Completed
    2025-06-20 at 3:10:26
    Completed
    2025-06-20 at 3:10:26
    Maintenance has completed successfully.
  • In progress
    2025-06-20 at 2:00:01
    In progress
    2025-06-20 at 2:00:01
    Maintenance is now in progress
  • Planned
    2025-06-20 at 2:00:00
    Planned
    2025-06-20 at 2:00:00

    Our Vancouver-3 server will undergo an emergency maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Thursday, June 19th from 22:00 to 23:00 EDT.

    During this maintenance window, the server will not be available for a period of 30 minutes to 1 hour and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Vancouver-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance est prévue le jeudi 19 juin, de 22h00 à 23h00 (heure EDT).

    Le serveur sera indisponible pendant 30 minutes à 1 heure. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Emergency Maintenance Vancouver-3
  • Completed
    2025-06-19 at 4:02:16
    Completed
    2025-06-19 at 4:02:16
    Maintenance has completed successfully.
  • In progress
    2025-06-19 at 3:00:01
    In progress
    2025-06-19 at 3:00:01
    Maintenance is now in progress
  • Planned
    2025-06-19 at 3:00:00
    Planned
    2025-06-19 at 3:00:00

    Our Vancouver-3 server will undergo an emergency maintenance during a period of time estimated at 1 hour. This maintenance is scheduled to take place on Wednesday, June 18th from 23:00 to 00:00 EDT.

    During this maintenance window, the server will not be available for a period of 30 minutes to 1 hour and calls will be re-routed through a backup server. Our apologies for any inconvenience you may experience as a result

    =================================================================

    Notre serveur Vancouver-3 fera l'objet d'une maintenance d'urgence pendant une période estimée à 1 heure. Cette maintenance est prévue le mercredi 18 juin, de 23h00 à 00h00 (heure EDT).

    Le serveur sera indisponible pendant 30 minutes à 1 heure. Les appels seront redirigés vers un serveur de secours.

    Nous nous excusons pour tout désagrément que cela pourrait occasionner.

    Merci pour votre compréhension.

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.  


    Geographic Area and/or PSAPs Potentially Affected:

    FCC ID #2231- Galesburg-Knox County Emergency Telephone Systems Board, IL


    We’ll continue providing updates regularly and as soon as they become available.



Scheduled Maintenance - Call Transcription Service
  • Completed
    2025-06-18 at 22:00:00
    Completed
    2025-06-18 at 22:00:00
    Maintenance has completed successfully
  • In progress
    2025-06-18 at 13:00:01
    In progress
    2025-06-18 at 13:00:01
    Maintenance is now in progress
  • Planned
    2025-06-18 at 13:00:00
    Planned
    2025-06-18 at 13:00:00

    We will be performing scheduled maintenance to improve the performance and accuracy of our Call Transcription services.

    • What's happening?

    We're making important updates behind the scenes to support upcoming enhancements and new features.

    • When?

    The maintenance will begin on Wednesday, June 18, at 9 am EST and is expected to take up to 9 hours.

    • Impact on Services

    The Call Transcription feature will remain available during this time, though some recent records may experience a short delay before appearing in the system.

    We appreciate your patience and understanding as we work to bring you a better experience.

    Thank you

    =============

    Nous effectuerons une maintenance programmée afin d’améliorer la performance et la précision de notre service de Transcription d’appels.

    • Qu’est-ce qui va se passer ?


    Nous déployons des mises à jour importantes en arrière-plan pour préparer l’arrivée de nouvelles améliorations et fonctionnalités.

    • Quand?


    La maintenance commencera le mercredi 18 juin à 9h00 (heure de l’Est) et devrait durer jusqu’à 9 heures.

    • Impact sur les services


    La fonctionnalité de Transcription d’appels restera disponible pendant toute la durée de la maintenance. Toutefois, certains enregistrements récents pourraient apparaître avec un léger délai.

    Merci pour votre patience et votre compréhension pendant que nous travaillons à vous offrir une meilleure expérience.

    Merci.

May 2025

Emergency Services - PSAP Incident Notification
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    A service disruption has been identified that potentially affects you or your end users; details can be found below.  


    Geographic Area and/or PSAPs Potentially Affected:

    FCC ID 4026 - Jefferson County Sheriffs Department, MS


    We’ll continue providing updates regularly and as soon as they become available.




Upcoming Toll-Free Number Infrastructure Upgrade
  • Completed
    2025-05-30 at 15:00:00
    Completed
    2025-05-30 at 15:00:00
    Maintenance has completed successfully
  • In progress
    2025-05-27 at 15:00:01
    In progress
    2025-05-27 at 15:00:01
    Maintenance is now in progress
  • Planned
    2025-05-27 at 15:00:00
    Planned
    2025-05-27 at 15:00:00

    One of our service providers will be performing a phased infrastructure upgrade over the coming days. The scheduled maintenance windows are as follows:


    • Tuesday: 11:00 AM EDT
    • Wednesday to Friday: 10:00 AM EDT (each day)

    Each upgrade is expected to last approximately one hour and is not anticipated to impact our services.

    Please note that these upgrades will only affect toll-free numbers.

    If you experience any issues with toll-free services following these maintenance windows, kindly reach out to Technical Support for assistance.

Live Chat Assistance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our Chat and Tickets service provider is currently experiencing an issue affecting the Live Chat portion of our support platform. We are following this issue closely and we’ll update this tracker as soon the case is resolved.

    Please send your support inquiries to support@voip.ms in the meantime.




API unresponsive
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    Our API system is currently unreachable, we are already investigating this issue.

    Our apologies for any inconvenience you may experience as a result.

Recordings and Transcriptions unavailable
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating an incident affecting calls, voicemail and conference recordings and transcriptions.

    Our apologies for any inconvenience you may experience as a result of this incident.

May 2025 to Jul 2025

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